Customer Service Manager
Resume:
Richard Charles Huff, II
***********@*****.***
Profile Enhanced management skills through Bachelor of Business degree with an emphasis in management and
leadership. Nicholas Mamalakis Emerging Leader participant. Achieved customer service goals
and recognition. Able to lead, motivate, and train store personnel of 15+. Problem solving skills.
Ability to work under pressure and with short deadlines. Strong customer service skills. Ability to
allay and resolve customer complaints. Proficient in Word, Excel, Kronos, self-starter.
Education Georgia Southern University, Statesboro, Georgia
(B.B.A), Emphasis in Finance with Minor in Management August 2008- May 2011
Grand Canyon University, Phoenix, Arizona
Masters of Science in Leadership July 2014- Present
Experience Rite Aid Pharmacy, Atlanta, Georgia
Store Manager 12/2011-8/2014
1. Completes store operational requirements by scheduling and assigning employees;
following up on work results and enforcing corrective action when necessary.
2. Maintains operations by initiating, coordinating, and enforcing program, operational, and
personnel policies and procedures.
3. Provides excellent customer service, handles customer service issues as they arise.
4. Manages, coaches and supervises store personnel.
5. Work with stringent deadlines.
*Promoted within a year of working with the company.
*Store #11683 Recognized for highest in district for customer service experience 13'
Big Lots Corp, Savannah, Georgia
Store Associate 05/2008-07/2008
1. Aided in merchandising of plan-o-grams, end caps, and displays as directed by the Store
Manager.
2. Managed inventory by performing proper receiving and stocking procedures.
3. Maintained Quality customer service.
Smoothie King, Lithonia, Georgia
Store Associate 02/2007-01/2008
1. Promoted and successfully up-sold Smoothie King products.
2. Determined customer needs with products.
3. Handled financial transactions, accountable for store cash and reconciling cash register
drawers.
McDonald’s Corp, Conyers, Georgia
Crew Trainer 08/2005-01/2007
1. Trained new crew members on various positions on how to effectively handle customers
and issues that may arise
2. Responded to customer complaints with urgency and intent to seek an appropriate
resolution.
3. Handled financial transactions, accountable for store cash and reconciling cash register
drawers.
4. Delegated tasks and supervised restaurant employees during situations when Manager was
unavailable.
*Accomplishments: Promoted to Crew Trainer four months from start of employment.
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