Customer Service Data Entry
Resume:
Lillie Faye Gooding
*** ***** **** *****, ** **634 512-***-**** ********@******.**.***
Career Objectives: Seeking a position utilizing administrative assistant
skills, extensive data entry, customer service and tax accounting
experience.
Summary of Qualifications:
. Over 15 years data entry and 10-key entry experience. (Type 75 WPM)
. Identified as one of the top 10 efficient and high production operators.
. Received numerous certificates for proficiently exceeding quantity and
quality standards.
. Over 5 years experience with Microsoft Office, Word, Excel, Outlook and
Word Perfect.
. Over 15 years of Tax Accounting experience.
AWARDS AND RECOGNITION:
. Certificate of Merit in the Better Business Writing Workshop
. Received 10 Employee Performance Communications (EPC) for Exceeding
Performance
. Received 10 Promotions due to the EPC and yearly evaluations with
monetary rewards
. Served as Secretary and Publicity Chair for 2 years for one of our
Employee Organizations
. Worked on the Employee Issues Renaissance Team and Idea Fair Committee's
for 2 years
. Nominated as Chair for the Black History Banquet for one of our Employee
Organizations
Work History:
February 18, 2014 - May 1, 2014 - IRS - 5041 IH-35S Austin TX 78745- 512-
433-4852
Tax Examining Technician - GS-5 (Seasonal)
Verified and approved foreign identification documents for all illegal
immigrants entering into the US for work privileges to pay taxes and/or
receive tax benefits. Used UV lights, Edison web site and National ID
manuals and other resources to verify passports, national ID's, foreign
voter's registration cards, driver's licenses, and school or medical
records. Entered W7 tax form into database for approval or denial of ITIN
(individual taxpayer identification number) to file their 1040, 1040A,
1040NR tax forms.
Aug 13, 2012 - September 23, 2013- Texas State Board of Nursing - 333
Guadalupe, #3-460 Austin, TX 78701
Administrative Assistant III
Perform data entry work updating all Texas nurses' name and addresses.
Creating nursing certificates and licensing permits for all nursing
candidates using Word Perfect macros and other databases. Run daily Board
of Nursing reports to retrieve Pass and Fail candidate information,
licensed Registered and vocational nurse's information and updating their
records for the Licensing team. Assist Customer service and Enforcement
and other operations areas in updating records and answering nurses email
requests and phone calls.
Aug 31, 1998 - Aug 31, 2011 - State Comptroller's Office - 111 E. 17th
Street Austin, Texas 78701
Accounts Examiner IV-V
Analyzed researched and completed processing requirements on taxpayer
accounts. Prepared reports and memo's pertaining to sales tax accounts
and/or procedures. Completed quality assurance checks on team members.
Identified system workflow problems and proposed corrective actions.
Answered over 50 phone calls, web mail and emails from taxpayers on a daily
basis regarding their accounts.
WORK HISTORY:
April 15, 1995 - August 31, 1998 - State Comptroller's Office 111 E. 17th
Street Austin, Texas 78701
Accounts Examiner III
Performed skip tracing on delinquent accounts for the Enforcement Division.
Researched, updated, and did data entry file maintenance on all delinquent
sales tax accounts via PC. Made collection calls to delinquent taxpayers
and answered over 25 taxpayer phone calls daily about their tax accounts.
Aug 15, 1989 - Aug 31, 1995 - State Comptrollers office - 111 E. 17th
Street Austin, Texas 78701
Data Entry Operator III
Keyed various data entry tasks and tax forms, including but not limited to,
sales tax, franchise tax, fuels tax, natural gas tax, motor vehicle, seller
finance and other miscellaneous tax forms. Verified other key entry
operator's work for quality assurance. Performed scanner work on the OCR
machines to correctly obtain video images of tax documents to store on
computer equipment. Trained other employees on various key entry functions
as lead examiner. Maintained a high key entry speed along with proficient
quality.
1979-1986 - IRS - Austin TX 78745
Key Entry Operator
Entered all types of tax forms such as, 1040's, 1040A and 1040EZ into data
terminals. Promoted to Team Lead after first year and trained employees on
how to enter tax forms and verified their work was done to quality
assurance expectations. Assisted supervisor in other duties as assigned.
1975-1979 - Art Carved Class Rings - Assembly line operator - buffed and
cleaned the rings as they came down the end of the line.
TRAINING AND EDUCATION:
Completed the following Company sponsored classes:
. Teambuilding I & II
. Telephone Customer Service & Customer Service at Length
. Diversity and Employee Relations
. 7 Habits of Highly Effective People
. Resolving Conflict & Art of Self Motivation
. Microsoft Word, Excel, Outlook and Access
. CPR Course
. Enforcement Officer I Training
Albert Sydney Johnston High School - Austin, TX
High School Diploma
Concordia College - Austin, TX
3-month (nights) Business course with certification
Contact this candidate