CATINA SMITH

Sacramento, CA

acfwoo@r.postjobfree.com - 916-***-****

I'm versatile, confident, a decision-maker, detail minded, dependable, productive in high volume environment

and have excellent verbal skills.

WORK EXPERIENCE

Customer Service Representative/Billing

Tripit - San Francisco, CA - May 2011 to July 2014

My primary responsibilty is to handle all Pro and Tripit for Business billing issues: cc fail, refunds, chargebacks,

billing for the correct number of users. This is done by accessing very improtant private financial information

by researching PayPal, communicating with user via email and/or phone. My next responsibility is to answer

any Tripit for Business issues in VIP, which include, how to manage travelers, set up groups, calendar for

arrangers, re-qualifying Concur Pro users. I also answer Pro issues: flight monitoring, point tracker, SMS alerts,

etc. The other categories I respond to and assist with are, Accounts, Datamapping, and, reassigning tickets

to the appropriate Category for resolution. Last but, not least, I clean out the Suspended tickets.

Contact Rep. W/I Business Taxes

DEPARTMENT OF TREASURY - Oakland, CA - December 2001 to January 2010

Conducted telephone interviews with a wide range of individuals authorized third party representatives,

C.P.A.’s, Attorneys, practitioners. Provided a full explanation to specific inquiries by individuals or generated

notices. Inquires involved exemptions, deductions, exclusions, combined with business taxes, gift taxes,

capital gains taxes, employment taxes, and excises taxes advising, informing, assessing and collecting taxes

associated with liabilities.

Travel Agent

TRAVELOCITY - San Francisco, CA - March 1996 to May 2001

Provided travel assistance through telephone face to face interaction. Assist clients in finding travel package

deals for their needs, aid clients with reservations, transfers, changes, and cancellations, book domestic and

international reservations for air travel, rail tickets, hotel and car rentals, secure new client sales and retention

through customer service provided, monitor and sort global distribution system (GDS) queues (or similar

program) to maintain quality control, stay educated on airline rules, regulations and current affairs, create

service contracts for group travel and provide alternatives for customer travel.

Gate Agent

WEST-AIR UNITED EXPRESS - Fresno, CA - January 1995 to February 1996

Assist passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane

of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or

directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules.

Verified name on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket

or issues boarding pass to authorize passenger to board airplane. Announce flight information, using public-

address system and posted flight information on flight board.

EDUCATION

Certificate in Medical Assistant

Bay City College - San Francisco, CA

1989

Diploma

Balboa High School - San Francisco, CA

1988

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