ALI HOSSAIN

** ***** *****, *** *****,

Kolkata - 700019

+91-983**-*****

acfwo5@r.postjobfree.com

Career Objective

Looking forward to a challenging role where my potential is utilized to the

maximum, where I can apply my present knowledge and skills to deliver

outstanding organizational results and also achieve personal development

and growth in the process.

Profile Statement

A self-motivated and enthusiastic Customer Service Executive with over 7

years' rich experience in the Customer Service industry. I am recognized as

a multi-talented person with good people management skills and as a person

who can deliver under pressure.

Current Work Experience

Organization - HSBC (Hdpi)

Designation - Customer Service Executive

Department - Collections Back Office Data

Duration - 11th December, 2006 - till date

Job Profile

. Handling Power of Attorney of customers.

. Initial point of contact for dispute and fraud cases.

. Overseeing settlement cases.

. Investigating wrongly posted or misplaced payment issues.

. Checking deceased customers probate issues and filing claim forms.

. Handling legal documents from court.

. Reviewing correspondences from attorneys representing customers and

fulfilling their requests.

. Adhering to compliance policies.

. Making decisions, identifying and resolving complex issues on a day to

day basis

. Ensuring that any issues or problems are fully analyzed and resolved

or escalated. Appropriate action is taken to prevent recurrence.

. Adherence to audit and compliance requirements, as communicated by

relevant department/line management.

Previous Work Experience

Organization -VISHNU SOLUTIONS

Designation - Campaign Coordinator

Department - Inbound Customer Service for DISH TV

Duration -18th July 2005 till 10th October 2006

Job Profile

. Handling inbound calls and resolving US DISH TV customer queries and

concerns.

. Following the guidelines set and making sure all quality parameters

are consistently met.

. Maintaining customer satisfaction at the highest possible level.

. Handling irate customers and retaining them.

Achievements

. Delivered training to new recruits/inter department transfers as and

when required.

. The only person in Collections Back Office Data to be cross trained in

all the queues.

. Awarded Certificate of Appreciation in Collections Back Office Data

for training 18 people in the department over a period of 6 months and

making sure all trainee issues and concerns are handled appropriately

and resolved in the best possible way till the time they are not

declared Business as Usual.

Educational Qualification

Course Institute Division

Higher Secondary St. Anthony's School 1st

(West Bengal Board)

Secondary St. Anthony's School 1st

(NIOS Board)

Computer Proficiency

Knowledge of Windows XP and MS Office.

Personal Details

Date of Birth 10th May, 1989 Height: 173

cms

Marital Status: Single

Weight: 65kgs

Languages known: English, Hindi, Bengali and Urdu.

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