Project Management

SABRINA BUTLER, MBA

**** ******** **. #****, **** Washington, MD 20744

Office: 202-***-**** * Mobile: 301-***-****

******.***********@*****.***

Career Objective

To obtain a responsible and challenging position that will allow me to utilize my skills, expertise and education to make a

positive impact. My experience and accomplishments as a seasoned employee, business owner and student of Strayer

University’s Master of Business Administration (MBA) program has developed me into a process and action oriented

leader.

Key Strengths:

• Organizational Leadership

• Strategic Planning

• Team Building

• Relationship Building

• Process & Detail Oriented

Competitive Advantage:

• Possess a strong attention to detail and high level organization

• Knowledge of and use of time management and project management strategies

• Bachelors of Science Degree in Organizational Management

• Master’s Degree in Information Systems Management

• Master Certificate in Project Management

• Highly skilled in communicating with Attorneys and High Level Officials

• Professional, Team Player and Self-Starter

• Skilled in developing and defining Standard Operating Procedures (SOP) for Verizon’s Testing Team.

Professional Experience

Department of Insurance, Securities and Banking (DISB), Washington, DC

03/2012 – Present, Hours per week: 40

Foreclosure Mediation Specialist

• Act as point of contact/liaison between attorneys, homeowners and administrator, ensuring policies and

procedures are followed an in compliance with district laws and regulations.

• Implement, modify or develop additional policies and procedures to existing protocol to improve

the efficiency and effectiveness of managerial operations.

• Conduct routine inspections/audits to ensure cases are free of errors and implemented and maintained.

• Conduct qualitative and quantitative studies concerning the Foreclosure Mediation Program in other cities.

• Ability to draw conclusions, make recommendations and analyze facts and conditions relating to contracting is

issues with mediators, borrowers and attorneys.

• Assist in representing the Foreclosure Mediation Unit in conferences with counterparts throughout the Housing

Development and private industry stakeholders to collaborate on significant issues and projects.

• Prepare and provide briefings and presentation on analytical findings and recommendations for the

Foreclosure Mediation Program.

• Research and analyze trending mediation procedures used in other states as required and

independently prepare non-routine letters and/or reports, which may be highly sensitive and confidential in

nature.

• Presents excellent oral and written communication skills that demonstrate the ability to communicate

with persons of varying racial/ethnic and socio-economic cultures.

• Identify and review, problems, production standards and challenges facing the Foreclosure Mediation Program

and make tentative recommendations from problem solutions.

• Formulate and evaluate possible courses of action for resolving problems that affect the mediation process and

draw conclusions based on relevant acts and present solutions to organizational leaders.

• Develop, implement, and manage regulatory documents for DISB’s records management database.

• Provide technical and non-technical advice to staff representative of servicing organization, other government

agencies, other elements of DISB and others concerning administrative policies and procedures in connection

with the foreclosure Mediation policies and procedures.

• Respond to inquiries from a wide variety of internal and external parties for the purpose of taking

appropriate action, interpreting and applying policies and procedures, and /or directing to appropriate

personnel for resolution.

• Skill in dealing with sensitive issues and the ability to maintain confidentiality.

• Demonstrate proficiency of computer software systems and the ability to conduct the proper research, word

documents, compile data, charts, and forms necessary for inclusion in reports.

• Perform data entry functions, inputting pertinent fees and clients pertinent information.

• Develop, implement, and monitor management information systems that communicate sensitive data.

• Monitor, track and record cases in CaseAware database to ensure homeowners and lenders information is

accurate.

• Review, assign, and track critical date’s pertaining to mediation schedules for homeowners and lenders.

• Analyze and research property eligibility for the for the District Government Mediation Program in the

Recorder of Deeds database.

Verizon Partner Solutions Center, Silver Spring, MD

03/2005 – 07/2010, Hours per week: 37.5

Engineer Asst. / Project Coordinator

• Works on projects of moderate scope where analysis of situation or data requires a review of identifiable

factors.

• Provide technical assistance and support to management in a variety of matters relating to planning

activities.

• Demonstrates working knowledge of engineering principles, of job-related functional area and of the

business.

• Participate in special projects, studies, and reports of a general or program management nature.

• Responsible for varying levels of project schedule creation, development, and execution.

• Facilitate meeting with team members and management to discuss proactively ways to create a work

environment conducive to a productive work environment.

• Determine resource needs for the implementation of various network implementation activities.

• Perform analyses of workflow, operations, work processes and procedures when implementing the

circuit design. Experience with using ACD phone systems.

• Identify best practices and advises department leaders on how adopt the practices throughout the call

center environment.

• Communicate and lead project calls with engineering resources, businesses project teams, and outside vendors

on technical and financial aspects of project to ensure that all milestones are met and budget is adhered to.

• Responsible for creating, development, shepherding, and coordinating implementation of network changes

through proper customer channels in accordance with customer policies.

• Experience with managing the implementation of networking equipment swaps, new device onboarding,

capacity evaluations, and multiple carrier circuits for a large enterprise customer.

• Knowledgeable of administrative procedures, travel and time attendance.

• Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning,

analysis, development, implementation, maintenance, and enhancement of information systems security

programs, policies, procedures, and tools.

• Responsible for communicating assigned portion of project and/or details of the project to others.

• Plan, provision and assign inter/intra-office facilities and central office equipment using TIRKS integration

System.

• Provides advice and guidance, including interpretations, opinions, or decisions, regarding programs or policies.

These consultations involve assessment of program or policy conditions, phenomena, or anomalies.

• Design various voice and data circuits using the TIRKS system to include fiber, digital loop carrier, broadband

and SONET systems technology.

• Track and monitor system key dates within the cycle of a circuit order flow using the TIRKS system

• Train team players on new procedures that aided the design circuits in working efficiently and with greater

Accuracy.

• Responsible for designing and laying out trunk and special services circuits using TIRKS, which helped to

decrease design process time.

• Coordinate with other organizations utilizing sequential assignment of equipment and facilities in different

locations that resulted in a viable telecommunications path that completed customer connections.

• ISO, Safety and TL 9000 Compliance Training.

• Provided technical and non- technical consultation in such as requested interpretation, recommended

appropriate cards, verified repeaters, cross connections, cables and trunks, that supported outside

technicians

in making the right connections in the field.

• Analyze and manage escalated and completed engineer work orders and vendor contracts

Verizon Advance Data Service, Greenbelt, MD

03/2000 – 03/2005, Hours per week: 40

Network Technician

• Required to be on-call rotation for after - hours VPN and network support.

• Advise managers and program officials on procedures including actions to be taken to accomplish work

in

accordance with established requirements.

• Responsible for implementation, provisioning, and work in voice networking technologies.

• Experience with network maintenance and network protocols.

• Maintain detailed records/logs of daily activity.

• Perform turn-up, acceptance, installation and provisioning of DS1 &DS3 or higher

• Responsible for interpreting work schematics, circuit drawings and engineering specs.

• Test network, updated and maintained workforce using the WFA Systems, Hekemian Testing, REACT,

V-Repair and other test systems

• Perform and verify generic upgrades and system reconfiguration, such as hardware changes and system

relocations that maintained and exceeded customers’ provisioning expectations

• Develop and define Provision Control Center (PCC) policies, procedures, and Standard Operating

Procedures (SOP’s).

• Execute test plans, ensuring test cases and scripts to address system requirements

• Plan, document, evaluate and track program testing results to ensure quality

• Track, analyze, and review system alarms, measurement reports, troubleshooting and allowing the

organization to test over 80,000 DSL lines in 2002, exceeding expectations

• Establish and maintain test cases, test environments, test data and testing tools

• Attend Preliminary and weekly Joint Application Design (JAD) Sessions to ensure cohesiveness

throughout the project team.

• Review (CRD) Clients Requirements Document

Stylistic Hair Salon, Temple Hills, MD

01/1998 – 01/2000, Hours per week: 30

Salon Owner/Manager

• Assumes full responsibility for generating new business for the salon.

• Responsible for all aspects of managing the daily salon operations.

• Manage and train new Stylist/Technicians in handling customer concerns, salon up keep, time

management and uniform standardization.

• Hired staff with the dedication to help them succeed in their positions.

• Exhibited interpersonal skills while developing customer relationships with clients, vendors and staff.

• Designed salon company website.

• Procure supplies and products on behalf of the salon.

• Managed payroll and book keeping on a weekly/monthly bases.

• Facilitated weekly inventory evaluations for monthly reports.

• Created and designed marketing materials i.e. company website, business cards, advertisements and

monthly newsletter.

Patent and Trademark Office, Alexandria, VA

10/1989 – 12/1999, Hours per week: 40

Legal Document Review Clerk

• Draft, analyze, organize and review electronic file documents in the U.S. Patent and Trademark Office,

including utility, divisional and continuation applications.

• Organize and prioritize numerous task and complete them under time constraints in an efficient and cost

effective manner.

• Maintain daily docket for due dates of documents received from the USPTO; creating revising client

correspondence.

• Responsible for handling client billing and Invoices.

• Edit and proofread applications and documents prior to sending them to Examiners.

• Identify and analyze patent issues and problems and implement solutions.

• Perform administrative duties, such as answer phone, expense reports, timekeeping, and managing the

examiners schedule.

Education

Master’s Degree, 6/2013 Strayer University, MD United States

Major: Business Administration Minor: Information Systems

Management

GPA: 3.8 of maximum 4.0 Credits Earned: 60 Semester hours

Bachelors of Science Degree, 5/2007 Nyack College, DC United States

Major: Administration Minor: Organizational Management

GPA: 3.25 of maximum 4.0 Credits Earned: 120 Semester hours

Diploma, 3/1998 TESST Technology Institute, VA United States

Major: Electronics and Computer Technology Credits Earned: 36 Credit hours

Professional Certificate

Master Certificate in IS/IT Project Management, Villanova, August 2008

Honors

Golden Key International Honor Society, 6/2013

Strayer University, MD United States

Alpha Chi National College Honor Society, 6/2013

Strayer University, MD United States

Training

2014- DISB’s Microsoft Office Visio 2010

2013-Strayer University’s Microsoft Office Project 2010

2013- Bennett Real Estate Academy

2012- DISB’s Microsoft Office Project 2007

2012- DISB’s Microsoft Office Excel

2012- DISB’s Contract Administration (CA)

2012- DISB’s CaseAware ( Case Management System)

2005- Verizon’s Trunk Integrated Record Keeping System (TIRKS)

2003- Verizon’s Writing Requirements & Requirements Gathering Techniques

2002- Verizon’s Microsoft Office Applications (Power Point,Word)

2001- Verizon’s Workforce Administration Control (WFA)

2000- Verizon’s Loop Facility Assignment Control System (LFACS)

2000- Knowlogy’s Cisco Certified Network Associate (CCNA) Certificate

Licenses

2013-NAR (Real Estate Agent)

1999- Cosmetologist

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