Transportation Manager/Customer Serive

Location:

Posted:

September 12, 2014

Patricia a. white

OBJECTIVE

Customer Service Position

SUMMARY OF QUALIFICATIONS

Initiated and participated in the development of $100,000 process improchevement

projects.

Maintained, reviewed and reported quarterly results for process implementations.

Led and facilitated operational meetings to determine most effective logistical processes.

Initiated plant demolition project which recouped $1,000,000 plus.

Led National Coal Transportation Association Rapid Response Team.

Developed Excel data base for cross training resulting in efficient information access.

WORK HISTORY

Patriot Coal Services, Charleston, WV, 2007-2014

Manager Transportation

Managed and scheduled rail shipments for operations producing 7.4 MM.

Collaborated with rail carriers, acquiring uniform and consistent service for operations

and customers.

Troubleshooting to minimize transportation disruptions.

Peabody Coal Corporation, Charleston, WV, 1987-2007

Manager Transportation and Distribution

Negotiated rail and barge rates with major rail and barge carriers.

Effectively supported sales and marketing team, meeting optimum contract requirements.

Developed and maintained excellent customer relations both domestic and international.

Developed and managed a comprehensive process improvement program for two of

Peabody’s Eastern Operations.

Managed two railcar lease agreements for over two years.

EDUCATION

B.A., Marketing: Marshall University, Huntington, WV