Customer Service Manager
Resume:
Cindy Charbonneau
Lakeland, Florida 33805
***********@***.***
Goal:
A long term position with a strong team that can capitalize on high work ethics and a sense of urgency.
Applicant:
I am a hard working individual with 20+ years of experience both as a leader and team member in fast paced time
sensitive environments.
My qualifications are in the customer service and management fields.
Edgewood Mini Storage
Lakeland, Florida
7/14 to Present
Leasing Agent
Customer Service
Data Entry
Daily bank deposits
Showing potential customers the correct size storage unit for their needs
U Haul Moving & Storage of Lake Wales
Lake Wales, Florida
6/1/12 to 5/25/14
Storage Center Manager
Customer Service
Collections
Contract for rental equipment, i.e. trucks, dollies etc.
Contracts for rental spaces
Minor maintenance of facility
Maintain building and grounds cleanliness
WebSelfStorage program used
Outlook Express, Internet Explorer and Microsoft Word literate
Making positive decisions on collections, rental contracts and disputes.
Reason for leaving: relocate to be closer to elderly mother.
Century Storage (Century Companies)
Lake Wales, Florida
2/15/08 5/31/12
Facility Manager
Customer Service
Collection & posting of rent monies
Collection calls
Daily bank deposits
Showing storage vacancies
Minor maintenance to facility
Maintain building and grounds cleanliness
Domico program used
Outlook Express, Microsoft word and internet literate
Reason for leaving: Sold to U Haul
A&M Properties, LLC (part of Century Companies)
Winter Haven, Florida
1/3/03 2/14/08
Property Manager
Customer Service
Managed an 89 unit family apartment community
Collection of rental monies
Rentroll2000 program used
Showing of vacancies
Preparing and execution of tenant/landlord leases
Understanding of Tenant/Landlord Laws in state of Florida
Daily bank deposits
Handling tenant issues to include work orders and complaints
Collections calls
Eviction process (handing the correct information and/or reports to corporate office)
Eviction finalizations
Scheduling and checking in venders
Inspections of work orders and make readies
Reason for leaving: Sold (stayed with company)
Checkers Restaurant
Lakeland, Florida
11/98 2/99
Associate
Customer service
Fry cook
Drive up window
Reason for leaving: sick child
Walmart
Plant City, Florida
8/98 11/98
Associate
Customer Service
Check out clerk
Merchandiser
Stocker
Reason for leaving: Better job opportunity (possible management)
Toys R Us, INC
Lakeland, Florida
6/98 10/98
Associate
Customer Service
Cashier
Merchandiser
Stocker
Reason for leaving: Better job opportunity
KB Toys, INC
Lakeland, Florida
11/95 6/98
Assistant Manager
Customer Service
Money handling
Cashier
Scheduling of staff
Daily bank deposits
Night stock manager for staff of 5
Reason for leaving: Better opportunity
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