Sales Representative Customer
Resume:
GLORIA ANCHOR
Tarpon Springs, Fl
*******@***.***
Objective: Seeking a position with your company
Summary of Qualifications:
Seeking a position in Collections and Sales that allows me to
utilize my strong interpersonal and professional phone skills
that provide an opportunity to make a difference in the
company.
Experience: Bright House Networks Inc, Clearwater Fl
Telecollections Representative 08/02 to 01/12
• Contact and inform customers of delinquent accounts and
negotiate payment arrangements.
• Advise customers of necessary actions and strategies of
repayment.
• Maneuver between screens in order to access information
to customer's questions and note their accounts with
outcome.
• Perform various functions such as recording change of
address; take payments and post amount paid on
customer accounts.
Least Cost Routing Inc Clearwater Fl
Sales Representative 05/93 to 01/01
• Outbound calling to existing and new customers selling
long distance phone services.
• Sold various optional rate plan services
• Influenced customers toward purchasing the appropriate
products.
• Ability to deal with customers in difficult situations.
Professional Development:
REACHING FOR STELLAR SERVICE
• Conferences and High Impact Sales Training-Seminar
• Handling Difficult Customers-Seminar
• What it Takes to Succeed-Seminar
• Positive Response to Change-Seminar
• Helping Your Team Work-Seminar
• Serving A World of Customers-Seminar
Education: St Petersburg College Tarpon Springs, Fl
Course work toward AA in Psychology 08/88-01/90
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