Customer Service Training

Jack Davis

**** **** ****** ***** . ******** Park, FL 33781

727-***-**** . ******.*****@*****.***

Tool and Model Maker

Extensive experience in performing high quality tool and model production

with expertise in state-of-the-art technologies and practices, including

Computer Numeric Control (CNC) and Electro-discharge Machining (EDM).

Skilled in design / build Jig / Fixtures. Track record for creating

components / assemblies that meet or exceed customers' expectations.

Ability to develop prototypes, and offer targeted manufacturability advice

to reduce costs.

Adept at researching and identifying optimal equipment within marketplace

to fit specific production needs. Proficient in working with range of

programming systems, such as G Code and Conversational, as well as

Geometric Dimensioning and Tolerancing (GD&T) system. Experienced in using

Six Sigma principles and practices to manage production processes; ability

to train staff on production equipment and technologies.

Component / Assembly Machining Six Sigma Process Improvement / Auditing

Expertise

Research and Development Staff Training / Development / Mentoring

G Code / Conversational Programming Technical Software / Applications

Problem Solving / Troubleshooting CNC Systems Knowledge / Expertise

Customer Service / Support Business Operations / Development

PROFESSIONAL EXPERIENCE

Cobham / Conax Florida, St. Petersburg, FL

Composite Tool & Model Maker . 2007-2013

Guided component and assembly production with focus on quality, safety, and

cost control. Demonstrated proficiency in using range of technology and

tools to enhance automation processes. Provided critical support to

engineering staff during design and production operations, and effectively

maintained machinery. Purchased equipment, materials, and supplies. Assumed

lead in completing fast turnaround of highly specialized projects.

. Saved up to $15K annually during entire time with company by taking

essential role in procurement operations, researching and identifying

optimal equipment / materials and identifying high quality and cost

effective vendors.

. Played important role in success of company's APKWS research and

development program by developing prototype components for in-house

testing and providing targeted manufacturability guidance to reduce

costs.

. Ensured that machines operated at full capacity and capability by

performing preventative maintenance and recommending updates when

required.

. Demonstrated proficiency in Six Sigma techniques and practices,

serving as Six Sigma Auditor since program's inception.

Koral Manufacturing, Pinellas Park, FL

Foreman . 2006-2007

Charged with supervising technical team in creating components, as part of

company's aerospace precision manufacturing operations, including machine

prototyping and high production runs. Provided subject matter expertise to

ensure high quality production of components and assemblies. Monitored

machinery to ensure effective and safe operation. Procured equipment,

materials, and supplies.

. Utilized strong knowledge and expertise in automation processes, such

as CNC systems and G Code and Conversational programming to provide

optimal production quality, while maintaining costs and timelines.

. Strengthened work and performance of technical staff by conducting

plant-wide final inspections, providing training / development processes,

and setting clear goals and expectations.

KNO-MAR Tool & Mold Inc., Clearwater, FL

Electro Discharge Machining (EDM) / CNC Specialist . 2004-2006

Held accountable for creating wide range of components and assemblies using

EDM manufacturing processes and CNC systems. Conducted research /

development operations and assisted engineers in prototype designing /

testing. Troubleshot and problem solved production issues; maintained

equipment and updated software and technical tools.

Jack Davis

Page 2 . ******.*****@*****.***

KNO-MAR Tool & Mold Inc. Continued...

. Served as subject matter expert in operation of EDM and CNC

processes, remaining current on emerging technologies and proficient in

various software tools, such as SmartCAM.

. Operated as "go-to" person in completion of time sensitive or

specialized projects; consistently met or exceeded customers'

expectations.

H&K Machine Inc., Largo, FL

Principal . 2001-2003

Directed all operations for machining shop, including budgeting, financial

management, staffing, and business development. Guided component and

assembly projects from concept and design to completion, ensuring optimal

customer satisfaction. Monitored equipment performance, providing

maintenance / repair and upgrades. Performed CNC system set-up,

programming, and operations.

. Built profitable niche within competitive marketplace by

demonstrating strong technical and management skills, as well as

exemplary customer service / support; generated repeat business and word-

of-mouth referrals.

. Developed high quality components and assemblies by maintaining

meticulous standards and remaining current on new developments within

machining industry; effectively controlled costs, resulting in greater

profitability.

Security Plastics (Reliance Precision Molds), St. Petersburg, FL

Computer Numeric Control Specialist . 1999-2001

Machined range of components and assemblies by performing CNC set-up and

operations using wide range of specialized systems, as well as CAD design

software. Troubleshot and problem solved issues, ensuring optimal customer

satisfaction. Achieved steady production workflow, performing regular

system maintenance / upgrades.

. Created prototype components and assemblies, optimizing outcomes

through research and development and effective testing.

. Demonstrated sustained ability to complete projects on-schedule and

within-budget, working overtime when required and providing short-notice

consultation during production operations.

Career Note: Additional positions included CNC Department Supervisor /

Trainer and EDM Programmer with Engraving Design Inc. and CNC Specialist

with Aircraft Poruis Media.

EDUCATION / CERTIFICATION / TRAINING

. EDM Operations and Programmer - Associate Registered Applications,

Agie-Elox Factory Training

. SmartCAM Operations - Point Control, Corporate Training Services

. Series 2000 CP Programming and Operations - CP-18 Moore Continuous

Path JIG Grinder, Moore Special Training Services

. Geometric Tolerancing - Applications, St. Petersburg Vocational

Technical Institute

. Clements Operation and Applications - 4-axis Contour Jig Grinder

. Foreign Object Damage Certification, Cobham

. CPS-1011 (Primer Handling) Certification, Cobham

. CamWorks, Cobham

. Programming and Machine Training, Southwestern Industries

ADDITIONAL TRAINING

Haas CNC Mill . ProtoTrak Toolroom Mill . Acra Toolroom Lathe . Harig

Surface Grinder

CNC SET-UP AND OPERATIONS

Moore CP-18 Jig Grinder . Bostomatic 300 Series VMC . Bostomatic Electrode

VMC . Agie-Elox Mondo 1

8040 OKK & 4020 OKK VMC . Fadal VMC-4020 & Fadal VMC 3020 . KT Six Pallet

VMC . ProtoTrak SMX

Galaxy Turning Centers . Bridgeport NC Mill . Clements Contour Jig Grinder

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