Customer Service/Direct Support Professional
Resume:
Carmen Arrietta
Bernalillo, NM 87004
***********.**@*****.***
Apply my skills to my work and always improve production.
Objective
• The ability to listen, write, and speak effectively. The ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Results driven achiever with planning skills and organizational skills. Computer literate with extensive software proficiency covering a wide variety of applications. The ability to find solutions to problems using reasoning, creativity, and past experiences.
• I am a loyal and adaptable person with the willingness to learn. My honesty, dedication, and dependability gives me confidence and enriches my professionalism. I work the best with clear instruction and without supervision.
Estimated graduation date is September 2015.
Education
University of Phoenix e campus
Bachelor Degree in Business Administration
Santa Fe Community College
Graduated May 2001
Associates Degree in Criminal Justice
Experience
Self Employed Direct Support
May 2014 Present
New Mexico Title Loans
September 2013– March 2014
Customer Service. Answered inbound calls and in store inquiries about the loan requirements and the loan process. Completed customer application, verified references, and processed personal information in the CLA system to generate a loan check for the client. Proficient in all products and programs to include open and
close procedures, calculate daily revenue realization, loan growth, cash management, and repo management. Meet and exceed daily operation goals, numbers and expectations to ensure compliance in performance with standards. 40 hours weekly.
October 2012–May 2013
Stream Global Services
Provide problem solving, perform troubleshooting, and answer inquiries for incoming service calls; using scripted and published materials. Use of remote access tool. Employ a high level of Interpersonal and communication skills to achieve and maintain performance standards. Knowledge of computer operating systems. Mac OS, Windows 98, NT 2000, ME, XP, UNIX, & Linux. 36 to 40 hours weekly.
December 2011–October 2012
Stream Global Services
Inbound calls for customer inquiries, to include problem solving, and use of scripts and guides to perform basic troubleshooting. Use of systems to navigate and resolve network issues. Process warranty exchanges. Basic knowledge of Windows, Internet, and UNIX. 36 to 40 hours weekly.
State of New Mexico, HSD/ISD Office Assistant, July 2007 to July 2008. Santa Fe, NM. 40 hours weekly.
Santa Fe County Corrections/ EMP Case Manager, November 2004 to January 2006. Santa Fe, NM. 40
hours weekly.
State of New Mexico, MVD Court Municipal Licensing Clerk, June 2003 to November 2004. Santa Fe, NM.
40 hours weekly.
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