Customer Service Manager
Resume:
Debbie Akers
Lewistown, Ohio *****
Objective: Career that is challenging and rewarding, where I can use my
current skills and develop new ones. I want a career with a
company that wants the best for the people they serve and the
associates who work for them. To be able use my strengths to the
best of my ability and to work for a company that truly cares
about people.
Skills: Computer, Microsoft Word, excel and PowerPoint. As400 System, Enterprise, Passport,
Outlook Express, 10 key calculator, fax, printer copier, WATS
and Kronos.
Education: Rhodes State, Lima Ohio; 2 years Business Administration
online classes.
Employment: Huntington National Bank
126-8 Columbus St.
Bellefontaine, Ohio 43311
Employed: January 2003 – Present
Responsibilities: Team Leader Operations Supervisor:
Customer Service upheld as the focus, ensuring we provide
customers with the best service. Perform customer transactions
on computer accurately and in timely manner. Answer phones;
give accurate information to customers, transferring calls to
appropriate person for loan needs. Scheduling appointments to
meet customer needs. Provide research or a resolution for
complex issues and problems relating to customer accounts.
Ensure that policies and procedures are followed. Perform day-
to-day activities such as vault balancing, cash shipments, audits,
ATM, security, and reporting/compliance related issues. Meet
guidelines on monthly audit reports. Notify staff of policy
updates or changes. Manage and schedule tellers to meet banking
needs. Train new associates, mentor, coach, lead and evaluate
employees. Make appropriate sells of bank products and
services. Ensuring associates are making referrals to meet
customers’ needs. Make recommendations regarding
interviewing/hiring, performance improvement, terminations,
and/or salary adjustments.
Employment Community Market
Main St. Bellefontaine
November 2012 thru Oct 2013
Responsibilities Night Manager and cashier:
Provide customer service, cashier, money orders, and refunds.
Night closing manager, count down drawers and make deposits,
all closing procedures.
Employment: Goodys Family Clothing
S. Main Street
Bellefontaine, Ohio 43311 937-***-****
Employed: February 2000 – November 2002
Responsibilities: Assistant Manager:
Customer Service, Cashier, resolve customers concerns, returns
and refunds. Time keeping for associates on kronos. Scheduling
associates for the stores needs. Assist all associates with
customers or projects. Set up clothing displays, unload trucks,
and process clothing. Audit teller drawers, make bank deposits,
opening and closing the store. Ensure clothing racks and displays
were fresh and neat. Supervise associates and prepare store for
appearance and sales.
Employment: Dollar General Store
874 East Sandusky Ave.
Bellefontaine, Ohio 43311
Employed: September 1999 – February 2000
Responsibilities: Assistant Manager:
Customer service, returns, and cashier. Order products, stock
shelves, prepare bank deposits, audit cash drawers.
Employment: Fulmers - Troutwines
878 E. Sandusky Ave.
Bellefontaine, Ohio 43311
Employed: 1986-1997
Responsibilities: Price Coordinator:
Worked in aspects of the retail grocery, including: Price
Coordinator: input all data for new products, and for all weekly
sales ads. Ordered health and beauty products and set displays
stocked. Also experience in with the liquor store, cashier, deli
department; customer service, produce, and meat department.
References: Alyssa Sandlyn 1-757-***-****
Assistant for Logan County Prosecutors Office
Jennifer Schwaderer 937-***-****
Bank Manager of US Bank
Dee Huffman 937-***-****
Works for Robinson Investments
Contact this candidate