Customer Service Sales

Steven Nova

Bronx, NY

********@*****.*** - 201-***-****

WORK EXPERIENCE

Concierge

Chapman Concierge - Jersey City, NJ - April 2014 to Present

Responsibilities

• Greet guests and tenants as they arrive and depart.

• Follow up with tenant inquiries and ensure all requests are met, on time and efficiently.

• Coordinate and manage requests for property management office and maintenance department.

• Assist residents with lifestyle management support including but not limited to dry cleaning, laundry,

residential cleaning, transportation, and animal care.

• Accept and deliver packages while maintaining package room with upwards of 500 packages daily.

• Assist other departments in order to provide excellent customer service.

Store Manager

Spirit Halloween - New York, NY - September 2013 to November 2013

Responsibilities

• Managed temporary Spirit Halloween location for the Halloween season.

• Ensured that customer service requirements were met daily.

• Supervised merchandising and inventory, and implemented all company procedures and ensured they were

followed.

• Provided a friendly comfortable environment for customers.

Store Manager

Ricky's Nyc - New York, NY - September 2006 to September 2013

Responsibilities

• Managed Ricky's largest-volume store for seven years, with average sales of over $10,000 per day.

• Handled all merchandising, inventory control, ordering, cash control, and maintenance.

• Responsible for store opening and closing procedures.

• Directed sales floor activities, assisted customers, and addressed customer concerns.

• Input data to prepare daily sales reports and consistently utilized weekly and monthly data to develop sales

and promotional strategies.

• Hired, developed, and trained a staff of eight or more employees.

EDUCATION

HS Diploma in Aviation

Park west high school - New York, NY

2000 to 2005

SKILLS

• Excellent communication skills, organization, and meeting deadlines while being detailed-oriented. • Proficient

in Microsoft Word, Excel, PowerPoint, Building Link, CRM Programs, and QuickBooks. • Exceptional telephone

skills. • Upbeat personality and enjoy working in a fast paced environment. • Ability to multi-task when needed.

• Ability to work as a team player. • Personable and work will with others and individually. • Fluent in Spanish.

Contact this candidate