Customer Service Representative

OBJECTIVE:

. To obtain an Administrative/Clerical position which combines my

organizational, administrative, and computer skills with my educational

background, and ability to work well with people.

HIGHLIGHT OF QUALIFICATIONS:

. 10+ years in administrative capacity

. 5+ years in customer service

. Proficient in Microsoft programs & technical competencies

. Dynamic team player with outstanding interpersonal, organizational and

communication skills

. Ability to multi-task effectively

.

RELEVANT EXPERIENCE:

Schererville Police Department (VIPS Program), Schererville, IN

Administrative Assistant (Technology) - Volunteers-In-Police (VIP) Program,

October 2010 to Current

. Maintains video data weekly backups

. Designs spreadsheets for various department projects for continuous

process improvement

. Setup, configure computer hardware and install, update software

Office Team (contract w/ DirectBuy, Inc./Beta Finance), Merrillville, IN

File Clerk February

2014 to July 2014

. Worked as a team to eliminate non-compliance documents and data from

system

Holland LP, Crete, IL

Assistant Production Control and Planning Associate

November 2012 to June 2013

. Maintained master parts database into IFS system

. Managed printing and distribution of shop orders and drawings

. Assisted with creating product Structures in IFS from engineering

documentation

. Processed engineering change orders for projects in process

Adecco (contract w/ NiSource, Inc.), Merrillville, IN

Administrative Assistant, Facilities Management

March 2009 to Nov. 2009

. Managed the facility's Help Desk for over 700 employees

. Liaison between employees, building security, maintenance and building

staff

. Initiated purchase requisitions and purchase orders for department and

building materials

. Managed scheduling of in-house conference room accommodations and A/V

equipment requests

. Processed department invoices insuring proper budget tracking

. Facilitated effective communications between building services and others

in the organization

Union Tank Car Company, East Chicago, IN/Chicago, IL

October 1999 - January 2008

Human Resources Secretary II, Bill of Material Analyst, Secretary-Midwest

Sales

. Provided customer support to 600 hourly employees and the administering

of company policy and procedures

. Processed and coded accounts receivable invoices

. Created job postings, processed resumes, and assisted in handling of

insurance forms of new and terminated employees

. Assisted in the hiring and termination process for employees

. Managed internal and external office correspondence

. Maintained Material Code/Parts catalog ensuring that new codes were

entered into the proper sequence, correct in content and description and

free of repetition

. Coordinated inventory and distribution of standard drawings

. Customer support to over 40 company shops in U.S., Canada and Mexico

. Prepared in-process change orders, mechanical record coding, data entry

and maintained engineering reference library

. Prepared Quotes, Renewals, and various sales office correspondence timely

and accurate

. Provided customer service back up and administrative support to Customer

Service Representatives

. Maintained customer contact database for correspondence and documentation

EDUCATION:

B.S., Technical Management, Concentration in Business Information Systems

DeVry University, Tinley Park, IL

A.S., Digital Computers and Electronics

Indiana Vocational Technical College (Ivy Tech), Gary, IN

TECHNICAL SKILLS:

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Visio

Microsoft Operating Systems

Microsoft Project

AS-400 Database Applications

IFS Apps 7.5

Application Extender

Martin J. Dzik

412 Gregory Street

219-***-**** ********@*********.***

Schererville, IN 46375

Contact this candidate