Customer Service Manager

Kenneth K. McCoy Jr. Home Phone (***) ***-

****

*** ****** ***. **** ***** (618) 604-

5135

Belleville, IL, 62221

Email:*******@*******.***

CAREER PROFILE

DEDICATED PROFESSIONAL offering over ten years of experience and a strong

record of performance in customer service, inventory control and quality

control. Significant qualifications include:

. Excellent record of attendance and punctuality.

. Advancement to higher levels of responsibility based on performance

and reliability.

. Exceptional and safety work records.

. Maintain outstanding levels of customer satisfaction and referrals

through personalized service, knowledgeable assistance and follow-up.

. Adapt to new responsibilities and environments quickly.

WORK HISTORY

White Tank & Tire Repair, Belleville, IL

2005 to Present

Parts Manager

. Oversaw inventory of parts, ordered parts and stocked parts.

. Assisted mechanics and walk-in customers.

. Knowledgeable in using a forklift to retrieve parts.

. Experienced in Freightliner, Peterbilt, Mack, International, and Volvo

trucks.

Suntrup Mitsubishi, Hazelwood, MO 2004 to 2005

Parts Manager

. Oversaw all aspects of department independently.

. Completed quarterly returns and annual inventories.

Suntrup Nissan/Volkswagon, St. Louis, MO 2003 to

2004

Parts Counter Clerk

. Check in and order daily stock orders.

. Assist mechanics as well as walk-in customers.

T.S.A. (Homeland Security), St. Louis, MO 2002 to

2003

Lead Screener

. Screened all boarding passengers and luggage for flights out of Lambert

airport.

. Trained new employees.

Auffenberg Mitsubishi, O'Fallon, IL 1992 to

2001

Parts Manager

. Completed all aspects of parts management as well as daily reports and

monthly returns.

. Hired and trained new employees.

. Oversaw an inventory of over 65,000 parts.

EDUCATION

Southwestern Illinois College, Belleville, IL

General Studies

ADDITIONAL TRAINING

. A.D.P. Seminars

. M.A.P.S. (Mitsubishi Parts Catalog)

. Attended several weeks of security training by the Federal Government.

. Underwent an extensive background check before being hired by the Federal

Government.

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