Customer Service Sales

VANESSA P. BUCHELI

Mobile 813-***-**** • E-Mail **************@*****.***

***** ********** **. • Tampa, FL 33624

QUALIFICATIONS

Proficient and fluent in English and Spanish, sales and customer service s pecialist with extensive knowledge of

markets and customer relations procedures with the drive to meet goals and deadlines without compromising

quality of work. Highly organized and capable of excelling in a fast-paced, high stress environment. Excellent

interpersonal skills and able to work with diverse group of clients/partners. Clear and concise work ethic.

PROFESSIONAL EXPERIENCE

Universal Action Travel, Inc., Tampa, Fl 2010-Present

Executive Assistant

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software.

• Answer phone calls and direct calls to appropriate parties or take messages.

• Conduct research, compile data, and prepare papers for consideration and presentation by executives,

committees and boards of directors. Also attend meetings to record minutes.

• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their

distribution.

• Perform general office duties, such as ordering supplies, maintaining records management database systems,

and performing basic bookkeeping work.

• File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming

correspondence, including faxes and email. Make travel arrangements for executives.

Universal Action Travel, Inc., Tampa, Fl 2006-2010

Customer Service Specialist

• Sales representative/specialist to travel clients in the U.S. and Canada

• Sold over 280 travel packages to U.S./Canada clients totaling nearly 140k in sales over 2 years

• Developed effective 5 sales scripts/new procedures for 3 sales team, increasing quarterly profits

• Consistently awarded bonuses for increasing sales revenues – eventually lead to executive promotion

Men’s WearHouse, Inc, Tampa, Fl 2004-2006

Sales Consultant

• Provided assistance to Spanish speaking customers, team member inquiries and outside requests

• Sales representative for men’s wear and special events department – Sales register operator

• Assisted in maintaining store appearance, merchandising, and organizing sales shelf’s

SKILLS / ADDITIONAL INFORMATION

• Professional Fluency in English and Spanish

• Windows XP/7, Microsoft Office Professional Suite, Adobe Acrobat

• Certified Nursing Assistant Certification / First Aid / CPR Certified

EDUCATION

Bowers Whitley– Class 06’ Hillsborough Community College

Tampa, Florida Tampa, Florida

REFERENCES

Patricia Monique Universal Action Travel, Inc., Tampa, FL 813-***-****

Professional

Daniel Bucheli U.S. Congress, Washington D.C. 410-***-****

Personal City of Annapolis, Annapolis, MD

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