Customer Service Representative
Resume:
ANGELIQUE H. CRIVARO
Lower Burrell, PA 15068
************@*****.***
SKILLS SUMMARY: Excellent organizational abilities and very detail oriented
Lotus 1-2-3; Microsoft Excel; Microsoft Word; Microsoft Windows
Harvard Graphics, People Soft Internet and email capabilities
Effective problem resolution skills, prioritize and manage heavy work flow
without direct supervision
"Can do" attitude; works very cooperatively with team
Accurate keyboarding, Professional Communications
Additional skills include customer service, general office support
EXPERIENCE:
ECM Transport 2009
Customer Service Representative/Load Finder
Entered orders for major accounts for transporting goods.
Fielded all calls new and current customers looking for transportation for freight.
Found freight to load trucks that were empty in all parts of United States.
Computer skills in LME, Microsoft Word, Outlook, Excel, all internet components (Load Finder).
Filter Service & Installation 2008 - 2009
Scheduler & Customer Service Representative
Schedule Service Technicians' jobs on a daily basis for a 24/7 work week
Field all telephone calls and e-mails from current customers as well as new accounts
Schedule out-of-town trips for Service Technicians, jobs, hotel accommodations and trip ticks
Computer skills in Service CEO, Microsoft Word, Outlook and Excel
Valley's Lounge 2007 - 2008
Bartender/Server
customer service
Inventory
Stocking and all ordering
Gunny's Lounge 2006 - 2007
Bartender/Server
customer service
Inventory
Stocking and all ordering
Mezzo Settlement Services 2006
Title Insurance Processor
Cleared title issues
Assigned mortgage brokers for clients
National City Abstract, LLC 2002 - 2006
Title Insurance Processor
Placed title insurance orders for NC MTG and their affiliates
Received and reviewed title searches
Cleared title issues and prepared commitments and endorsements
Performed daily follow-ups on outstanding searches and monies due
Coordinate title process from order to closing wiht all service providers,
loan officers and loan processors
Iron City Uniform Rental 2001 - 2002
Manager of Customer Service
Managed and handled all new and existing orders
Managed and handled all complaints; entered and followed up with all
Handled and assisted Accounts Recievable; invoices, credits and credit memos
Ran CPI reports on monthly contractual basis
Worked daily with Route Manager, Routemen, Inside Sales and Plant Manager
Port Authority of Allegheny County 1990 - 2001
Administrative Coordinator/Ops Planning Support Technicial/ Secretary of
Schedules and Services Development Department
Measured, analyzed and distributed system-wide statistics (i.e. ridership,
services)
Managed uniform contracts for all employees
Prepared scheduling changes, pick reports for Operations Analysis Department
Coordinated and monitored various administrative activites of management
staff
Assisted in budget preparations, monitoring of variances and development of
monthly ridership data
Handled all customer concerns/surveys through correspondence or direct
contact
Responsible for all secretarial duties to manager
EDUCATION:
Westmoreland County Community College
Penn State University
Bradford Business School
Contact this candidate