Customer Service Technician

MOHANAD ISMAIL

**A Mara Road 973-***-**** / 973-***-****

Lake Hiawatha, NJ *************@*****.***

CAREER SUMMARY

Individual with strong customer service, knowledge in HVAC/R seeking an

entry level position as Technician. Embraces opportunities to utilize

HVAC/R industry skills along with strong analytical, problem solving

abilities in a Technician position with a customer, growth oriented

company. Possesses extensive customer interface skills, ability to meet

deadlines and be a team player as well as a leader. Bilingual- fluent in

English and Arabic.

RELATED SKILLS & KNOWLEDGE

. Proficient with hand tools and construction drawings

. Introduced to basic rigging, materials handling, OSHA requirements and

procedures

. Knowledge of installation, diagnosis, troubleshooting, repairing

residential and commercial refrigeration systems

. Principles of A/C systems, heat pump systems, electric circuitry,

heating and energy management systems

. Proficient computer skills

INDUSTRY CERTIFICATION & EDUCATION

Morris County School of Technology - Denville, NJ 9/2013 - 6/2014

Heating, Ventilation, Air Conditioning/Refrigeration Program

. HVAC/R Program - ESCO Certification in Electricity

. HVAC/R Program - ESCO Certification in Gas Heat

. HVAC/R Program - ESCO Certification in Oil Heat

. HVAC/R Program - ESCO Certification in Air

. EPA Section 608- Certified Universal

. Low Pressure Black Seal License

. New Jersey Boiler Operator License LP

Helwan University - Helwan, Cairo, Egypt

. Bachelor Degree in Mathematics, Science, Education

EMPLOYMENT HISTORY

Minado Restaurant - Morris Plains, NJ 2011 - Present

Manager 2014-Present

. Provide superior customer service

. Maintain balance service with costs to ensure profitability

. Promote guest satisfaction for steady repeat business

. Train new employees to maximum levels of performance

. Maintain gross profit despite recent economic downturn

. Monitor BOH for constant sanitation, food quality and presentation

. Direct execution of banquet functions

. Enable cost-efficient customer service by configuring server station

charts

Supervisor 2012-2014

. Direct general restaurant operations, monitoring food quality and

staffing requirements to ensure a positive dining experience for every

guest

. Develop strong vendor relationships

. Cultivate long-term, high performing team of employees through

development and engagement initiatives

.

Dunkin' Donuts - Ledgewood, NJ 2008 - 2011

Shift Leader

TGI Friday's - Roxbury, NJ 2008 - 2011

Server

References are available upon request.

Contact this candidate