Customer Service Insurance Agent

César Godoy

*** *. **** **.

Mesa, AZ *****

T: 602-***-****

***********@*****.***

BILINGUAL CUSTOMER CARE AGENT WITH CONSTRUCTION AND CALL CENTER

INDUSTRY EXPERIENCE

Goal: Bilingual, Spanish speaking, customer care representative with an extensive track record

of success providing swift resolution to customer complaints, ultimately repairing trust and

winning loyalty. Key strengths include customer service resolution and mentoring.

SKILLS

• •

Fluent Spanish speaker Problem solver, decision maker, honest,

creative, assertive and accountable

• Lead qualification & generation

• Territory Management & Customer Support

• Entrepreneurial worker – Driven to succeed,

able to motivate others and work in teams

PROFESSIONAL EXPERIENCE

SUNSTATE EQUIPMENT CO., Phoenix, AZ 2012-

2014

Sunstate Equipment provides construction, industrial, and special event companies with

construction rental equipment and tools.

Customer Support/Lead Generator

Canvased and responded to lead generation efforts; developed customer relationships while

establishing Sunstate as a trusted business partner; forwarded queries to the appropriate

internal contacts; performed various outbound call campaigns around specific events in

conjunction with product marketing; conducted follow up calls

Consistently exceeded 300 follow-up calls weekly, earning recognition as one of

•

the top 10 reps based on call volume

Assisted in targeting Spanish-speaking customers in demographic areas such as

•

Texas, Arizona, California, Colorado, New Mexico and California

Became a lead “go-to” person for new hires

•

• Helped attain the highest customer service ratings Earned 100% marks in all

categories including communication skills, listening skills problem resolution and

politeness

UNITED RENTALS, Scottsdale, AZ

2009-2012

Major equipment, rental, company with an integrated network of 900 branches in 48 states and

10 Canadian provinces

Customer Care Representative

Delivered superior customer service for new and existing customers in order to maintain and

increase the company’s customer base and revenue. Tended to basic and routine customer

inquiries, retention and promoted sales opportunities

• Managed a high volume workload within a deadline-driven environment.

• Resolved an average of 2000 calls per month and consistently met performance

benchmarks in all areas (speed, volume and accuracy).

Officially commended for initiative, enthusiasm, tenacity, persuasiveness,

•

intense customer focus and dependability in performance evaluation

INTEGRATED LANDSCAPE MANAGEMENT, Tempe, AZ 2004-

2008

Construction and landscape design company

Administrative Assistant

Managed a fast-paced, front desk lobby and effectively performed a bevy of responsibilities

with minimal supervision. Assisted in implementing human resources procedures for a newly

developed company. Assisted with new hire training by providing knowledge of specific tasks

and company policies. Increased efficiency through producing office standard documents for

invoices, contracts and company letterhead

• Commended for initiating new office procedures that improved office efficiency

• Adhered to E-verify policy procedures

PROGRESSIVE INSURANCE, Tempe, AZ 1998-

2003

Insurance company with 25,000 employees with more than 450 offices throughout the country

Property and Casualty Insurance Agent

Licensed, property and casualty insurance agent. Calculated insurance premiums and

appropriately established the exact payment modes and methods. Offered customers

best policy programs based on individual needs

Consistently in the top 20 producers in a branch of over 150 agents

•

Received regular quarterly bonuses based on production

•

EDUCATION

Scottsdale Community College, Scottsdale, AZ - A.A in Progress, Hotel Management and

Hospitality

Arizona Western College, Yuma, AZ - Business Administration courses

Pima Community College, Tucson, AZ - Business Administration courses

Mesa Community College, Mesa, AZ - Business Administration courses

TECHNICAL SKILLS

Experienced with Microsoft Office and Apple products

Contact this candidate