Customer Service Representative

Jorge Gonzalez

** ******** ******, ******** ** L*A 0R8

Phone: 905-***-****

Email: **************@*******.***

Objective: To secure a position where I can utilize my work experience with the

possibility of advancements.

Skills: Service Oriented, Fluent in both English and Spanish (Oral & Written),

Excellent Communication and Telephone Skills, Management Skills,

Detail-Oriented, Team Player and proficient with Data Entry Skills.

Employment History:

UPS freight/ Canada Cartage

Customs Clerk Logistics February 2010 - Present

¬ Provided customer service within Canada and U.S. via inbound/correspondence by Internet

E-mails.

¬ Track and tracing shipments on daily basis.

¬ Prepare all custom documents for clearance.

¬ Responsible for the billing of all shipments completed for Canada and the United States

prepared documentation for custom clearance

¬ Scheduled and dispatched loads in timely fashion

¬ Scanned documentation for custom clearance

GE Power and Water, Oakville, ON

Customer Service Representative (Contract) October 2009 – February 2010

¬ Provided customer service within Canada and U.S. via inbound/correspondence by Internet

E-mails.

¬ Track and tracing shipments on daily basis.

¬ Prepare all custom documents for clearance.

Vonage Inc. Mississauga ON

Account Manager July 2007 – May 2009

¬ Retained Vonage Customers via inbound calls or responding to correspondence and emails.

¬ Handled customers with contracts

¬ Granted initial credits to collecting accounts from customers

¬ Meet all given goals and objectives for customer save rates

¬ Worked closely with all departments to resolve customer issues

¬ Service technical issues, billing, credit and collections for 3rd party,

credit adjustments, cancellation, payment arrangements requests, etc.

¬ Identified reasons for customer dissatisfaction and/or discontinuance requests in a timely.

ServiceMaster Janitorial Services, Etobicoke, ON

Area Manager November 1996 - June 2009

¬ Daily supervision of accounts

¬ Responsible for the overall direction, coordinating, scheduling and evaluation of each

account

¬ Addressed complaints and resolving problems in the field

¬ Reviewed progress, determined potential problems or time delays and make

recommendations to keep projects on track within budget

¬ Hiring and termination of employees

¬ Coordinated floor work and other projects

Education: Graduated from High School with Academics Diploma

Computer Skills: Proficient with Microsoft Office, Outlook & Excel, SAP, AS400, and Avaya.

Courses: Effective Time Management

References:

Available Upon Request

Contact this candidate