Customer Service Human Resources
Resume:
Laura Halig
Norcross, GA *****
*****.*****@*****.***
Human Resources
< Extensive background in HR generalist affairs, including experience in
employee recruitment and retention, staff development, mediation,
conflict resolution, benefits and compensation, HR records management, HR
policies development and legal compliance.
< Demonstrated success in negotiating win-win compromises, developing
teambuilding programs, and writing personnel manuals, corporate policies,
job descriptions and management reports.
HR Skills
HR Department Startup Staff Recruitment & Orientation &
Employment Law Retention On-Boarding
FMLA/ADA/EEO/WC Employee Relations HRIS Technologies
Mediation & Advocacy Alternative Dispute Training & Development
HR Policies & Resolution (ADR) Performance Management
Procedures Benefits Administration Organizational
HR Program/Project Development
Management
Professional Experience
Branch Compliance Specialist/ HR Operations
September 2006 - Present
Fidelity Bank: Branch Administration, Atlanta, GA
. Provide statistical, financial and legal spreadsheets and documents
for Branch Administration.
. Guiding the startup and management of a full spectrum of HR
operations, systems and programs. Worked with senior management to
create HR policies and procedures; recruit employees; create group
benefits databases; and develop orientation, training and incentive
programs. Manage leave-of-absence programs and personnel records;
administer benefits enrollment and programs; administer HR budget; and
handle HR generalist workplace issues.
. Prepare analysis, control of all Branch Administration's financial
accounting, reports, midyear books, budgets and forecasts.
. Structured and implemented programs and policies in the areas of
training, compensation structures, benefits packages, incentives and
new-employee orientation.
. Fostered a teamwork/open-door environment conducive to positive
dialogue across the organization. Personal efforts were cited as the
driving force behind branch's employee-retention rate of 89% within an
industry where high turnover is the norm.
. Negotiated approximately 50 salary offers and dozens of sign-on
bonuses/relocation packages annually at both the exempt and nonexempt
level.
. Brought workers' compensation program into full compliance. Instituted
preferred providers list and trained managers and associates on
procedures to follow in case of injury.
. Reduced benefits costs by 15% annually through meticulous
recordkeeping and ensuring that company did not pay for benefits for
which employees were ineligible.
. Wrote employee manual covering issues including disciplinary
procedures, code of conduct, FMLA policy and benefits information.
. Introduced company's first formal performance review program, creating
a flexible and well-received tool that was later adopted company-wide.
. Revised job descriptions across all levels and 50+ categories.
"Shadowed" and interviewed employees to construct an accurate picture
of the duties and skills required for each position.
. Perform daily and monthly reconciliation for bank accounts.
. Ensure the completion of required tasks including risk assessments,
policy and procedures, and other due diligence.
. Responsible for the management of the bank's risk assessment.
Activities include the development of new risk assessments, as well as
maintaining the large number of existing risk assessments related to
compliance, security, and technology.
. Responsible for all Branch Compliance procedures and generating
reports to complete missing compliance items, such as, Regulation D
Savings and Money Market Excessive Withdrawal monitoring, PATACT
Reports, Non Certified TIN Reports, W8 Foreign Status Reports, ZEROTIN
Reports, Daily New Account Compliance Reports, Kite Suspect System
reviews and audits.
. Responsible for developing, implementing and administering all aspects
of the Bank's Compliance Program.
. Organize, plane and control the Bank's day-to-day administrative,
lending and operational compliance activities; collaborates with the
Chief Operating Officer in the overall administration of these
directives for the Bank.
. Perform duties as the Bank Secrecy Act/OFAC Officer, Community
Reinvestment Act Officer, Privacy Officer, and Bank Security and
Safety Officer.
Advise Senior Management and Bank personnel of emerging compliance issues
and consults and guides the Bank in the establishment of controls to
mitigate risks.
. Receives the BSA/Security information from the branches and tracks
completion of requirements.
. Takes discretionary actions to resolve and report on noted items that
range from suggesting corrections to customer accounts to drafting
suspicious activity reports.
HR Administrator/Office Manager May 1997- August
2006
HR Representative
HR Assistant
Allure, Atlanta, GA
. Promoted to fulfill a broad range of HR functions, including
recruiting and training employees, administering benefits,
overseeing disciplinary action and managing HR records. Co-chaired
annual flex-enrollment meetings, resolved conflicts between
employees and insurance carriers, coordinated health fairs to
promote employee wellness and performed exit interviews.
. Trained 25-member management team on interviewing techniques and
best practices, conducting workshops and one-on-one coaching
sessions that contributed to sound hiring decisions.
. Co-developed company's first-ever standardized disciplinary
procedures and tracking system that insulated company from legal
risk and ensured consistent and fair discipline processes.
. Devised creative and cost-effective incentive and morale-boosting
programs (including special events and a tiered awards structure)
that increased employee satisfaction and productivity.
. Reworked new-hire orientation program to include HR information and
company resources.
. Saved company thousands of dollars every month by reducing reliance
on employment agencies. Brought the majority of formerly outsourced
recruiting functions in-house to reduce billable hours from 200+ to
less than 15 per month.
. Assisted in supervising a variety of programs and policies
regarding employees and compliance with policies, contracts, laws,
and agreements.
. Communicated with employees, applicants, administrators, and staff
provide information and assistance regarding recruitment,
transfers, employment, personnel records and legislation.
. Assisted in scheduling various meetings and employee programs and
events in compliance with department needs.
. Conducted employee orientation programs like introducing personnel,
employment benefits, payroll, assisting in filling of enrollment
forms.
. Provided written references, conveying information through
developed written materials such as forms, brochures, procedures,
and pamphlets required for documentation activities.
. Ensured the accurate information reflects in payroll database,
verifying, and providing inputs regarding data and pay changes.
. Prepared invoices and payment related to payroll reporting.
. Maintained confidentially concerning personnel actions, legal
actions, termination and non-renewal documents, and organizational
plans.
. Provided recommendation on training programs, trouble areas, and
many other opportunities.
. Provided overall assistance and research support on benefit
policies, programs, and procedures
. Maintained office services by organizing office operations and
procedures; preparing payroll; controlling correspondence;
designing filing systems; reviewing and approving supply
requisitions; assigning and monitoring clerical functions.
. Provided historical reference by defining procedures for retention,
protection, retrieval, transfer, and disposal of records.
. Maintains office efficiency by planning and implementing office
systems, layouts, and equipment procurement.
. Designed and implements office policies by establishing standards
and procedures; measuring results against standards; making
necessary adjustments.
. Completed operational requirements by scheduling and assigning
employees; following up on work results.
. Maintained office staff job results by coaching, counseling, and
disciplining employees; planning, monitoring, and appraising job
results.
. Maintained professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies.
. Achieved financial objectives by preparing an annual budget;
scheduling expenditures; analyzing variances; initiating corrective
actions.
Skills
Strong communication skills
Excellent ability to adapt to difficult situations
Detail oriented
Capable problem solver
Speak foreign language: Arabic
Proficient at excel, Microsoft Word, Microsoft Visio, PowerPoint, Adobe,
UltiPrp, People Soft Enterprise Human Resources, ADP, Datamatix eTrax,
Qport database, Tax Convey, Windows, AMS 360, BAM, BI, CRM, e-Commerce,
GRC, MDM, Salesforce, RMS.
Good organizational skills
Activities & Groups & Certificates & Honors
Student Mentor, Honor Graduate, Humanitarian Associate with The Human
Development and International Migration Organization, & Hope Scholar
Education & Certifications
Georgia State University May 2007
Atlanta, GA GPA: 3.52
Bachelor of Arts (BA)- Political Science(IA)/Managerial Sciences
HR Designations: Professional Development:
< Complete ongoing training in the areas of compensation and benefits,
employee and labor relations, leaves of absence, workers' compensation
and workplace safety/security.
< HR (Professional in Human Resources)- In Progress
Contact this candidate