Customer Service Sales

BRIAN MERKICH Phone: 216-***-****

**** ********* ****** ******, **** 44060 E-mail:

********@*****.***

EDUCATION:

Ohio University - Athens, Ohio

Bachelor of Science, Sports Sciences, November 1997

Major: Sports Industry

QUALIFICATIONS: A highly motivated and dedicated go-getter with over 15

years of sales and marketing experience consisting of:

?Planning/Organizing/Implementing ?Motivational

Teaching/Coaching

?Marketing/Building of Relationships

?Prioritizing/Coordination/Resolving

?Researching/Analyzing/Evaluating ?Designing/Brain

Storming/Creating

?Negotiating and Closing New Business ?Customer Service/Follow-

Up

PROFESSIONAL EXPERIENCE:

YMCA of Greater Cleveland (June 2010 - Present)

Promoted to Eastside Regional Membership Director June 2013

Oversee all eastside branches in the Cleveland association. Responsible for

all membership sales, marketing, promotions, special event planning,

budgeting, staffing, staff development, community outreach and fundraising.

Chardon, Ohio

Promoted to Membership Engagement Director June 2012

Develop annual membership budget of anticipated income and expenditures.

Responsible for establishing relationships with local businesses, corporate

community, and civic groups to increase membership sales. Develop and

implement a marketing/promotion plan for programs associated with the

branch. Develop and distribute all membership communication and marketing

pieces (i.e. brochures, newsletters and special event

promotion) through various media.

Euclid, Ohio

Membership Coordinator June 2010

Develop annual membership budget, implementing Branch/Association-wide

membership and program promotions. Recruit, supervise and schedule front

desk personnel. Direct staff in day to day process such as registration,

customer service and reception duties. Conduct facility tours and sales,

resolution of customer complaints, follow-up calls to all non-renewals,

compile all sales data with main focus on sales (including corporate and

outside) as well as all marketing and promotions.

The Plain Dealer - Cleveland, Ohio (June 2004 - August

2008)

Single Copy Delivery Driver-Circulation

Delivered newspapers to retail dealers and individual vending machines

while managing all financial aspects of account, including billing,

promotional material and client development.

Global Signs and Graphics - North Royalton, Ohio (October 2002 - January

2004)

Vice President of Sales and Marketing

Created a Sales, Marketing and Business Plan resulting in a 20% increase of

new business. Researched and closed several lucrative accounts, exceeding

sales quota by $200K. Managed all manufacturing and installation of signage

increasing productivity by 10%. Developed company website increasing

business calls and generated sales over $200K.

Cleveland Cavaliers/Gund Arena - Cleveland, Ohio (November 1997 - October

2002)

Sponsor Services Coordinator-Corporate Sales

Managed all broadcast, print and signage inventory. Created sponsorship

presentations and ensured the execution of all sponsor contract agreements.

Resulting in a 50% sponsor renewal. Supported promotions by coordinating

sponsor, vendor and building personal.

Ticketing Services Coordinator-Suite Services

Sold, printed and distributed Suite and Priority tickets. Maintained Suite

holder profiles. Provided event information and tracked all ticketing

purchases of Suite holder. Billed all Suite account invoices.

Suite Services Coordinator-Suite Services

Sold all banquet / meeting rooms. Organized and developed event schedule

informing all pertinent parties. Maintained a revenue / expense report by

recording costs and invoicing guests. Researched and wrote monthly

newsletter "Suite Beat". Assisted Ticketing services coordinator.

COMPUTER EXPERIENCE: MSOffice (Word, Excel, PowerPoint, Publisher) Adobe

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