Financial Service Representative
Resume:
Shafiq Ghaffari
****-**** *********** ****** ****, Mississauga, Ont., L5A 3X8
******.********@*****.***
OBJECTIVE: Experienced FSR aspires to a position as a FSR in a professional and
client-oriented environment.
HIGHLIGHTS OF EMPLOYMENT AND TECHNICAL SKILLS
Demonstrated strong and professional customer service abilities.
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Exceptional time management and organizational skills
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Assertive, enthusiastic and punctual.
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Great personal, telephone, and e-mail etiquette.
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Good knowledge of troubleshooting.
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Extensive knowledge of computer hardware and software.
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Ability to multitask in a fast paced environment and with minimal supervision
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providing exceptional service to individual clients.
EDUCATION
• Seneca College for Computer Networking and Technical support, 2011-2014
• Brampton Centennial Secondary School, OSSD 2008
EMPLOYMENT EXPERIENCE
TD Canada Trust Bank, Financial Advisor 2012-Present
• Successfully closed sales and assisted in sales referral process.
• Demonstrated high energy approach and excelled within the fast paced bank
environment.
• Strong skills in quickly adapting to change and being proficient in multi-tasking.
• Responsible for different types of financial transactions on a daily basis.
• Complied with industry standards, rules, and regulations during all transactions
to maintain customer confidentiality and protect both clients and the bank.
• Recognized for excellent customer service abilities in the bank.
Cash Plaza, Customer Service Representative 2010-2011
• Develop and manage new accounts
• Take prevention measures to avoid any kind of fraud
• Strong collections skills
• Provided exceptional customer service to all clients through professionalism,
diligence, and courteousness.
• Maintained a high level of client confidentiality and abode by the policies and
regulations of the industry.
• Obtained and demonstrated good knowledge of banking system through cheque
verifications, cheque certification, loan processing and collection of overdue
loans.
• Ability to mentor and train store staff.
Matthew Scott Data Marketing Solutions, Data Entry Clerk 2007-2008
• Prepared source data for computer entry by compiling and sorting information
• Processed customer and account source documents by reviewing data for
deficiencies.
• Resolved discrepancies by using standard procedures or returning incomplete
documents to the team leader for resolution.
• Verified entered customer and account data by reviewing, correcting, deleting, or
re-entering data.
• Combined data from both systems when account information is incomplete and
purged files to eliminate duplication of data.
Rio Can Shoppers World, Customer Service Representative 2007-2008
• Assisted customers with inquiries
• Carried out cash transactions
• Completed bank deposits and verified cash balances
• Maintained inventory
• Troubleshoot technical difficulties.
• Provided parcel packaging assistance.
J H Computers, Computer Tech and Sales Associate 2006-2007
• Inspected and connected new equipment/systems to ensure working order
• Diagnosed and troubleshoot hardware and related software problems
• Configured systems and installed/updated systems and applications software
• Responded to customer complaints and provided technical advice
• Maintained work and repair records
Technical Skills
• Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Outlook and
Access
• HTML language, Java Script, BASH Script
• Great knowledge of graphic design software including Macromedia Flash, and
Adobe Photoshop.
Volunteer Service
• YMCA Employment centre
• Member of Web Design Club Brampton Centennial Secondary School
Languages
Fluent in Persian, English, and Urdu
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