Customer Service Manager
Resume:
Marquis Y. Glenn
PO Box ******
Atlanta, Ga. ****1
EDUCATION A.S., Atlanta Metropolitan College, Atlanta, Ga.
Major: Criminal Justice. August 1993. B.B.A., Oglethorpe University, Atlanta, Ga.
Major: History. Minor: Pre-law, English.
May 1996.
MA, Georgia State University Atlanta, Ga.
Major: Heritage Preservation
January 2002 -12/2004
EXPERIENCE Assistant Manager, Best Bank, Atlanta, Ga. Northridge Branch. 02/11- 11/13
• Provided excellent customer service to customers and co-workers.
• Handled Branch operations.
• Assisted the Branch manager in coaching and training new employees.
• Promoted Best Bank within the Sandy Springs area.
Sales Consultant, Rick Case Hyundai, Duluth, Ga.
05/11-10/11
• Customer Service
• Sold between 4-8 new and used cars a month.
• Promoted Rick Case Hyundai within the Duluth Ga. community.
Branch Manager/ Assistant Manager SunTrust Bank, Peachtree City, Lovejoy Ga. 12/08-02/11
• Providing a high standard of customer service, Branch was had an average customer service score of 90% for almost two and a half years.
• Promoted SunTrust Bank within Peachtree City and Hampton, Ga.
Branch Manager, Best Bank, Atlanta, Ga. 08/05-03/08
• The Caroline Street Branch Provided a high standard of Customer Service to customers and co-workers.
• Supervised and trained new employees. Promoted Best Bank within the Atlanta area. Promoted 7 Branch managers, 7 Assistant managers, and 6 personal bankers.
• Caroline Street Branch was the first Branch in Georgia to make a profit in the first six months of operation. Branch averaged 130 checking accounts for over two years.
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