Customer Service Manager

F ranco G. D’Orazio

*********@*****.***

904-***-****

Saint Augustine, FL32080

Summary of Skills & Capabilities

• •

Financial analysis Coaching & Development

• •

General HR Legal Compliance

• Negotiations

• Operations Management

• Sales & Marketing

• Customer Service

• Strategic/Capital Planning

• Medical Office Knowledge

• Multi-unit Management

• P&L Management

Employment H istory

The HART Group L LC – Chief F inancial Officer/ Co- founder

The HART Group was a company I founded to assist medical practices implement EMR and other

aspects of the Patient Protection Affordable Care Act. My duties as Chief Financial Officer were to

negotiate contracts with clients and vendors, manage all aspects of company financials. Additionally I

was an integral part of strategic planning. I created and implemented marketing and business plans to

p romote company growth.

D ’Orazio Business Group L td. – CEO & Founder

D’Orazio Business Group is a firm that I created to assist individuals in creating small businesses and,

to coach entrepreneurs seeking to enhance their businesses. I provided clients with due diligence

services, debt restructuring, marketing and sales planning, business strategizing and, startup

management.

A legria I nc. DBA: Sangria Rose Tapas Bar & N ight Club - Co-owner & General Manager

The Sangria Rose was a restaurant and night club that I created from the ground up. I developed the

menu, hired and t rained the staff, created and implemented company standards and procedures. I

worked with the local government agencies to obtain the proper licenses to operate businesses in the

city and the state.

Rodizio Restaurants I n te rnational – District Manager

M y duties at this position where to manage the process of opening restaurants in markets throughout

t he country and once operational, support the management team at that location. Areas of over sight

w here the build out, recruiting and training of managers, staffing restaurants and, ensure that

restaurants were operating profitably and efficiently.

Education

Colorado State University

• B.A –Marketing -1994-1997

• B.S. Economics – 1994 - 1997

Capella University

• MBA w/ emphasis in Healthcare Management- In progress

Additional Ce rtificates

• Colorado Real Estate License -2003

• Colorado Cosmetology License - 2010

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