Latashia Gorman

Customer Service

**** ******* ** *** *** - Indianapolis, IN 46227

acfw9o@r.postjobfree.com - 317-***-**** 317-***-****

I am seeking a position where I can utilize my excellent customer service skills and

strong organizational skills, communications skills, detail oriented, and excellent people skills. Customer

Focus, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, Interpersonal

Savvy, Problem Solving, Multi-tasking

WORK EXPERIENCE

Material Handler

Allegion - Indianapolis, IN - May 2014 to August 2014

Maintains all records, files, and documentation in accordance with company policies.Scans documents and

correctly files and indexes those documents within the appropriate data storage system. Used pack-scanning

system to print orders to be filled. Enters inventory into computer freight bills of lading, equipment packing

slips. Prepares UPS and other express carrier packages for shipment using computer and website procedures

or handwritten labeling process. Safely operate forklift, Pulled orders and loaded trucks to be distributed to

retail consumers.

Shipping Clerk

Americold - Indianapolis, IN - February 2013 to May 2014

Preformed clerical duties, Made inbound/outbound calls, Problem solving, Data entry, provides quality

customer service and assists with resolving customer concerns efficiently, locates overages, shortages and

damaged freight.Maintain accurate record of all received product. Processing and printing Inbound & Outbound

paperwork. Computer skills, proficient in MS Word and Excel (knowledge of AS/400)

Lead Security Officer

Securitex - May 2010 to February 2013

Conducted security patrols, both on foot and by vehicle, lobby receptionists. Coordinated scheduling and

shift coverage for 15 employees,Led safety meetings involving various contractors on site handled customer

service complaints and effectively found solutions to such complaints

Warehouse Back up lead Supervisor

Handleman Company - Indianapolis, IN - June 2007 to April 2010

My primary duty was a back up lead Supervisor making sure employees obtained daily production goals.

Monitored their attendance.Keep conveyors clear, Clean out machine when necessary after jams of products.

Document quality issues and mark loads accordingly. Inspect cartons .Assist production operations with day-

to-day floor activities Weigh & Test prototypes on different parts of the production line & Ensure that products

function properly and is compliant with regulations.

Youth Care Specialist

Family Support Center - Indianapolis, IN - November 2003 to May 2007

Responsible for direct supervision of youth care staff and the supervision of children ages birth up to 17 yrs.

My other Responsibilities also included developing and implementing daily schedules, activities, educational

programs, and responsiveness to program needs as well as the safety of the children in the Children's Shelter

program. Self motivated, outgoing, organized, and disciplined individual with experience and ability to respond

appropriately to the diversity of our client population..

Patient Service Assistant

Methodist Hospital - Indianapolis, IN - January 2000 to November 2003

Clean patients rooms during and after they have been discharged, Floor Care Tech Scrub, buff and refinish all

types of floors, Emptied and cleaned waste receptacles, Vacuumed rugs and carpeted areas, Polished all glass

furniture tops, Profound understanding of cleaning equipment and its operations, Exceptional understanding

of the safe use of chemicals and other cleaners.

EDUCATION

Associates in Computer/Information Technology Services

Ivy Tech - Indianapolis, IN

2012 to 2013

Diploma in General Studies

Thomas Carr Howe - Indianapolis, IN

1988 to 1992

SKILLS

Certified Walkie Operator

ADDITIONAL INFORMATION

Computer Skills: MS Word, Excel

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