Customer Service Sales

Lewis

LAMONT E. LEWIS

*** ******* **** *********, ******** 74501 660-***-****

**********@*******.***

SKILLS PROFILE

Team player/leader who works independently and as a team in a fast -paced

environment and successfully manages several leadership responsibilities.

Human Resources Manager with a demonstrated ability to develop positive human

relations and interpersonal skills in a diverse environment .

Excellent budgeting, organizing, writing, oral, and nonverbal communication skills.

Business Manager of facilities, programs, supplies, curriculums, selection,

programs, including training, organizing, and implementation for personnel .

Knowledgeable in developing and administrating contracting work environments,

negotiate services, present business proposals, analyzing data and problems for

solutions, and evaluating competitive contracting prices with project leadership.

PROFESSIONAL EXPERIENCE

Sales Department Manager, Lowes, McAlester, OK May 13 – Present

Ensure that employees demonstrate customer service while maintaining high

levels of productivity targets and performance goals.

Oversee sales of a high volume retail company by use of branding, training and

developing employees, use of supply and demand through inventory process, an d

providing affirmative interaction to promote the most beneficial operation.

Manage daily operations with front-end cashiers and customer service personnel,

back-end receiving and loading, along with sales floor representatives.

Answer incoming calls and route calls to appropriate personnel with the use of the

switchboard to assist with screening, forwarding calls, taking messages, set

appointments, and setting deliveries.

Mentor employees to perform blueprint duties assigned during mandatory training

weeks assigned from executive management.

Oversee new hires receive blueprint material that is relevant for new hire

documentation along with applying principles, methods, and advice from the

Human Resources department.

Greet all customers with use of professional, proper, and punctual approach to

ensure customer’s needs are met.

Achieve sales goals and margins set by corporate with the use of sales specialists

and customer service associates to work as a team in a fast paced environment.

Balance sales and expenses to assist with profitability and productivity to ensure

company is receiving proper generated hours.

Indentify sales opportunities with local businesses to ensure that we support the

community and ensure company brand.

Help employees achieve company’s goals, mission statement, and purpose by

developing short and long term plans to meet forecasted requirements, assist with

human capital losses through the performance Development Planning system .

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Take on responsibility of safety of employees, al ong with meeting customer

service, merchandising, security, sales margins, and predetermined sales.

Retain and motivate employees with the effective use of human resources and

creating a positive store environment.

Comply with company commitment to approachable service to both customers and

employees.

Manage and maintain business calendar for optimal employee and customer

service.

Coordinate and network with sub-contractors with installation of customer’s

product to ensure professionalism meets company guidelines.

Conduct physical counts of inventory for business and customer use, along with

maintaining proper inventory levels by purchasing, receiving, storing, identifying,

issuing and delivering variety of parts and tools, such as hand and portable power

tools, precision and special tools, and common hardware replacement parts.

Marketing Executive, Melaleuca, Warrensburg, MO Aug 11 – Present

Team up with the Wellness Company to enhance the lives of those we touch by

helping people reach their physical, financial, environmental, and personal goals.

Establish preferred customers to compete for market sharing and earn ongoing

residual income by loyalty of repeat monthly consumer direct marketing.

Assist marketing executives build contact lists to build a successful business by

expanding their comfort zones, position management of where people belong in

the organizational chart, classification support, volunteer, and build trust

relationships.

Set appointments for company by inviting customers to a Delivering Wellness

business overview and create an atmosphere of urgency, positivity, and

convenience.

Make presentations for customers and marketing executives by confirming

attendance, preparing presentation settings, set up video segments, and by

providing value and brand.

Hold follow-up meetings to ensure the understanding of the position classification

process, discuss compensation plans, provide technical support, schedule action

and business plans, practice business approach es for the various classification

references, and review policies and procedures of company guidelines.

Engage executives with the Fast Track to help participants set goals, action plans,

implement those plans, report results, and celebrate success.

Mentor team builders to duplicate leadership essentials so organization can

become professional, product centered, and positive.

Provide income statistics for executives that are working with the Pacesetter

Program and provide research and advisory options and opinions to show potential

earnings to the director leadership achievement with the use of automated tools.

Guide customers through the online enrollment center to enter all new customer’s

information, monitor the status of their enrollment, schedule follow-ups, and

review any faxes sent.

Assist with sales of multi -billion dollar earning company and expedite products

from a 750,000 square foot manufacturing plant.

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Athletic Director Assistant, Boys and Girls Club, McAlester, OK Nov 12 – May 13

Assisted with the leadership team to participate in programs, social development,

and outreach to reach children and the surrounding community.

Served as a team member to help with management if the office, work with

children in the education department, and develop children into athletes with the

athletic program to become a Subject Matter Expert liaison for the club .

Developed new policies and procedures with the Chief Professional Officer (CPO),

including teambuilding events, organizational and staff performance, make

vacancy announcements, assess membership fees, benchmarks, Key

Management, registration, space use, and evaluate adult/participant ratio.

Maintained a high level of confidentiality with CPO, to assure accuracy of

organization, due to the employee files and HR data of salaried and hourly

employees and initiate corrective action to comply with company standards.

Supervised hourly and salaried employee’s attendance by the use of a biometric

clock in program, which includes input and re trieval of data from the personnel

data system in the biometric program .

Responsible for assisting in planning, developing and implementing a wide variety

of athletic and recreational activities for youth including outdoor activities.

Planned and supervised a variety of sports clinics, tournaments, field trips and

related activities for more than 200 actual child and youth spaces .

Recruited participants, maintained fields, inventoried sporting equipment, and

scheduled and coordinated gym usage to promote at hletic program.

Worked effectively to create partnerships with outside agencies, schools and

colleges to expose members to skill -building, and graft educational and athletic

opportunities for parent observation and involvement.

Produced and maintained the rosters, schedules, brackets, and ordering of

indoor/outdoor equipment as needed for operation of sports leagues.

Assist the Athletic Director to establish and maintain Clubhouse program goals and

settings that insure the health and safety of members.

Ensure that site staff understand and effectively communicate standards of

program and that they ensure program areas are safe and sanitary.

Evaluate club programs on a continual basis and ensures programs/activities

respond to member needs, supervision, and address their cultural diversity.

Controlled clubhouse programs, including a meal service program for appropriate

aged group to provide a balanced meal and follow sanitary preparation and

storage of meals, and supervise activity expenditures with accounting coordinator.

Monitor work assigned to program adult volunteers and staff, providing ongoing

feedback and regular appraisal during all hours of program operations.

Identify and support training and development opportunities fo r assigned

volunteers and staff, including risk management procedures.

Oversee proper record keeping and reporting including activities and events

conducted breakdowns of daily participation figures, annual market plan, notable

achievements and any problems/issues to retain national accreditation.

Maintain contact as needed with external community groups, schools, member's

parents and other to assist in resolving problems.

Increase visibility of Club programs by posting of daily schedule, announcements

of upcoming events, and the distribution of timely information.

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Building Associate, PFBC Homes, Centerview, MO Dec 10 – Dec 11

Constructed hand- crafted log homes that are earth friendly and energy efficient,

traditional conventional homes, and timber stick homes.

Provided a quality and professional service using reliable products, communicate

progress with the use of personalized webpage, and assist ed clients with home

design, competitive building materials, and supportive services .

Assist business owner with presentation of building packages and gent charts to

express the loyalty to completion of work and professional work reliability.

Work with sub contractors in preparation stages of ground work to maintain

optimal usage of land and equipment, an d to maintain integrity of state laws and

regulations.

Analyze blueprints during each building phase to ensure project is compliant with

customer and to provide real-time project completion with use of builder website.

Negotiate prices of material with l ocal building supply companies and log home

manufactures.

Erect buildings with the use of heavy equipment, specialty log tools, log jigs,

pneumatic equipment, and professional commercial leveling equipment.

Complete building project with guarantees and warranties on entire project with

ensuring customer has complete satisfaction and promote referral business.

Store Associate, Sharpe Auto Sales, Warrensburg, MO Sept 09 - Sept 10

Present community with vehicles that are immaculate according to business

standards for either retail sale or leasing.

Build relationship with customers to make purchasing atmosphere a pressure-free

shopping experience with knowledge of sources of supply, and costs involved with

automobile industry.

Provide options for customers with any previous credit dilemmas the opportunity

to purchase a vehicle with the use of in -store credit.

Work with local Department of Motor Vehicle (DMV) to ensure vehicles are tagged

and taxed based upon the value of the vehicle, and help customer have instant

legal transportation.

Follow procedures of Rent to Own (RTO) guidelines to provide a profit for business

and to maintain inventory for customers to be reliable.

Manage auto accounts of customers by following-up on current insurance,

payments, tracking devices, and job history.

Facilitated automobiles for RTO used dealership, repair center, automobile auction,

and dealership trading.

Collected finances of late customers with the use of automobile repossession and

reactivation of status of current legal driving of company vehicle.

Answer incoming calls and relay to correct personnel, record messages, and

provide adequate information to comply with customer and business

confidentiality.

Contact appropriate repair person to fix any warranty issues along with repairing

any non-warranty automotive concerns.

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Order supplies for cleaning automobiles, office equipment, contract

documentation, and Check incoming stock shipments for shipping contents and

verifying names and identification numbers with receiving reports.

Perform credit card transactions manually either in store or over the phone for

customer convenience, and close end of day closing procedures for business profit

and loss statements.

Store Manager, Family Video Movie Company, Warrensburg, MO Jan 08- Sept 09

Assist with recruiting qualified personnel and administer company policies and

procedures for professional work.

Supervise employee relationships to be fair, firm, and consistent, maintain

business confidentiality, and delegate decisions for new approaches of the

business.

Accountable for store budget, payroll, business and industry practices, and

orientation of new hires for procedures and benefits to comply with state and

federal regulations and ensure no misappropriation of funds occur.

Maintain operations of the store on a daily basis, including issuing and processing

returned items.

Work with District Manager to help train and evaluate customer service

representatives, assistant store managers, and managers in training.

Responsible for morale of employees by providing an atmosphere of positive

attitudes, work ethic, and respect.

Increase store profit with increasing generated hours created by increase in

customer volume and average purchase of merchandise.

Coordinate staff availability to business needs through company generator to

ensure efficient employees are on work schedule during business peak hours.

Build confidence in employees on company polices and daily operations to pro mote

optimal and efficient work to understand company philosophies to meet annual

budget and 5-year plan.

Business Owner, Affordable Lawn Services, Warrensburg, MO March 07 – March 09

Equipped with business knowledge for customers to supply research ed and

advertised lawn and landscaping services for quality customer care with the use of

evaluating and negotiating bids.

Managed and administered skills for employees to provide presentations for formal

advertising, and following legislative methods an d regulations of landscaping

contracts.

Supported employees by communication of business direction and expectations,

motivation, and express where improvement can be made.

Responsible for hiring new employees, training them on equipment and

presentation, and directing or delegating work to abide by the 9 merit system

principles on a military installation .

Provided upkeep on residential and commercial properties with the use of power

equipment and hand tools.

Maintained established lawns with fertilizers, mulch, pesticides, pruning, irrigation

systems, aerating, weeding, thatching, and trimming.

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Create landscaping designs with sub contractors, quarries, green houses,

nurseries, sod/turf farms, and architects.

Plant seeds, trees, ground cover, bulbs, grass, shrubs, and use mulch, rocks,

retaining walls to provide water retention basins for growth.

Repair and maintain operating mechanical equipment by servicing, calibrating,

repairing, adjusting, testing machines and moving parts, to ensu re high

performance of machines, tools, and equipment.

Coordinate employees for projects, daily lawn manicures, excavation, tree

trimming, removal of snow, reviving lawns, and repairs for delay in weather.

Coincided with military installation to maintain new housing developm ents lawns

by lawn trimming, edging, removal of weeds, and removal of lawn clippings.

Project Manager, Integrity Interiors Inc., Warrensburg, MO March 05 – Sep 07

Responsible for procurement of supplies, construction, and services for new home

construction on a military installation with use of OPM’s, general policies, and

instructions of general scheduling by the use of a business plan.

Review and evaluate contractor prices for future use of termination or close out of

contracts.

Provided advisory services for the company to find efficient sub contractors,

purchasing sources for installation materials, special programs designed for profit

and margin, options of satellite work locations, retention of employees by the use

of incentives, and submit requisitions for required tooling, special durable,

expendable and non-expendable items for production operations.

Required to communicate with sub contractors and military personnel to provide a

service for new and remolded construction.

Material handler for sub contractor installers of flooring goods for military

commercial and residential installation, along with the serving public residential

and commercial installations.

Liaison for company to meet with military installation executive contractor to

discuss progress of installers and future expectations.

Assist installers if scope of project begins to diminish and to preserve contract with

military installation of $1.2 million project.

Analyze installation of products, delegate any warranty repairs due to product

flaws, and verify the warranty work with vendor of product.

Manage payroll for sub contractors which may include bonuses due to expedited

completion of installation of product.

Provide background checks for any sub contractor that was to pe rform any

installing on military facility.

EDUCATION

B.S. Management/Human Resources, Park University, Parksville, MO May 2007

Cumulative GPA 3.85/4.0

A.A. of General Education, State Fair Community College, Sedalia, MO May 2001

Auto Body Repair, Vocational Technical School, Warrensburg, MO May 1998

General Studies, Knob Noster Senior High School, Knob Noster, MO May 1998

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