Customer Service Manager

KARYN G. DIPIETRO

*** *********** **. ***********, ** 24590

Phone: 434-***-****

Mobile: 434-***-****

Email: **********@*****.***

QUALIFICATIONS:

Business Management

Consulting & Problem Solving Strategic

Planning/Forecasting Finance & Marketing

Operations Streamlining & Management Policy & Procedure Development

Compliance and Security

Productivity & Performance Management

Staff Motivation & Supervision Team

Building/Leadership Management Training

HR Appraisals & Staff Evaluations Cross Training & Cross

Selling Community Outreach & PR

EMPLOYMENT: VIRGINIA NATIONAL BANK Charlottesville, VA

Office Manager, Loan Officer 2013-2014

. Support Managing Director of Retail Banking in all

aspects of operations.

. Commercial and Consumer Loan origination,

underwriting and closing.

. Responsible for overall direction and coordination of

subordinate management and non-

supervisory employees, including

interviewing, hiring, coaching and performance reviews.

. Leads, guides and oversees the efficient operation of the office by

coaching employees to deliver

quality customer service to meet banking needs of

individuals and business community.

. Actively maintains and develops long term business & personal banking

relationships with

existing and prospective customers through delivery of

deposit accounts, loan products and

banking products and services.

. Provides excellent strategies and solutions relating to financial

decisions for personal and

business relationships to include Private Banking, Treasury

Management and Trust Services.

. Maximizes financial performance and productivity to ensure increasing

profitability.

. Active participation in civic, government, professional, business and

community affairs in effort

to solicit and develop new retail and business clients.

. Medallion Signature Guarantee Officer, Notary Public.

PIONEER BANK

Charlottesville, VA

Commercial Banking Center Branch

Manager 2008-2013

. Support Senior Lender in management of $35MM commercial

loan portfolio.

. Lead, guide and oversee all operations of bank office

including recruiting,interviewing, hiring training,

coaching and evaluation of bank staff.

. Commercial loan documentation and administration.

. Acquire and analyze supporting documentation for loans

such as: Credit Reports, Appraisals, Surveys,

Inspections, Tax Returns and Income Statements.

. Interact with Attorneys, Guarantors, Insurance

Companies, Loan Committee to expedite loan process.

. Performs Credit Review, Cash Flow Analysis, Tax-Run

Global Analysis, Construction Draws.

. Underwriting Consumer Loans and Commercial Loans Up To

$500,000.

. Develops new relationships with commercial and consumer

customers as well as maintains current business and

personal relationships.

. Budget Management.

. Collections management.

. Represents financial institution at professional and

business functions in the community.

. Medallion Signature Guarantee Officer, Notary Public.

`

ATLANTIC COAST K-9

Charlottesville, VA.

Co-owner/Operations Manager

2005-2010

. Accounts payable/Receivable.

. Marketing and Sales throughout the region.

. Project Management.

. Financial Management-Annual budgeting.

. Business Tax preparation.

. Web site design and current updates.

. Billing/Collections

. Business development

SIS / FAMILY BANK/BANKNORTH

Fitchburg, MA

AVP/Regional Banking Center Coordinator

1998-2005

. Directed 20 branches throughout central Massachusetts

with 265 employees.

. Commercial Lending---Retail Banking---Administration---

Business Development

. Coached managers and staff within each branch to raise

standards of excellence.

. Served as manager or consultant to problematic branches

on policies, procedures, audit

infractions, operations, documentation, staffing, and

employee issues.

. Trained staff on: effective customer service, policies

and procedures, attitude, cross-selling,

productivity management, sales, presentation and cash

audit skills.

. Supervised and managed float teller staff of 25 employees

and filled in for absent managers.

. Elected to be a member of the Region III Audit Team and

served as a Notary Public.

. Robbery Division Team Member.

. Trained staff and implemented computer systems for newly

acquired banks throughout New England.

FIDELITY CO-OPERATIVE BANK

Fitchburg, MA

Retail Banking Center

Manager

1993-1998

. Managed branch operations and trained, motivated and

supervised staff of 26 employees.

. Developed systems and procedures that increased the

efficiency of operations.

. Audit Committee-Loss Prevention-Robbery Task

Force/Trainer.

. Loans-Customer Service-Collections-Mortgages.

I.C. FEDERAL CREDIT UNION

Fitchburg, MA

Operations Supervisor, Head Teller

1987-1993

. Managed operations, supervised staff of 13 and assisted

problem banks to resolve

problems.

. Served as Acting Branch Manager for 3 months and as an

active decision maker on

the Management, Policy and Procedure, Operations and

Community Service Committees.

EDUCATION:

Fitchburg State University, Fitchburg, MA

. Business Administration Program - Computer Applications,

Accounting, Management, Finance and Economics.

Virginia Bankers Association, Richmond,

VA

. Consumer & Commercial Lending

Specialized Training

. Telemarketing; Effective Customer Service;

Business Management; Government Rulings

and Regulations; Security Management;

Discipline and Discharge; Sexual Harassment;

HR Appraisals; International Banking

Technologies; Microsoft Word, Excel and Windows.

Contact this candidate