Customer Service Project Manager

Adil IGUIDER

Lot. Assafa Imm. ** N. *

Zoubir, Casablanca, Maroc

T l. : (+212) 066*******

****.*******@*****.***

WORK EXPERIENCE

From July 07 IT Project Manager at Maroc Telecom (Rabat).

- Responsible of implementing commercial offers: Customer

care, billing and rating aspects.

- Coordinate with other directors to ensure an effective work

environment (Procedures, Workflow, etc.): Marketing / Sales

Department / Customer Service Department / Network Department/

Commercial Offer Sections...etc

- Feasibility studies, Impact studies, 'Requirement Specification

Documents' submission.

- Technical Support development:

- Developing batches based on JAVA allowing communicating

to the CMS Server.

- Treating data inconsistencies between subsystems (BSCS,

Netonomy and WIMTECH (provisioning system)).

- Specification, design and development of C/C++, JAVA

interfaces

- Real time incident's treating (PLSQL)

- Configuring offers on BSCS and Netonomy system.

Technologies and environment:

- Netonomy, BSCS7.0, Oracle10g, PLSQL, Unix

- C/C++, Pro*C, Java, J2EE (JSP, Servlets, Hibernate,

Struts)

- Quality Center, Quick Test professional

- Serena Dimensions

Certifications:

- Java SE 6 Programmer Certified Professional (100%)

- Java EE 5 Web Component Developer Certified Professional

(94%)

June 04 - June 07 Software Engineer at STMicroelectronics (Rabat).

TV Digital Division (26 months): Firmware HDMI responsible

Mission 1: HDMI (High-Definition Multimedia

Interface) Firmware specification:

- State machine, different Firmware modules,

interruptions and interactions with the hardware.

Mission 2: Firmware development in C (STM7 microcontroller) of

different blocks of

HDMI:

- HDCP (High-bandwidth Digital Content Protection), for

data encryption and

decryption.

- DIP (Data Island Processor), responsible of audio data

processing.

- DDC (Display Data Channel), bidirectional data

transmission interface.

- CEC (Consumer Electronics Control), unidirectional data

transmission interface.

Mission 3: Improvement of a mechanism of reassuring of the HDCP keys:

- Improvement and implementation of cryptographic

algorithms based on the RSA and the calculation of the

CRC.

- Implementation of a DMA in hardware for the direct

access to the RAM.

- RAM mapping, muti-process access management.

Mission 4: HDMI certification:

- Unitary tests and integration tests under FPGA,

- Specification and realization of the tests of

accordance.

Mission 5: Specification and realization of an API in C of the

driver of the block HDMI to

basis of the microprocessor ST40 (32 bits).

Application Processor Division (10 months):

validation engineer

- Elaboration of reference models in C++ of some

video codecs H264, H263, VC1, MPEG, GPEG, and DIVX.

March - Sept 2003 Training period at Commedia (Lannion - France).

Realization of an interactive cartographic application:

Langages : JAVA, PL/SQL.

Standards : J2EE (JDBC, JSP/SERVLETS)

SGBD : PostgreSQL.

Feb. - Aug. 2002 Training period at PSA Peugeot-Citro n (V lizy - France).

Study of techniques of optimization of measures of vibrations:

- Study of existing systems: an acquisition system LMS and a

system holographic.

- Conception and development of a graphic application under

MATLAB, allowing the coupling between the two systems of

measure of vibrations LMS and the system holographic.

- Optimization of the measures (C

March - Aug. 2001 Training period at VSL / BOUYGUES CONSTRUCTION (Bern

- Switzerland).

Development of a new product for external pre-constrained (pre-

constrained cable)

- Realization of the plans of work under AUTOCAD,

- Conception and realization test bench,

- Validation calculations with finite elements under ANSYS.

EDUCATION

2002 - 2003 Master of Science in information system from the Institut de

Formation Sup rieur en Informatique et Communication de Rennes

(IFSIC) .

1998 - 2002 Engineering Dipl ma in Microtechniques from cole Nationale

Sup rieure de M canique et des Microtechniques de Besan on

(ENSMM) .

2001 - 2002 Master of Science in Microsystems from the cole Nationale

Sup rieure de M canique et des Microtechniques de Besan on

(ENSMM) .

1996 - 1998 2 years scientific courses to prepare entry examination to

French Engineering Schools, Lyc e Mohamed 5, Casablanca.

1996. High School leaving certificate in Maths and Physics, with

honors, lyc e Ibn-haitam, Casablanca.

LANGUAGES

French/Arabic Bilingual.

English Working knowledge.

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Senior Software Engineer

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