Customer Service Sales

Justine Richmond

***** *********** **** *** ***, Charlotte, N C 28278 C: 732-***-**** **************@*****.***

Summary

I have spent a majority of my career working in customer service related fields. I strive to maintain customer/client

satisfaction while creating an efficient and harmonious work environment. I have excellent one on one and telephone

communication skills as well as being proficient in Microsoft word, excel, power point and outlook.

Education

Health Services Administration A.A: Liberal Arts

Drexel University Brookdale Community College, Lincroft, NJ

Degree anticipated May 2015

B.A: English Literature Elementary Education

New Jersey City University, Jersey City, NJ Catawba College, Salisbury, NC

Highlights

• •

Schedule Management Problem resolution

• •

Self-starter Microsoft Office suite

• •

Staff motivation Deadline-oriented

Accomplishments

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

environment.

Research

• Investigate and analyzed client complaints to identify and resolve issues.

Customer Service

• Handle customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Administration

• Perform administrative tasks such as developing spreadsheets and reports, filing and photocopying

collateral, and scanning documents for inter-departmental use.

Experience

Outpatient Registrar 01/2014 - Current

Carolinas Health Care System Charlotte, NC

Summary

Interview incoming patients in a non-hospital setting to obtain and enter necessary personal, financial, insurance,

and/or other medical information necessary for claims processing

Primary Responsibilities

• Responsible for the efficient and orderly registration of patients and ensure that patient information is

accurately recorded; explain policies, patient financial responsibilities and patient's bill of rights

• Responsible for the verification and authorization of insurance benefits on all patient accounts through

electronic verification system or through contact with third party payers

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Justine Richmond

13215 Steelecroft Pkwy Apt 306, Charlotte, N C 28278 C: 732-***-**** **************@*****.***

• Respond to emergencies following departmental processes

• Assists in meeting department goals and arrival accuracy

Front Desk Associate 01/2013 to

08/2014

Fitness Connection Charlotte, NC

Summary

Provide friendly and efficient service, and responding to customer inquiries;

Primary Responsibilities

• Demonstrate initiative by assisting the development of new policies and procedures

• Build customer relationships by providing excellent customer service to members

• Financial reporting, cash handling, contract reconciliations and selling supplements

• Prepare team member schedules

Customer Service Supervisor 05/2010 to 01/2013

Whole Foods Market Middletown, NJ

Summary

Provide friendly and efficient customer service. Cash handling responsibilities that include till reconciliations,

managing the cash bags, pick-ups and loans

Primary Responsibilities

• Financial tracking and ordering including weekend and holiday hourly sales reports, tracking the supplies

budget and ordering

• Adjudicate customer and team member complaints/issues

• Work with leadership to maintain a harmonious work environment

• Participate in corporate Community service events

Child Development Center Assistant, Acting Lead Teacher 07/2004 to 08/2010

Children’s Learning Center at Brookdale Community College Lincroft, NJ

Summary

Create developmentally appropriate and stimulating games/activities for the children; engage in conversations with

the children to help them better develop their speech. Maintain professional level of knowledge in the early

childhood field

Primary Responsibilities

• Help the children identify shapes, colors, letters and numbers, sitting up, tummy time, crawling, standing,

walking, forming words and trying to identify objects

• Use music time as a way for the children to be stimulated through the beats and tempos and Involve

children in all projects and artwork in the room

• Maintain confidentiality of information concerning staff, parents, and children

• Respond to emergency situations in accordance with the centers policies and procedures

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