Customer Service Sales
Resume:
MARIA NINA N. BUMANGLAG
**F, Tower *, Escalades, 20th Avenue, Cubao, Quezon City
*************@*****.***
EMPLOYMENT HISTORY
Pascual Total Health, Inc. May 2013 to present
HR, Admin and Logistics Manager
Manages the HR, Admin and Logistics Requirements of the Company
a. Human Resources
• Prepares payroll database (e.g. Overtime/undertime/leave availment/s) for processing
together with the Authorization for Payroll Form
• Updates employee database (e.g. New hires/resigned employees/adjustments/change in
status, etc.).
• Processes requirement for additional manpower – from recruitment to hiring.
• Provides counseling and guidance to employees with concerns related to their work
performance
• Prepared the Employee Handbook for the Company
• Create and suggest employee benefit programs
b. Administration
• Office Management
Manage the day to day needs of the office, including supplies, maintenance of the
cleanliness of the working space, maintenance of office equipments including the air
conditioning units, office equipment, safety and security of the employees and
Company property.
• Vendor Management
Ordering of needed materials/supplies/services,
Receipt and payment for products and services, negotiation for quality products and
services accompanied by reasonable rate/cost.
Preparation of Purchase Request/Purchase Order and Goods Receipt Forms.
• Accounting
Oversee Accounts Payables and Account Receivables and prepares the necessary
management reports.
Assist the Bookkeeper and the Credit and Collection with their tasks by providing
guidance on how to perform their responsibilities with ease.
Oversee the day to day expenses covered by the Petty Cash Fund.
c. Logistics
• Prepares the payment for importation, coordination with the warehouse, importation
representatives of the 3rd Party Logistics partner for receipt of goods from foreign
suppliers.
• Coordination with the bank for payment of duties and taxes, Letter of Credit
amendment (if any)
• Coordination with the 3rd Party Logistics for receipt of goods from local and foreign
suppliers, local distribution to customers, inventory monitoring and control, payment
of for services rendered.
• Serve the needs of the sales team for product request that will be used for
selling/events/samples
• Serves the requirements of the company during company events/special
gatherings/product launching
Island Logic March 2009 to November 2010
Administration & Facilities Head
Key Projects & Achievements
1. Project management – transfer to the new office location within the year, twice.
a. Searched for possible office locations within the Central Business District of Makati
City, based on the requirement of the Company given.
b. Prepared the office layout using excel worksheet together with a complete
comparative analysis (cost, location, and general assessment of the new space
available)
c. Met and negotiated with different contractors, re: cost of renovation, final design,
materials to be used, timetable to complete the renovation, air conditioning and
power requirement, back up power supply, and payment method.
d. Closely monitored the renovation of the new office space and coordinated with
affiliated suppliers regarding the transfer of equipment, voice and data line, the
actual transfer of furniture and equipment.
2. Spearheaded the enhancement of the Company Handbook.
3. Developed procurement guidelines for the use of the employees and affiliated vendors.
4. Served the needs of the employees – office orderliness and cleanliness, availability of
supplies – consumable and equipment, availability of messengers and utility personnel,
office security and safety in coordination with the IT and HR Departments.
Mega Publishing Group January 2008 to Dec 2008
Administration Manager/Logistics Manager
Key Projects & Achievements
1. Developed procedures on the proper way of monitoring the movement of products from
the warehouse to the dealer and distributor outlets.
2. Established partnership with service providers (freight forwarder, courier) who can
distribute the magazines to provincial dealers at minimal cost.
3. Trained the personnel on the following:
4. Customer Service (e.g. How to handle difficult customers)
5. Inventory Monitoring & Control
6. Product Return Monitoring
7. Prepared the Policies and Procedures for Logistics Department
8. Developed guidelines to properly service the needs of the customers – all aspects of the
Administration Department.
9. Provided customer service training, especially to the drivers and messengers.
10. Trained the procurement person on how to negotiate with the suppliers for better product
quality at reasonable price.
11. Prepared the Policies and Procedures for Administration Department
Rustan’s Commercial Corporation
Group Administrative Manager March 2003 to Nov. 2004
Key Projects and Achievements
3 Headed the space planning, utilization project covering all the branches of the Company
and made recommendations on how to improve profitability per division, department, &
brand.
4 Trained the Store Branch Managers on how to effectively use the inventory system re:
space planning, management of product overstock/out of stock positions.
5 Trained the Merchandise Management Trainees about Sales Monitoring, Forecasting,
Ordering, & Achievement of Monthly Quota versus actual sales.
Pacific Internet Philippines
Associate Manager for Consumer Sales Feb 2000 to Dec 2002
Key Projects and Achievements
5 Acted as the Officer In Charge for the whole Consumer Sales and Marketing Division in
the 4 month absence of the Division Head, Manila Dealer Sales Head, and Metro Manila
Shops Head.
6 Conceptualized and implemented a new sales and distribution channel called
Independent Distributor Program identifying individual resellers as Pacific Internet Card
Distributors.
7 Tapped new distributor partners in Metro Manila and in the provinces whose orders were
5,000 prepaid cards and up monthly.
8 Established partnership with 7 Eleven and Shoe Mart for the distribution and sales of
prepaid cards nationwide.
9 Assisted the branches in saturating the market for prepaid sales with distribution in almost
all municipalities in different areas in Luzon and Cebu.
10 Developed programs that addressed the need of the postpaid internet users.
11 Established partnership with different establishments as a Retention Program for
Postpaid and Prepaid consumers.
12 Consolidated an Operations Manual for the use of the stores nationwide
Amway Philippines, L.L.C.
Promoted to: Logistics Manager Nov 1998 to December 1999
Key Projects and Achievements
1. Contributed to the cost cutting campaign by the Company by reducing freight
forwarding charges via lower renewal rate negotiated with the forwarding companies.
2. Implemented a systematic method of dispatching and delivery of products nationwide.
3. Developed the process of monitoring stocks covering all distribution centers, including
the central warehouse.
4. Conducted training not only for warehouse personnel, but also for branch personnel
(Customer Service, Cashiering, Warehousing).
5. Coordinated with Warehouse Managers in other affiliated countries for availability of
stocks that are fast moving in Manila but slow moving in their respective territories.
6. Assisted the warehouse personnel in different branches nationwide in making sure that
products are always available in their locations and there are no discrepancies in their
inventory.
7. Visited the new branches in the Visayas and Mindanao to conduct training for new
branch personnel specifically those assigned in the warehouse and product delivery.
8. Coordinated with the licensed broker regarding release of products from the Customs
Bureau to the warehouse.
9. Met regularly with the Branch Manager re: product availability.
ADC Manager for North Luzon Feb 1997 to November 1998
Key Projects and Achievements
2 Trained new branch personnel deployed in new branches within Metro Manila and in the
provinces.
3 Coordinated with North Luzon Franchises in conducting market studies in their respective
provinces.
4 Trained new distributors – Training the Trainor approach
5 Empowered and trained existing branch personnel to immerse themselves in new tasks.
UBX Corporation – Office Furniture System
Group Sales Manager December 1995 to November 1996
Insular Life Assurance Company, Ltd.
Corporate Marketing Account Executive October 1991 to Nov 1995
SUMMARY OF QUALIFICATIONS
5 Results focused
6 An effective leader with proven ability to turn around the Company’s profitability
7 Team based management style
8 Excellent interpersonal/communication skills
9 Computer literate
STRENGHT IN THE FOLLOWING AREAS
5 People Management
6 Customer Services & Training
7 Project Management
8 Procurement/Purchasing
9 Space Planning
10 Supplier Relations
11 Market Analysis
12 Branch Expansion/Facility Renovation
13 Logistics
14 Administration and Procurement
EDUCATION
La Concordia College, Manila, Philippines
Masteral of Arts in Nursing, Major in Psychiatry
Nov 1992 to May 1994 – unfinished
La Concordia College
Bachelor of Science in Nursing, 1990
National Board Passer, June 1991
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