Customer Service Representative

RESUME

Vivian C. Maclid

E-mail: ******.******@*****.***

City Address: 70 Dansalan Street San Roque Mandaluyong City

Tels: 092*-***-**** /092********

Summary of Qualification

Patient and with service-willingness attitude.

Willingness to learn new schemes by training.

A team player and coordinate well.

With basic computer application; internet, MS Office.

WORK EXPERIENCE

Teleperformance Phils.(AT&T Account)

November 5,2013 to June 30, 2014

2/F North Parking Building, SM Mall of Asia, Pasay City

Customer Service Representative

Provide accurate information about AT&T mobile plans and upgrade programs

through live chat.

Educate the customer about new mobile plans and programs that will help

them get the best mobile offers.

Acknowledging customers issue with emphaty and responsible in providing

long term resolution.

Able to resolve customer issues at the first contact.

Walk the customer through online to ensure the most outstanding digital

experience.

Properly escalate customers issues to right department, chat transfer and

redirection of customer's concern for further assistance.

Citibank Savings Inc. (Accredited Service Provider/Cashline Marketing)

July 2009 up to September 2013

6/F Citibank Square Building Eastwood Libis Quezon City

Unit Manager

Officer in Charge.

Monitor accounts and TSR efficiency.

Responsible for house rules implementation and compliance issues

Pre-screen and train TSR for outbound calls functions

Initiates Walk in applicants for loans and coordinate with the assign

Channel Manager

Transmit application to branch to process.

Coordinates with outsourcing agents.

Review salvageable accounts for recon and follow up.

Make outbound calls.

BRL Foods Inc.

February 2009 to June 2009

33 Felipe Pike Street Bagong Ilog Pasig City

Business Development Officer

Responsible for new sites acquisition, undertake presentations and prepare

lease proposals.

Review contracts/ lease offers to check the lease conditions and

construction guidelines.

Monitor rentals, coordinate with suppliers for materials completion, and

secure business permits.

Coordinate with the Operation team for store lay out and design for proper

turn over.

Biodata

. Provincial Address

a) No. 08 Vicinal St., Tuyo West, Balanga City

b) 140C Zone-2 National Road, Sto. Ni o,

Paombong Bulacan

. Gender : Female

. Nationality : Filipino

. Civil Status : Single

. Birth date : October 01, 1980

. Birthplace : Pilar, Bataan

. Height : 5'2" (157cm.)

. Weight : 128 lbs. (53 kg.)

. Health : Excellent

. Languages

Written and

Spoken : English and Pilipino

Contact this candidate