Visual merchandiser
Resume:
TAMI M. COVERT
*** ****** **** ********* ****, GA 30269 ************@*****.***
VISUAL MERCHANDISER/PRESENTATION DESIGNER
Hard working individual whose main focus is on identifying and matching customer demographics with product features. Proven track record of doing whatever it takes to get the job done. Drives high standards in her own projects, as well as with others. Exhibits excellent communication skills with an enthusiast attitude; establishing an excellent rapport with customers, managers and peers alike.
Vocalocity Atlanta, GA 2012 - 2013
Orders Entry Specialist
* Processed and ensured accuracy of 100+ new and existing account orders per week.
* Communicated across departments to fulfill orders in a timely and efficient manner.
* Reached out to third-party vendors to trouble-shoot account features.
* Solved orders, shipping, and directory listing issues on each and every customer's behalf.
* Was up to date with new product information and system updates to assist in employee development and training within my department.
* Performed administrative duties as needed.
The New Well, Peachtree City, GA 2011 – 2012 Certified Wellness Consultant
Work with clients on a daily basis helping them stay on track with their program and motivating them to be consistent with their new lifestyle behaviors so they reach their weight loss goal and keep the weight off for a lifetime.
* Performed customer care calls to all clients
* Actively promoted new referrals with existing clients throughout the program
* Maintained a minimum close rate of 70% with all potential new clients
* Maintained an inquiry call-to-appointment ration of 80%
* Performed all opening and closing tasks (operating the register, weekly summary reports, nightly deposits, and new hire training
CVS Pharmacy, Fairburn, GA
GSM 2010 - 2011
• Responsible for overall store management, supervision, and policy implementation
• Performed all sales and inventory management
* Staffed and properly trained all front store employees per CVS company policies and procedures.
* Operated a cash register - including: cash, check and charge transactions, bagged merchandise while being able to quickly stop and react to any in-store system failure emergencies
* Executed and documented all cash/check pulls, deposits, returned check payments, check acceptances, refunds, voids, discounts, cashier verifications, rainchecks, signing crew members on/off terminals for each daily shift change.
* Delivered deposits to and secured change from the bank and balanced the imprest fund.
* Opened/closed store on time daily to insure every CVS customer was taken care of.
* Executed the daily cash report (DCR)
* Assisted customers with their questions, problems and complaints
* Greeted customers using the eye’s, hi’s and help at all times
* Handled all customer relation issues (accidents) in accordance with company policy and promoted a positive shopping experience for all CVS customers
* Maintained customer/patient confidentiality
* Priced merchandise
* Stocked shelves
* Executed the display, sign and inventory of weekly, major promotional, and seasonal merchandise
* Reset departments following POGs, adapting them to my particular store if necessary.
CVS Pharmacy, Atlanta, GA 2004 - 2009
District Category Specialist
* Trained and coached store managers within district on company policies and procedures. Trained photo lab & front store employees on photo safety and processing procedures, in addition to company customer service procedures.
* Served as company consultant with special regard to store layout/design, customer demographics, optimum product mix for target customer, and created store specific visual displays and planograms, increasing sales within designated departments.
* Designed and delivered sales building programs; included training to maximize sales growth. Sales grew by 47% during this time.
* Increased district profits by utilizing effective sales tactics and procedures, while decreasing district loss by creating new measures to decrease internal shrink.
* Seized opportunity to standardize security check process and product labeling procedures reducing inventory shrinkage by at least 50% in 20 stores.
* Managed customer complaint process, including complaint recovery, resolving 100% at store level.
* Assist customers with product selection through product demonstrations.
* Selected to serve on corporate Diversity Team, providing guidance to store managers regarding value of diversity to business
* Completed monthly district/field audits including outdate audit, pricing audit, execution checklist, hazardous waste, safety walk and proper Confidential Trash disposal.
* Collected and presented data to the Regional Category Specialist to identify any and all violations found in critical categories. Brainstormed with GM, DM, and RCS to develop individual store action plans to improve results swiftly for the betterment of the stores growth.
* Coordinated “Back-to-School” community service program as CVS representative providing free child identification kits; recognized by community media for outreach. Also, participated in “Strong Legs Race” to raise funds to support disabled, collecting over $300 each year.
Education
BFA, Fashion Design & BA, Business Marketing American Intercontinental University, Atlanta, GA
3.67 GPA Magna Cum Laude
Recognized for design and construction of a 12-piece woman’s apparel collection, showcased in School of Design's Senior Fashion Show!
Related Studies
(Windows & MAC): Advanced use of Microsoft Excel, Word & PowerPoint Proficient in Adobe PhotoShop, Illustrator, Reader and Acrobat, Exceedingly well verse with all major Internet Web Browsers as well as Email Providers. Savvy with all current OS software for both Windows & Apple devices.
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