Customer Service Manager
Resume:
Objective
To obtain a position where I can maximize my multilayer of
PRIYA ANEJA
management skills, quality assurance, program development, training
experience, customer service, and a successful track record in the Blood
Cell:+91-078********, Banking care environment.
Professional Experiences: 3+Years
Work as a Adm Manager Cum Admission Counselor in
E-mail:
Shri Ram Group of Colleges, Muzaffarnagar from
***********@*****.***
29/09/2010 to 30/11/2012.
Work as a Admission Counselor in Biet College, Meerut
Assets: from 10/04/2013 to 12/09/2013.
Dynamic and effective team
member
Work as Adm Manager in India Homes, Delhi (DWARKA)
Effective Communication and
From 20/03/2014 from Till.
analytical skills
Key Skills
Highly motivated for creative
Job Experienced:
and innovative work. Handling entire line of task involved in services for smooth and
complaint free operation as well as ensuring compliance with
requirements.
Hobbies: Keep record of files documentation.
Played a key role in monitoring and supervising day to day in bound
Listening Music.
and out bound client’s calls.
Watching Movies. Effectively managed cash receipts, deposits & updating in the system
as well as oversaw day to day physical cash collection with system
record.
Areas of Strength: Formulated MIS like excess amount refund and customer queries MIS.
Active role in keeping records of customer queries and refunds.
Ability to influence people Preparation and yearly salary of staff.
Interfacing with clients for understanding their requirement and
Good Manager
suggested the most viable solutions.
Initiative
Creativity
Professional Qualification
BACHALOR IN COMMERCE (B.COM)
S.D.College of Commerce, Muzaffarnagar (U.P) Affiliated to
C.C.S University, Meerut.
Address: MASTER IN COMMERCE (M.COM)
S.D College of Commerce, Muzaffarnagar (U.P), Affiliated
A 61,palam Extn,Sector
to C.C.SUniversity, Meerut.
7,Dwarka,New Delhi
MASTER IN BUSINESS ADMINISTRATION (MBA)
Educational Qualification
10+2[Commerce]
C.B.S.E. Board
10th [Science]
C.B.S.E. Board
CURRICULUM-VITAE
JOB RESPOSIBILITY:
SHRI RAM GROUP OF COLLEGES: This College is leading with many professional courses. There my work
profile is:
H a ndling of a l l admission documentation records.
H a ndling of Accounts work i.e. Student fees slip, cash receiving, cash deposits
H a ndling stock depa rtment i.e. gifting items, new fi les comes in a stock, colleges
t rophies and many things else.
H a ndling of Equipment and facil ity qual if ication activities.
Record to be ma intaining of a l l inbound and outbound calls.
All the queries rel ated to admission a re answers or in any other case transfer to senior
m anager.
Establ ish and implement depa rtmenta l policies, goals, objectives and procedures.
Coordination between H R and Admin depa rtments for preparat ion of sala ry of
employees.
All Cash records of student depository a re ma intain in two copies i.e. Soft & H a rd
Copy.
BANSAL INSTITUTE OF ENGINEERING AND TECHNOLOGY
COLLEGES(BIET)MERRUT This college leading with two courses B.tech and Polytechnic. There my
:
work Profile is:
I nteract face to face conversation with students and students ‘parents for taking admission in our
college.
H andling of all admission documentation details in our record.
Record of in bound and out bound calls related to query of admissions.
Motivate students for taking admission through call on student’s data.
Generate meetings of students and parents with our seniors.
Conduct seminars in various schools for admissions.
Proper Presentation a re prepared for seminars.
Collection of fees slip, petty cash deposits in a Account Department.
Checking of Process Validation of documents given by the Students.
CURRENT PROFILE:
Currently I am working as Adm Manager in INDIA HOMES My work profile is:
H andling of all files Records of Client documents.
Preparation in Excel Sheet of client’s booking, Deposits details.
Coordinate with sales department in providing data for calling.
Da ily Report of employee’s attendance Sheet given to manger.
Monthly Sala ry Sheet prepared and given to H.R Department.
Coordinate with H.R Department for conducting I nterview process and prepared sala ry Process.
T ry to solve customer satisfaction and retaining and other problems.
Managing day to day operational task coordination with clients.
H andling Clients queries and grievances documentation.
Posting and updating system taking care of Record Management.
Ma intaining the manual reports making and managing the computer Entries.
Personal Details
Fathers Name : Mr. Pawan Kumar Aneja
Date of Birth : 11th May1991
Sex : Female
Nationality : Indian.
Languages Known : English, Hindi
Software : Friendly with all Windows operating systems, Microsoft Office
Excel, Access etc.
I hereby declare that all the above statements are true to the best of my knowledge and belief.
Place: Date:
Priya Aneja
Contact this candidate