Service Representative Staff

Bruce Landry

** ********** ******** • Ottawa, ON, K2G 6A6 • 613-***-**** • ************@*****.***

HIGHLIGHTS AND QUALIFICATIONS

Bilingual event coordinator, with 5+ years of experience in demonstrations and events

Composed marketing and event plans; as well as contracts and sponsorship packages

Great computer skills: Photoshop, Microsoft Office, Social Media, Wed design, etc.

Team worker with staff and volunteer leadership and management skills and experience

Fluent in English & French, basic in Spanish, Smart Serve certified and First Aid trained

WORK EXPERIENCE

October 2008 – April 2014

Event and Promotion Coordinator / Assistant Manager

1848, University of Ottawa Ottawa, ON

Hosted, organized and coordinated over 50 private and public events

Provided conflict resolution and risk management in hostile environments

Managed and coordinated up to $10,000 budget events

Created business social media: Twitter, Facebook, and Instagram

Created, monitored, and presented critical paths to meet deadlines and post event reports

to evaluate return on objectives

Prepared and presented invoices and request for proposals (RFP)

Organized, facilitated and took minutes for client, staff, executive, and volunteer

meetings

Completed forms such as event orders, reports, and order forms

Managed 15+ staff, staff schedules, and provided staff support

May 2011 – January 2012

Event Service Representative

EventsOnline.ca Ottawa, ON

Worked with clients on sporting, charity and fundraising events, placing orders and

creating registration packages

Collaborated with team to monitor registration page for Honolulu marathon, with

thousands of participants

Developed press release, service agreements, contracts and invoices

Handled event, personal and financial information with care

Wrote, organized and distributed meeting minutes and agendas

Handled administrative work: translations, manual composition, content editing, etc.

Member of the office Health and Safety Committee

EVENT RELATED INITIATIVES

January 2014 – July 2014

Event Management, Algonquin College

Organized a fundraiser for the Children’s Wish Foundation with a zero (0) dollar budget

and raised $3,565.54

Emceed and organized Algonquin College’s winter intake presentation, where

$26,768.86 was presented to the Children’s Wish Foundation, National Chapter

Communication Student Association, University of Ottawa May 2008 - April 2010

Organized social, philanthropic and educational events

Coordinated the orientation week, graduation gala, bus tours, and program related visits

Booked and made accommodations for bands, DJs and guest speakers

Reserved outdoor and indoor venues, as well as acquired permits and licences

November 2008 – April 2009

Relay for Life, University of Ottawa

Organized 12 hours of activities, for participants, with a zero (0) dollar budget

Coordinated bands, entertainers and demonstrations from 7:00pm to 7:00am

Booked sound and lighting equipment at no cost to the event

Coordinated with other programming elements to create a production schedule

EDUCATION

Event Management Diploma August 2014

Algonquin College, Ottawa, ON

Graduated on the Dean’s honour list, GPA: 3.88 / 4.0

September 2007 – April 2010

Honours BA with specialization in Communication

University of Ottawa, Ottawa, ON

Completed 3 out of 4 years of degree program

PROFESSIONAL DEVELOPMENT

Member of Meeting Professionals International (MPI)

Smart Serve Certified

First aid trained

University of Ottawa Peer sensitivity trained

City of Ottawa Accessibility trained

AED and WHMIS trained

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