Customer Service Sales

TAMMY BRANDON

*** ******* **. ************, ** **278 C: 434-***-****

**********@*****.***

SUMMARY

Professional Office Administrator well versed in providing a high service

level of HR support to key areas. Skilled in HR administration, employee

relations, and delivering personable client care.

ORIENTATONS INTERVIEWS ADMINISTRATIVE SUPPORT E-verify SPANISH

EVENT SETUP MANAGEMENT & SUPERVISION 80 WPM DRUG TESTING

EXPERIENCE

09/2012 - 11/2013 HR COORDINATOR / RECRUITER

Ameristaff- Danville, VA

. Coordinate with staffing office to fill immediate and

future job needs.

. Conduct skills testing, interviews, reference and

background checks.

. Create and maintain personnel files, and recruiting

reports.

. Utilize job boards, social networks, and network to build

applicant pool.

. Assist with weekly payroll, verifying accuracy and

calculating overtime.

. Use ATS to maintain pipeline of available persons to fill

job needs.

06/2010 - 03/2011 BRANCH MANAGER

Personal Mini Storage - Saint Cloud, FL

. Shop competitors, perform marketing, merchandising, and

banking.

. Follow suggestive selling points to increase branch sales.

. Increase sales among Spanish speaking residents within

community.

. Set planograms, rent Uhaul equipment, and make collection

calls.

. Perform property maintenance in compliance with company

standards.

03/2008 - 06/2010 RECRUITER

Advantage Staffing - Raleigh, NC

. Source, interview, and place applicants according to client

specifications.

. Maintain ready pool of job applicants for short and long

term jobs.

. Utilize ATS to process and track potential candidates.

. Maintain lobby, receive mail, assist with payroll, and

translate for Spanish speaking workers.

04-2006 -03/2008 BILINGUAL CUSTOMER SERVICE AGENT

Progress Energy - Raleigh, NC

. Answer inbound calls for various electric services.

. Effectively diagnose needs to reach timely and accurate

resolution.

. Resolve customer complaints and questions.

. Route calls to appropriate resources, escalate calls, as

needed.

. Accurately document call information according to SOP's.

12/2001 - 04/2006 BILLING REVENUE TECHNICIAN

NC Department of Taxation (county government)

. Generate monthly vehicle property tax notices.

. Collect personal property tax on cars, lands, and home.

. Educate public on tax laws, bill adjustments, and municipal

fees.

. Compose correspondence, reply to email and mail inquiries.

. Compute delinquent charges and municipal fees.

02/1998 - 02/2001 CLERK/TYPIST

Danville Regional Medical Center - Danville, VA

. Perform check-in and check-out, receive visitors, and

answer phones.

. Verify insurance, collect co-pays, and compile list of

in=patient rounds.

. Tidy waiting area, ready patient rooms between therapy

sessions.

. Transcribe medical notes using Dictaphone.

EDUCATION

Villanova University online, 11/2013 (pursuing PHR)

Danville Community College, Danville, VA (1992 - 2001) Social Work

Dan River High School, Ringgold, VA (Graduate: 1992)

COMPUTER APPLICATIONS

MS Word 2010 / Outlook / Excel / Publisher

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