Customer Service Representative

Shahidah Burwell Cellular: 862-***-****

**A Oriental Street, Email: **********@*****.***

Newark, NJ 07104

Education: Rutgers Newark, The State University of New Jersey

Bachelor of Science,

Major: Criminal Justice, October 2011

Field of Interest: Journalism and Communication

Social Affiliations:

Educational Opportunity Fund since July 2007

Objective: Seeking a career as an Administrative Assistant to expand my

professional background and advance my future career. With over 5 years of

customer and administrative services background; including mentoring and

working with diverse populations.

Administrative Skills:

* Data Entry, Mass Mailing * General Office Knowledge and

Operation

* Communication and Writing *MS Word, Excel, PowerPoint, and

Publisher

Professional Experience:

FedEx Corporation,

Shuttle Driver October 2013 - Present

. Responsible for daily inspection of work vehicle

. Responsible for delivering and receiving packages to and from

customers.

. Responsible for transporting freight from the station to the airport.

Package Handler, Team Leader October 2007 - October 2013

. Responsible for monitoring package delivery and distribution.

. Responsible for ensuring damage control and property maintenance.

. Responsible for communication between team management and work team.

Kmart, Cashier, Customer Service Representative July 2007 -

February 2008

. Responsible for handling financial security and documentation of

store's daily gross receipts.

. Communicate and handle customer inquiries and concerns from a diverse

customer population.

. Primary contact for addressing customer disputes and resolution of

concerns regarding service

McDonalds, Cashier, Shift Supervisor January 2007 -

July 2007

. Delivery of quality customer service to a diverse customer base.

. Providing customer service to over 1500 customers daily.

. Responsible for management of 5-7 night shift employees.

Internship/Volunteer Experience: (Youth based Pre-College Programs)

Talent Search Program February 2012 - June

2012

. Assisted with student development for pre-college programs

Future Scholars Program Summer 2009

. Responsible for daily office management for pre-college program

serving 200-250 students.

Contact this candidate