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Customer Service Sql Server

Location:
Malawi
Posted:
September 11, 2014

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Resume:

MACKSON ALFRED

THAKWALAKWA

Microsoft Certified Professional in:

Web Development with VB.NET

XML Web Services and Server Components Development with VB.NET.

SQL Server Database Development.

P. O. Box 2260, Blantyre, Malawi.

+265 (0-888-***-***.

E-mail: acfvyd@r.postjobfree.com / acfvyd@r.postjobfree.com .

PERSONAL PROFILE

A computer expert with over 10 years of on-the-job professional experience gained through hands-

on Development or Programming and maintenance of both Desktop and Web applications Data

Analysis and facilitating training in Applications usage. An energetic and results oriented individual

with a high sense of responsibility, of a mature disposition, with exceptional verbal skills an d with

high integrity levels, known for being a fast learner, dynamic, visionary, highly analytical and

creative while maintaining work ethics. A highly self -motivated self-starter and team player enjoying

good interpersonal relationships at all levels and with a good command of both spoken and written

English.

CAREER OBJECTIVE

I would like a job where my experience and expertise in ICT would benefit the organisation and my

team working spirit would help impart computer skills to all colle agues.

ACHIEVEMENTS

The following are my responsibilities and achievements:

At First Merchant Bank:

As Business Intelligence Data Mining Analyst/ Business Intelligence Unit Manager

Primary Responsibilities

Managing the business Intelligence Unit’s processes from data requests analysts to data

integration to data cleansing, data integration, data analysis and reporting.

Administering a SQL Server database

Pulling data from both SQL server and Oracle for use in preparing daily reports such as

the Financial Dashboard and other reports as requested by the Managing Director.

Automating processes for more efficiency

Creating ASP.NET programs to handle tasks that existing systems cannot handle.

Database Designing including creating Stored Procedures, Indexes and functions.

W orking with SSIS packages for data integration.

Creating and presenting reports in Excel and other formats.

As Training Officer

Primary Responsibilities

Proposing and conducting IT training programs

Manning the computer laboratory.

Analyzing IT training needs

Troubleshooting software, hardware and network problems

Assisting users in all ICT related problems

Maintaining faulty computers

Managing network connections with Backup server to be used for demonstrations in core

banking software training

Administering the HR Web application and database

As Systems Support Assistant

Printing reports and statements.

Maintaining network connection to Head Office.

Assisting users in all ICT related problems

Troubleshooting and maintaining faulty computers.

Conducting basic user training sessions.

At NEW HORIZONS COMPUTER LEARNING CENTER

As IT Trainer

Teaching the following

o Programming with Visual Basic 6

o Computer Hardware Maintenance

o Operating Systems

o Microsoft Office Packages

o Graphics with Quark Express

o W indows server (Networking and Operating system techniques)

JOB EXPERIENCE

My over 10 years of working experience have equipped me with the following skills:

Computer Software Development Skills

Over 10 years computer programming experience

Dynamic web applications Development following the e-commerce approach.

Creating secure Client/Server (Distributed Applications) as well as silent running, background

service applications.

Desktop and Web Application Development tools and skills include the following:

VB.NET,C#,ASP.NET,HTML,CSS,XML,Javascript,jQuery,AJAX,LINQ/Entity

Framework,OOP,

SQL Server Database Design and Implementation, MySQL, Access, Oracle, Web

Services, Windows Services, Strong SQL skills,SSIS.

Training Skills

Identifying training needs

Developing training programs

Conducting training

Confidentiality:

The banking sector is currently very competitive. Working in IT department gives me access to

information that is confidential that is never leaked out.

CAREER PROGRESSION

Sybrin Systems South Africa

Support, Development and Implementation consultant for Malawi - 1 May 2014 to Present

First Merchant Bank:

Data Mining Analyst - 2011 to April 2014

IT Training Officer/HR System and Database Administrator – 2006 to 2011

Systems Support Assistant - 2005 to 2006

New Horizons Computer Learning Centre

IT Trainer - 2004 to 2005

ACADEMIC & PROFESSIONAL QUALIFICATIONS

The following are my academic qualifications:

Current: Studying for Bachelor of Science –Information Technology e-learning with Amity

University,India.

I am:

Microsoft Certified Applications Developer (MCAD).

Microsoft Certified Professional XML Web Service and Server Components Developer.

Microsoft Certified Professional Web Developer.

Microsoft Certified SQL Server Database Designer

Diploma in Information Processing

Studied:

o Advanced Visual Basic 6.0 programming.

o Computer Architecture

o Mathematics

o Networking (Cisco)

o Data Communication and Networks

Certificate in Information Processing

Studied:

o Microsoft Office Packages:

o Microsoft Access

o Microsoft Excel

o Microsoft PowerPoint

o Microsoft Publisher

o Microsoft Outlook

o Microsoft Word

o Programming with Visual Basic

o Fundamentals of IT

o IT and Organizations

Malawi School Certificate of Education – Zingwangwa Secondary School, 1994 - 1999

OTHER COURSES/SEMINARS

I have had the opportunity of attending the following workshops courses:

1. W eb Designing with HTML5,CSS3, JavaScript and JQuery

2. Training Of Trainers

3. Unix and Linux shell programming

4. C# Programming

5. Java Mobile Edition (JME/J2ME)

6. Customer Service

HOBBIES

Singing

Computer Programming

W riting

Traveling

OTHER PERSONAL DETAILS

10th February, 1980

Date of Birth:

Nationality: Malawian

Marital Status: Married

REFEREES

The following have accepted to act as my referees:

1. Mr. Tonny Chirwa 2. Ms. Rachel Musukwa

FMB Bank FMB BANK

P/Bag 122, Blantyre.

Email:acfvyd@r.postjobfree.com P/ Bag 122,Blantyre.

Email: acfvyd@r.postjobfree.com

3. Mr. Dango Mkandawire

Phone: 099*******



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