Customer Service Sql Server
Resume:
MACKSON ALFRED
THAKWALAKWA
Microsoft Certified Professional in:
Web Development with VB.NET
XML Web Services and Server Components Development with VB.NET.
SQL Server Database Development.
P. O. Box 2260, Blantyre, Malawi.
+265 (0-888-***-***.
E-mail: ************@*****.*** / ************@*********.*** .
PERSONAL PROFILE
A computer expert with over 10 years of on-the-job professional experience gained through hands-
on Development or Programming and maintenance of both Desktop and Web applications Data
Analysis and facilitating training in Applications usage. An energetic and results oriented individual
with a high sense of responsibility, of a mature disposition, with exceptional verbal skills an d with
high integrity levels, known for being a fast learner, dynamic, visionary, highly analytical and
creative while maintaining work ethics. A highly self -motivated self-starter and team player enjoying
good interpersonal relationships at all levels and with a good command of both spoken and written
English.
CAREER OBJECTIVE
I would like a job where my experience and expertise in ICT would benefit the organisation and my
team working spirit would help impart computer skills to all colle agues.
ACHIEVEMENTS
The following are my responsibilities and achievements:
At First Merchant Bank:
As Business Intelligence Data Mining Analyst/ Business Intelligence Unit Manager
Primary Responsibilities
Managing the business Intelligence Unit’s processes from data requests analysts to data
integration to data cleansing, data integration, data analysis and reporting.
Administering a SQL Server database
Pulling data from both SQL server and Oracle for use in preparing daily reports such as
the Financial Dashboard and other reports as requested by the Managing Director.
Automating processes for more efficiency
Creating ASP.NET programs to handle tasks that existing systems cannot handle.
Database Designing including creating Stored Procedures, Indexes and functions.
W orking with SSIS packages for data integration.
Creating and presenting reports in Excel and other formats.
As Training Officer
Primary Responsibilities
Proposing and conducting IT training programs
Manning the computer laboratory.
Analyzing IT training needs
Troubleshooting software, hardware and network problems
Assisting users in all ICT related problems
Maintaining faulty computers
Managing network connections with Backup server to be used for demonstrations in core
banking software training
Administering the HR Web application and database
As Systems Support Assistant
Printing reports and statements.
Maintaining network connection to Head Office.
Assisting users in all ICT related problems
Troubleshooting and maintaining faulty computers.
Conducting basic user training sessions.
At NEW HORIZONS COMPUTER LEARNING CENTER
As IT Trainer
Teaching the following
o Programming with Visual Basic 6
o Computer Hardware Maintenance
o Operating Systems
o Microsoft Office Packages
o Graphics with Quark Express
o W indows server (Networking and Operating system techniques)
JOB EXPERIENCE
My over 10 years of working experience have equipped me with the following skills:
Computer Software Development Skills
Over 10 years computer programming experience
Dynamic web applications Development following the e-commerce approach.
Creating secure Client/Server (Distributed Applications) as well as silent running, background
service applications.
Desktop and Web Application Development tools and skills include the following:
VB.NET,C#,ASP.NET,HTML,CSS,XML,Javascript,jQuery,AJAX,LINQ/Entity
Framework,OOP,
SQL Server Database Design and Implementation, MySQL, Access, Oracle, Web
Services, Windows Services, Strong SQL skills,SSIS.
Training Skills
Identifying training needs
Developing training programs
Conducting training
Confidentiality:
The banking sector is currently very competitive. Working in IT department gives me access to
information that is confidential that is never leaked out.
CAREER PROGRESSION
Sybrin Systems South Africa
Support, Development and Implementation consultant for Malawi - 1 May 2014 to Present
First Merchant Bank:
Data Mining Analyst - 2011 to April 2014
IT Training Officer/HR System and Database Administrator – 2006 to 2011
Systems Support Assistant - 2005 to 2006
New Horizons Computer Learning Centre
IT Trainer - 2004 to 2005
ACADEMIC & PROFESSIONAL QUALIFICATIONS
The following are my academic qualifications:
Current: Studying for Bachelor of Science –Information Technology e-learning with Amity
University,India.
I am:
Microsoft Certified Applications Developer (MCAD).
Microsoft Certified Professional XML Web Service and Server Components Developer.
Microsoft Certified Professional Web Developer.
Microsoft Certified SQL Server Database Designer
Diploma in Information Processing
Studied:
o Advanced Visual Basic 6.0 programming.
o Computer Architecture
o Mathematics
o Networking (Cisco)
o Data Communication and Networks
Certificate in Information Processing
Studied:
o Microsoft Office Packages:
o Microsoft Access
o Microsoft Excel
o Microsoft PowerPoint
o Microsoft Publisher
o Microsoft Outlook
o Microsoft Word
o Programming with Visual Basic
o Fundamentals of IT
o IT and Organizations
Malawi School Certificate of Education – Zingwangwa Secondary School, 1994 - 1999
OTHER COURSES/SEMINARS
I have had the opportunity of attending the following workshops courses:
1. W eb Designing with HTML5,CSS3, JavaScript and JQuery
2. Training Of Trainers
3. Unix and Linux shell programming
4. C# Programming
5. Java Mobile Edition (JME/J2ME)
6. Customer Service
HOBBIES
Singing
Computer Programming
W riting
Traveling
OTHER PERSONAL DETAILS
10th February, 1980
Date of Birth:
Nationality: Malawian
Marital Status: Married
REFEREES
The following have accepted to act as my referees:
1. Mr. Tonny Chirwa 2. Ms. Rachel Musukwa
FMB Bank FMB BANK
P/Bag 122, Blantyre.
Email:*****.******@*********.*** P/ Bag 122,Blantyre.
Email: ******.*******@*********.***
3. Mr. Dango Mkandawire
Phone: 099*******
Contact this candidate