Manager Service

Location:

United States

Posted:

September 11, 2014

Contact this candidate

Resume:

DR. SHIVIE BHAGAN

***-** ****** **.

Jamaica Estates, NY 11432

Cell # 917-***-****

E-Mail: *******@*******.***

EXECUTIVE PROFILE:

Seasoned Senior Manager of IT Global Operations and Infrastructure, with

18+ years of experience in large-scale deployments, complex systems

integration, data center design / operations, network infrastructure

management, outsourced managed services, ITIL service delivery processes,

network end-to-end planning, network security design, disaster recovery /

business continuity and project management. My experience also includes,

business financial management experience with multimillion dollar

budgeting, SLA's, customer service management, operational readiness, SOX

compliance, and NOC management. I have proven ability to strategically and

cost effectively align IT initiatives with corporate goals using

information technology. I have exceled at strategic planning, building high

performance teams, implement best practices, continuously improve in-place

programs and advise senior management on strategic direction on technology.

Proven areas of expertise include:

. ITIL v3 Expert (Certified)

o Service Strategy

o Service Design

o Service Transition

o Service Operation

o Continual Service Improvement

o Managing across the Lifecycle

. Global IT Delivery and Project Management

. Strategic and Business Planning

. Contract Negotiation

. Staff Management and Team Building

. Vendor and Consultancy Management

. Budget Development and Cost Control

. Infrastructure Design and Implementation

. Best Practices and Process Improvement

. Change Management

. Large Scale Deployments

. Datacenter Design, Implementation, Consolidation and Management

. Disaster Recovery and Business Continuity Planning and Management

. Development and Management of SLAs

. Strategically Design and Implement of IT policies

. Implementation of standardization of Hardware and Software Life Cycles

PROFESSIONAL EXPERIENCE:

JACKSON LEWIS P.C. 8/2008

- Present

Senior Manager of Information Technology

. Management and Leadership:

o Manage IT operations and infrastructure budgets in excess of $10

million.

o Oversee and directs strategic initiative in all areas of IT

enterprise solutions, (Applications, Operations, Infrastructure

and Service Desk) improving operational stability.

o Oversee a lean IT team of (7) Engineers and (2) Managers

(Application and Service Desk Managers). Evaluate employees

annual performance reviews both direct and indirect reports, and

develop departmental initiatives for career development and

advancement.

o Develop business cases for all IT related projects and present

justified technical metrics.

o Management of IT financials, departmental budgeting, salary,

capital and expense projection and forecasting of all IT related

spending.

o Develop and Implemented ITIL processes and service offerings, by

established service operation metrics and SLAs, then reporting

on its KPIs performance to upper management, ensuring that IT

services meets the business requirements.

o Strategically implement short and long term capacity planning

and preventative initiatives processes to ensure service

operation and continual service improvement.

o Strategically design, implement and align IT policies with

corporate objectives and industry best practices.

o Implement Life Cycle management on all hardware and software

firm wide.

o Management of all IT vendors/consultants relationship,

negotiations project cost and awards.

o Oversee and negotiated various Big Deal purchases ranging from

$2-8 million, based on business and services delivery

requirements.

. Infrastructure and Datacenter Operations:

o Upgraded the Enterprise MPLS network from T1 based to Metro

Ethernet services, increasing each office bandwidth between 10-

50MB circuits and dual redundant 500MB circuit at the

datacenters.

o Standardize Enterprise Infrastructure in the datacenters and

offices location using Cisco Nexus and Catalyst Switches and

Cisco Routers.

o Implemented Enterprise Security, Encryption, Anti-virus and

Malware solution:

. Perimeter Access: Cisco ASA Firewall (Intrusion

Prevention/Detection (IPS/IDS))

. Email Filtering: Mimecast and Tumbleweed

MailGate

. Web Filtering: Cisco Iron Port and Websense

. Encryption: Symantec PGP

. Virus Protection: Microsoft Endpoint Protection

. Malware: Malware Bytes

o Implemented Enterprise Monitoring and Patch Deployment:

. Windows Update Service (WSUS)

. System Center 2012 Operation Manager (SCOM)

. System Center 2012 Configuration Manager (SCCM)

. vCenter Operation Manager

. HP System Insight Manager (SIM)

o Implemented Disaster Recovery and Business Continuity Plan:

. Implementing a new secondary Datacenter on the west coast.

. Rank Enterprise Application and Service with business SLA

recovery times.

. Deployed 3PAR SAN solution and data replication in both

datacenters.

. Deployed Citrix NetScaler Network Load Balancer and Global

Server Load Balancer (GSLB) service to manager application

and network traffic between both datacenters.

. Deployed a centralized replicated disk based backup

solution EVAULT.

o Implemented Enterprise Legal Systems:

. Enterprise CRM solution (Interaction and Tikit)

. DMS solution (NetDocs)

. Litigation Support Systems (LAW and Summation)

. Legal Calendar System (CompuLaw)

. Enterprise Talent Management Solutions (viDesktop)

. Centralized Print and Supply Management (PrintSAV)

. Time Entry and Financial Management System (Aderant)

o Implemented a cloud based ITIL Service Desk solution (Service

Now) which manages all helpdesk problems/incident tickets. This

solution also ties into System Center Operation and

Configuration Manager, automating inventory control and ticket

creation for incidents that occurs on servers.

o Implement enterprise server consolidation into a VMWare 5

environment, reducing the datacenter infrastructure footprint

down to 1/3 of its original size and has provided an annual

saving of $500k+ from supporting old and legacy systems.

o Implement 3PAR SAN (tier based) storage solution, based on disk

type/speed and application requirements, which resulted in a 30%

cost saving in the storage provisioning.

o Standardize server builds using HP Blades, DL, ML and Windows

Server 2008 R2 and 2012 for the Operating System across the

enterprise.

o Implemented Active Directory, DNS, DHCP and IP subnet redesign

to accommodate the rapid company expansion through acquisitions

and mergers

o Implemented Bring Your Own Devices (BYOD) on the enterprise

network, which reduced our blackberry usage, license fees and

server requirements by 80%, providing a cost saving of $80k.

o Established enterprise cloud based managed wireless solution

Meraki in all office locations, and is also used to provide

remote/home users access to corporate networks.

o Deploy Citrix XenApp Server to handle deployment of FAT client

application and remote access into the corporate network.

o Established a managed enterprise unified messaging and

communication platform, using Cisco Unified Communication,

Microsoft Exchange 2010 environment and Microsoft Lync/CUCILYNC.

o Migrated and upgraded all versions of SQL to Microsoft SQL

2010/2012.

o Standardize and consolidated (3 variants of SharePoint sites)

into one unified SharePoint 2010 solution.

. Aderant Expert Solution Deployment:

o Worked with Jackson Lewis stakeholder to define the business

objectives, and Aderant to develop and deploy a system to

support the business requirements.

o Design and deploy the following Aderant services and

applications based on the business requirements:

. Expert Time, Expert Assist, Expert Rates, Expert Image,

AppShell, Barcode, Browser Billing, Aderant Conflicts,

DataBridge, DocuDraft, Generic Importer and ClearView

Performance.

. AutoMail Pro and Pitney Bowes Mail Sorter, Postage Meters

and Scales, and Address Printers

o Worked with various database managers and DBAs for data

migration and mapping, from IBM iSeries to Aderant SQL Database.

Scheduled test conversion and data integrity testing.

o Developed network utilization testing for Aderant clients and

proposing performance recommendation and solution to business

stakeholders.

o Develop scripts to download check images from banks FTP sites,

decrypt files, rename files and import files into the Aderant

system.

o Worked with Helpdesk and Desktop support teams to develop

Aderant Expert application packages for System Center

deployment. Packages were pre-staged on the user computers and

were activated once users when through corporate training on the

Aderant systems.

o Worked with Corporate training department and Aderant to develop

a training program for the Attorney and support staff.

o Designed VM server allocations for Aderant systems, publishing

Aderant application within Citrix with group based access and

integrating Aderant with NetDoc the firm document management

system.

o Decommissioned IBM iSeries and DTE software packages after a

successful Aderant deployment.

. Datacenter Design and Migration:

o Identify Datacenter Candidates (site survey and cost analysis)

o Lease and Contract Negotiations

o Equipment Hardware and Software Life Cycle (Planning /

Decommission / Consolidations)

o Datacenter Design: airflow and power management, rack and

equipment layouts, network switch/router configurations,

datacenter cross-connects with network vendors

o Vendor and Service delivery management

o Manage equipment un-rack, moves and re-rack into new datacenter

o Develop test plan for network circuits (MPLS and Internet),

servers and applications

o Test and activate secondary datacenter DR site to support

(enterprise application) during the datacenter move, perform

replication failback after the datacenter move.

UNIVERSITY OF PHOENIX 1/2010 -

Present

Management Information Technology (Professor)

. Facilitation of Intermediate and Advanced IT Security, Network

Operations and Microsoft Technologies classes (Windows, Exchange, SQL

and System Center).

. Provide comprehensive feedback to students on real life situation and

methodology.

. Provide guidance and advice to students through the course

assignments.

CAPITAL ONE BANK (North Fork Bank / Hibernia National Bank)

10/2007 - 2/2008

Manager of Information Systems

. Build and Management multiple teams consisting of IT staff, consultant

and vendors.

. Plan and Design new IT infrastructure to support bank mergers within

both datacenters.

. Deployed and Manage 450 domain controllers throughout the bank

enterprise networks.

. Strategically design and implement IT policies based on bank needs and

industry best practices.

. Manage datacenter security compliance with SOX regulations.

. Design, Merge, Integrate and Manage multiple Bank Networks, Active

Directories and Exchange Environments into one unified environment for

merged banks.

. Implement Disaster Recovery and Business Continuity planning, using

Comm Vault for backups.

. Implementation of patch management using Windows Update Service (WSUS)

. Design network scripts to perform multiple automated tasks on the bank

servers.

AMERICA HOME MORTAGES 1/2007 -

7/2007

Senior Lead Technical Manager

. Design and implementation of hardware and software upgrades throughout

the organization.

. Streamlined IT processes by establishing operation standards based on

industry best practices.

. Development of SQL Databases based on business unit's requirements.

. Standardized desktop and server platform using Windows Server 2003,

Windows XP, Office 2007

. Development of Remote Imaging process for Desktop and Laptop recovery

using Symantec Ghost.

. Plan and Implement network configuration and wireless network

deployment in remote offices

. Development of VBScript to perform network management.

. Design and Manager IT Enterprise Security Policies using Check Point

Firewalls, Symantec Anti-Virus solutions, and Windows Update Services

(WSUS) for patch management.

SCHERING-PLOUGH (COGNIZANT) 6/2006 -

1/2007

Senior Technology Lead

. Migration from Novell to Windows 2003 throughout the organization.

. Develop migration tools and processes, SQL Databases and VBScript to

perform migration of User Account, User Home-Directory, Shared Folder

and Printers

LI & FUNG USA, MILLWORK TRADING LTD. 7/2005

- 6/2006

Manager of Networking Technologies

. Manage IT operations and infrastructure budgets in excess of $10

million.

. Established a lean IT team of (4) Engineers and (6) Helpdesk personal

to respond to all IT related support requests.

. Manage and coordinate projects with multiple teams across the

organization by establishing project management best practices to

improve timelines, budgets and objectives.

. Implemented ITIL best practices which increased service uptime and

reducing failures.

. Manage organization compliance with IT standards and regulatory

requirements by SOX.

. Design and implement new primary datacenter by using APC InfraStruXure

for power distribution, Liebert Air-Condition System for cooling and

humidity management.

. Consolidate and relocation of all servers into the new datacenter, by

using VMware to consolidate physical server into the new

virtualization environment reduced the IT footprint down to its

original size. This consolidation reduced the datacenter operation

cost by almost 60%.

. Re-Design of Active Directory, DNS, WINS, and DHCP in order to

integrate new company acquisitions and mergers.

. Establish enterprise backup solution, utilizing Overland Storage

solution REO1000/REO4000 disk backup and Veritas Backup

Exec/Continuous Backup Exec, this solution eliminated the need for

backup tapes, offsite shipping/storage and tape management which saved

the company $25k annually in tape management cost.

. Established standardized server solution using Windows 2003, SQL 2005

and Exchange 2003.

. Implemented an enterprise security solution using Symantec Anti-virus

and Check Point Firewalls.

. Standardized network equipment using Cisco Routers, Switches, Wireless

devices and Cisco IPT.

. Established enterprise monitoring of IT infrastructure using Windows

Update Service (WSUS), System Management Server (SMS), and HP Open

View/Network View.

. Centralized network storage solution using HP SAN solution,

eliminating the need to standalone attached network storage.

. Established enterprise ERP and CRM solution using Blue Cherry and

Solomon software packaged consolidating supply chain management and

financial management into one cohesive system.

. Consolidated server technologies from multi-vendors to standardized HP

solution, eliminating the need to support multiple environments.

SHISHEDO COSMETICS (AMERICA) LTD. 4/1999

- 7/2005

Manager of Information Systems

. Management multiple teams consisting of both IT staff and vendors.

. Developed IT policies based on corporate needs and industry best

practices.

. Design and implement (34) Windows NT/2000/2003 servers and (6) Novell

5.1 Servers.

. Implementation of various network services such as Token

Rings/Ethernet networks, TCP/IP and NWLink network protocols, Active

Directory, DHCP, DNS, and WINS

. Implementation of server solution such as Exchange Server 5.5,

BlackBerry Servers, Lotus Domino, SQL 2000/2003, Citrix XP/NFuse and

VMware virtualization.

. Implemented an enterprise security solution using Active Directory,

Check Point, Fortinet and Netscreen.

. Designed an enterprise monitoring solution using Windows Update

Service (WSUS), System Management Server (SMS), and Microsoft

Operations manager (MOM).

. Design and Implement an asset management solution using Track-IT.

. Standardized network equipment using Cisco Routers and Switches.

. Establish enterprise backup solution using ARCSERVE Enterprise

Solution suite.

EXCLUSIVELY MISSOOK:

2/1996 - 8/1997

Information Systems Administrator

. Manage deployment of Desktop and Laptops (Windows and MAC).

. Manage software suites for billing, ordering, shipping, inventory, and

designing.

. Processed accounts receivables / payables and balanced statements

EDUCATION:

University of Phoenix: Phoenix, AZ

1/2004 - 7/2008

Degree: D.M.:- Doctor of Management in Organizational Leadership

Fairleigh Dickinson University: Teaneck, NJ

9/1998 - 5/2003

Degree: M.S.:- Masters of Science in Management Information Systems.

Fairleigh Dickinson University: Teaneck, NJ

9/1997 - 9/1998

Advanced Certificate in Computer Management Information System

Career Vision New York, NY

9/1997 - 3/1998

Microsoft Certified Systems Engineer (MCSE)

The Macintosh learning Center: New York, NY

2/1997 - 6/1997

Accelerated Professional Development Program in Desktop Publishing

COMPUTER SKILLS:

. Microsoft Windows 95, 98, 2000, XP, Vista, 7, 8

. Microsoft Office 2000, 2007, 2010, 2013

. Microsoft Windows Server NT 4.0, 2000, 2003, 2008, 2012

. Microsoft Exchange 5.5, 2000, 2003, 2007, 2010, 2013

. Microsoft SQL Server 2000, 2005, 2008

. Microsoft Lync

. Citrix NetScaler and XenApps Servers

. VMware vCenter and vSphere Servers

. VBScripts and Batch Scripts

. Desktop Publishing

(QuarkXPress, Adobe Photoshop, Illustrator, Web Design, Digital Input,

Director, Premiere, Dimensions, Streamline, Quark Production)

PROFESSIONAL MEMBERSHIP/CERTIFICATION:

. Microsoft Certified Systems Engineer (MCSE)

. VMWare

o VMware Certified Associate - Data Center Virtualization

. ITIL v3 Expert Certification