Customer Service Sales

Sarah El-Sayed Shaheen

**b El-Obour Buildings.Heliopolis,cairo

Home: ** ********

Mobile: 012-******** – 010-********

****************@*****.***

Career Objective

Seeking a professional opportunity where my academic background and interpersonal skills can be developed and deployed in

a way that yields benefits to the organization.

Organizational Experience

Jul2014-Present

As-Telesales agent Financial advising services (FAS)

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to

persuade potential customers to purchase a product or service

• Contact businesses or private individuals by telephone in order to solicit sales for goods or

service

• Explain products,services, prices and answer questions from the clients

• Adjust sales script to achieve a better target to fulfill the needs to the company

Apr2013-Mar2014

As-cabin crew British airways (Cairo Base)

• To ensure operational safety, security and health and safety responsibilities are performed to

t he highest standard and are compliant with EU-Ops, British Airways requirements and all

other relevant legislation

• Maintain compliance at all t imes with SEP

• To deliver world-class customer service style and standards reporting to the Senior Cabin Crew

Member on the day

• To act as a British Airways Ambassador to crew, colleagues and customers

• To ensure compliance with all corporate policies, (including uniform and punctuality), local

p rocesses, procedures and relevant legislation, including Dignity at Work

• To work independently, proactively offering support to colleagues

• To build effective working relationships with crew colleagues and service partners to work as

one team

• To deliver the crew objectives set by the business and a personal development plan, developing

self-awareness through 360 feedback

Apr2010-Mar2013

As-Senior cabin crew Air Cairo

• Conduct crew briefings and ensure crew members are proficient. T heir knowledge relating to

safety, emergency equipment, emergency procedures and first aid must be sufficient to

successfully perform duties as assigned on a f light in normal and emergency situations;

• Ensure all crew have read and signed Company Safety memo’s;

• Allocate appropriate working positions for each Cabin Crew Member;

• Ensure Cabin Crew Members have relevant documentation pertaining to the f light i.e.

M anual, license, permit, logbook and passport (if applicable);

• Provide active leadership of Cabin Crew Members, both on and off the aircraft. T he SCCM

m ust lead by example setting high standards for passenger contact and needs;

• Guides and assists the Cabin Crew Members in the performance of the duties;

• Where necessary provide “Conflict Management” between crew and passengers;

• Actively solicits passenger and crew feedback;

• Looks for ways to improve and enhance the quality of service offered.

• Completes all necessary paperwork, including the Flight Report for each f light assignment,

catering documentation, and cabin logbook entries.

• Completes all international paperwork i.e. Customs, Health, Bar and any other documentation

as required;

• Attends and contributes to regular Cabin Crew Member meetings;

• Provides feedback to Cabin Services Manager regarding the operation of flights, outlining

d iscrepancies and abnormalities incurred.

Jan2008-Apr2010

As-Cabin crew Air Cairo

• Attending a pre-f light briefing, during which air cabin crew are assigned their working

positions for the upcoming f light. Crew are also informed of f light details, the schedule and if

t here are passengers with any special requirements, such as diabetic passengers, passengers in

w heelchairs or the number of infants on board;

• Carrying out pre-f light duties, including checking the safety equipment and security checks,

ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to

date and that all meals, drinks and stock are on board;

• Welcoming passengers on board and directing them to their seats;

• Informing f liers of the aircraft safety procedures and ensuring that all hand luggage is securely

stored away;

• Checking all seat belts and galleys are secure prior to take-off;

• Making announcements on behalf of the pilot and answering questions during the f light;

• Serving meals and refreshments;

• Selling duty-free goods and advising passengers of any allowance restrictions in force at their

destination;

• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency

situations;

• Giving first aid where necessary;

• Ensuring passengers disembark safely at the end of a f light and checking that there is no

l uggage left in the overhead lockers and no stowaways or suspicious items on board;

• Completing paperwork, including writing a f light report.

Academia and Education

Ain Shams University-Faculty of Alsun-Department of Russian Language 2007 English

School Certificate (T.U.I.S) 2003

Computer Skills

• Windows (3.1-95-98-Nt-2000-Xp-vist-win7-win8/8.1).

• Ms Office including: (Excel, Word, PowerPoint, Access)

• Internet search & browsing

Certificates and training courses

• Safety and Emergency Procedures (SEP)

• First Aid

• Service

• Fitness and Nutrit ion

• Security Procedures

• Int roduction to the airline industry and aircraft

• Crew member coordination and communication

• Customer service and managing passenger interactions

• English Conversation, (AUC professional Center).

• TV presenter preparation course (2007) Faculty of Arts, Mass Media Department.

Courses been provided by Egyptair and British airways

Personal skills

• Ability to learn new concepts and ideas.

• Team oriented work style, as well as working individually.

• Strong ability To Be Effective across Geographies and Cultures.

• Open to ideas & approaches. Ability to be f lexible & take initiative.

• Strong written & verbal communication skills.

• Professional appearance and manner.

• Strong organizational skills and attention to details.

• Strong business sense & practical experience.

• Making appropriate & timely decisions.

Personal Details

• Date of Birth : 06th January 1987

• Language skills : Arabic is the native language and Fluent in English, Russian (Read, Speak,

W rite).

• Nationality : Egyptian.

• Marital Status: Single.

• Religion: M uslim

References Available Upon Request

Contact this candidate