Quality Assurance Project
Resume:
AKASH LAL NAG
Email: ********.**@*****.*** Mobile No. :
***, **** ******** *** ****, Behala, Kolkata - 700 008 (WB).
To achieve the challenging targets under the assessments of the
organization and willing to work hard to achieve the same.
PROFILE
< B.Com with experience in Advanced MS Excel & Word and altogether of 1
year and 11 months domain experience which includes Project
Management, Back End Operations, Payment Posting, Data Processing as
well as Quality Assurance.
< Strong Track record of delivering outstanding target achievements.
< Highly motivated, confident, organized, detail oriented, patient, and
disciplined.
< Possess excellent interpersonal, analytical, troubleshooting and team
building skills with proven ability in establishing quality systems /
procedures and planning / managing resources.
< Adept at managing activities such as streamlining processes /
procedures to facilitate smooth production process & enhance
productivity.
< Ensuring compliance to quality standards & maintaining all related
documents.
< Foreseeing performance bottlenecks and taking corrective measures to
avoid the same.
CORE COMPETENCIES
. Analysis of Business Situations, analysis of customer driven needs and
wants and formulation of customized solutions.
. Ensuring compliance to the quality standards & ensuring continuous
improvement in process capabilities during the entire process.
. Devising system and process changes for qualitative improvement in
productivity and for reducing the rate of rejection.
. Reviewing the operational practices, identifying the areas of quality
failures & working on process changes for qualitative improvement.
PROFESSIONAL EXPERIENCE
Mar'12- Sep'12 with TATA Consultancy Services Ltd, Kolkata as Process
Associate
Key Accountabilities
< The process is a Healthcare project. Responsible for maintaining day-
to-day
insurance claims as forwarded by clients. Posting payments and
denials
as per the claim documents.
< Maintaining individual as well as team quality of the processed data
and
payment posting.
< To make sure that the feedback received from the client is a positive
one after
deliverance of the project, through quality service and cost-effective
process;
as this will in turn add value to the company, as a service provider.
Dec '12 - Jun '13 with Cognizant Technology Solutions Pvt. Ltd., Kolkata as
Process Executive
Key Accountabilities
< Responsible for validating and updating banking details of customers
in Bank database
as forwarded by the Client.
< Cross verification and Data Validation of day to day credit card
transactions of customers.
< To understand the business need as per the client's requirement and to
process the forwarded transaction details as per the updates shared by
client's.
< To interact with the clients, mostly large US based Banks, over
telephone and emails to update them on day to day work. Demonstrating
the tasks which needs further clarification.
Dec '13 - Till Now with Andovar Localization Services Pvt. Ltd., Kolkata as
Project Coordinator
Key Accountabilities
< Managing a project from end to end, kicked off by sales team.
Preparing a quote for client, creating tasks using CAT tools,
allocating tasks to freelance linguists and monitoring the progress as
a whole are the key points.
< Final validation and QA check for the final files that are to be
delivered to the client. QA for every files as per the standard
checklist is a very important step in every project.
< To understand the specific client requirements and managing the
project accordingly such that the quality benchmark is met. Every
document has to translated as per the specific client instructions and
adhering to the timeliness for delivery.
< Processing Accounts Payable for external freelance resources, billing
invoices from them and initiating any due payment.
Salary
< Current CTC: 1.68 Lacs pa (gross)
< Expected CTC: Negotiable
ACADEMIA
< Bachelor of Commerce (General) from Calcutta University in
2011.(Secured 37.60%)
< 12th (Commerce) from Central Model School, Barrackpore in 2008.
(Secured 57.20%)
< 10th from Xavier's English School, Kolkata in 2005. (Secured 53.50%)
EXPERTISED
ADVANCE MS EXCEL SKILLS:
< Analyzing Data with Excel.
< Data Validation.
< Advanced Charting.
< Using Formulas That Look Up Values.
< Visualizing Data Using Conditional Formatting.
< Analyzing Data with Pivot Tables.
< Performing Spreadsheet What-If Analysis.
SOFT SKILLS
< Presentation and Public Speaking
< Training & Facilitation
< Documentation
< Event planning and coordination
< Email and telephonic etiquettes.
PERSONAL SKILLS
< Positive Attitude, Determined, Highly Energetic.
< Hard Working, and Sincere.
< Good decision making and analytical skills.
< Able to deal clients in a very efficient way.
PERSONAL PROFILE
Name : Akash Lal Nag
Father's Name : Ajay Kumar Nag
Date of birth : 21st August 1988
Gender : Male
Nationality : Indian
Languages Known : English, Hindi and Bengali
Present Address : 126/1, Roy Bahadur Road, Behala, Kolkata - 700
034.
DECLARATION
I hereby declare that the above information furnished is true to the best
of my knowledge and belief.
Place : Kolkata
Date :
SIGNATURE
Advance MS Excel
MS Access
Analytical Skills
Data Analysis
Commercial Operations
Procurement
Quality Assurance
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