Customer Service Supply Chain

***** ******** ****** *******, ** ***** 313-***-**** *************@*****.***

DALLAS GRAY

www.linkedin.com/pub/dallas gray/34/ab8/b80/

DYNAMIC SUPPLY CHAIN LEADERSHIP

Known for steadfast commitment to resourceful cost cutting and productivity improvement. Astute in identifying operational

requirements, creating action/implementation plans, and effectively coordinating with cross functional teams to achieve

objectives. Dedicated to devising innovative solutions to storage, space, and delivery problems. Highly adept in the areas

of process automation, problem solving, and visibility/accountability enhancement. Extensive experience in the

development, growth, and leadership of personnel. Technically proficient in Microsoft Office applications (Word, Excel,

PowerPoint, Access). Core competencies include:

Global Logistics Contract Negotiation & Management Supply Chain Strategies

Data Accuracy Carrier Relations & Evaluation Process Reengineering

Lean/Kaizen Practices Staff Training & Supervision Regulatory Compliance

Expense Control Stakeholder Communications Operations Streamlining

Budget Management Hazardous Material Storage & Disposal Inventory Management

CAREER SUCCESS

ARGUS/TPS LOGISTICS, Detroit, Mi.

Global Supply Chain/Operations Manager July 29, 2013 –Present

Tier 1 Automotive: Improvement/Evaluation of supply chain. Prepare shipment volume bid process, create dedicated

carriers to improve supply chain network. Oversee foreign/domestic shipments, including hazardous material. . Ensure on

time deliveries and invoice accuracy by providing precise and immediate information. Strengthen relationships with

thousands of customers by consistently exceeding their expectations. Continually reduce costs with strategic planning.

Best Business Practices package to drive operational excellence, lowering the total cost of the supply chain while

maximizing its effectiveness.

NATIONAL FOOD GROUP, Novi, MI

Senior Logistics Coordinator / Supply Chain Analyst June 1, 2010 to July 15, 2013. Ensure on time deliveries and

invoice accuracy by providing precise and immediate information. Strengthen relationships with thousands of customers

by consistently exceeding their expectations. Continually reduce costs with strategic planning, innovative practices, and

successful contract negotiations. Maintain the highest level of regulatory compliance and shipment visibility. Monitor

overages, shortages, and damages (OS&D). Carefully evaluate claims and carriers. Lead and motivate 52 Account

Managers to peak levels of performance.

Significantly improved operational performance by instituting effective procedures and best practices, such as the

delivery appointment policy, routing guide, and tracking manifest.

Dramatically cut paper costs by upgrading to an electronic filing system.

Encouraged carriers to give cost breaks for repeat business.

Cultivated a highly productive and fun team environment by cross training staff members, maintaining positive

communications, and facilitating knowledge sharing.

RYDER SYSTEMS, INC. / LUCENT TECHNOLOGIES, Columbus, OH

Transportation Coordinator Feb 1, 2000 to Sept 29, 2008: Coordinated, tracked, and confirmed domestic and foreign

deliveries. Ensured full compliance to OSHA and DOT regulations. Identified and capitalized on opportunities to improve

safety, training, costs, customer service, and innovation by producing executive reports and conducting daily shift

communications. Supervised and coached 27 analysts, pickers, packers, loaders, and forklift operators. Controlled

$250,000 monthly budget.

Reduced distribution centers from 120 to 40 with a major centralization initiative.

Saved customer $400,000 by consolidating shipments.

Maintained 99.8% delivery rate and slashed costs by regularly evaluating carriers, enhancing supply chain

capabilities/relationships, and implementing penalties for poor performance.

Shrank storage10% by standardizing inventory control procedures. Eliminated unnecessary inventory by initiating

customer stock return policy.

Increased carrier accountability by introducing claim filing procedures to the supply chain network.

Eliminated discrepancies by implementing a comprehensive tracking system.

EDUCATION & MILITARY

Bachelors Degree in Specialized Studies OHIO UNIVERSITY, Lancaster, OH Proudly served in the United States

Army for six years; received honorable discharge.

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