Technical Support Pvt Ltd

RESUME

Name ANGSHUMAN BHATTACHARJEE

Father’s Name Amarendra Nath Bhattacharjee

Permanent Address 70/F,Ananda Palit Road

Kolkata-700014

Contact Number 097********

E-Mail Address **************@**********.***

Date of Birth 23rd September 1977

Nationality Indian

EDUCATIONAL QUALIFICATION

Bachelors Degree in Information Technology from Sikkim Manipal University in 2004.

Technical Qualification

Diploma in E-Commerce from Webtech.

Skill Set

Operating System Windows 98, Windows 2000, Windows XP, Windows 7

Language Visual Basic 6.0, Core Java

Web/Internet ASP, PHP, JavaScript, HTML

Database SQL Server 2008

Others MS-Office, SAAS, ITIL, cloud computing

Work Experience

KSSPL/ Keross R &D (Pvt) Ltd Sep 2012 – Present

Product: IKON (Web: http://www.keross.com)

Role:

* Acquired knowledge about the product in very short period and trained other newly joined employees in the organization about the product.

* Became the central point of communication with customers/channel partners on all technical and functional aspects of IKON.

* Replied and handled the emails and calls directly coming from channel partners/ customers without any supervision.

* Delighted customers/channel partners everyday with the timeliness and accuracy of replies sent to them.

* Learnt the new features of IKON and created documents based on the new features to help the channel partners and customers to understand the product easily for them.

* Created the online user manual of the product.

* Conducted POC (Proof of Concept) with channel partners/customers and helped them to implement IKON successfully in their organization.

* Identified and found bugs in the product and reported them in the bug tracking tool, always co-ordinated with the technical team to resolve the bugs as soon as possible.

* Gathered requirements/ enhancement requests regarding the product form the channel partners/customers and co-ordinated with the technical team to acquire a timeline to implement those in the product.

* Became the internal support and testing personnel for technical team regarding the product.

* Performed through research and study about the products that the competitors of Keross are using and shared the feedback within the employees of Keross.

* Provided training to the channel partners /customers regarding the product .

Environment: Java, HTML, Flex, SQL Server 2012.

Infosoft Global (Pvt) Ltd Nov 2010 – July 2012

Product: FusionCharts (Web:http://www.fusioncharts.com)

Role:

* Worked as the central point of communication with customers on all technical aspects of FusionCharts.

* Replied to technical support tickets/emails directly and in collaboration with the Sales team.

* Managed and handled queries on the FusionCharts Forum. (http://forum.fusioncharts.com)

* Delighted customers everyday with the timeliness and accuracy of replies.

* Built elaborate and exhaustive samples for FusionCharts.

* Became the internal support personnel for Sales, Marketing and other teams.

* Participated actively on external forums on technical issues relating to FusionCharts.

Environment: HTML, JavaScript, ASP, PHP, SQL, windows 7, XML.

AM INFOCOMM (PVT) LTD Dec 2009- Oct 2010

Role: Providing technical support to customers, handling customer queries.

Environment: VNC, Windows 2003, PCAnywhere.

Libsys Technologies Pvt Ltd June 2008 – Nov 2009

Title: Technical Service Executive

Role: Libsys is a complete library automation software.Job responsibilities include providing technical support to customers,installing product & patches and fix to customer server and solving customer issues.Testing the software is also a part of job responsibility.

Environment: Windows 2000, Windows 2003, VB.NET, SQL Server 2000.

Speedev Technologies (Pvt) Ltd June 2007 – April 2008

Title: Technical Support Engineer

Role: The software product is based on application lifecycle management system(ALM). Job responsibilities include providing technical support to customers, installing product & patches and fix to customer server and solving customer issues. Testing the software is also a part of job responsibility.

Environment: Windows 2000, Windows 2003, ASP, SQL Server 2000

Intrasoft Technologies Pvt Ltd Feb 2007- May 2007

Title: Technical Support & Delivery

Role: 123greetings.com is a famous e-card publishing company.Job Responsibilities includes Delivery of weekly offers and newsletters to customers as well as providing technical support to customers.

Environment: Windows XP, VNC, pcAnywhere, GotoMyPC.

HD Dimension Corp April 2005- Jan 2007

Title: Technical Associate

Role: To provide Technical support to the customer through e-mail.

Environment: Windows XP, Visual Basic 6.0, ASP, Access

ErevMax Technologies Pvt Ltd May 2004- Feb 2005

Title: Associate S/W Engineer

Role: Rate Tiger is the software product which deals with the hotel industry

Across the globe. Job responsibilities include providing technical support to customers,installing product & patches and fix to customer server and solving customer issues. Testing the software is also a part of job responsibility.

Environment: Windows XP, Core Java, SQL Server 2000.

References Available Upon Request

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