Customer Service Manager

Janny Kim

***** ****** ***** ********** **,***** 703-***-**** *********@*******.***

Objective

Dedicated inspiring Law student who thrives in fast paced environment. Flexible and hardworking drive to succeed, Organized

and skilled to work in high volumes of calls, and incoming questions from Colleagues.

Skills & Abilities

+6 years Customer service experience, +60 wpm, Detailed –Oriented, Management of over 20 staff members, Front Desk

Receptionist, Complaint Handling, Administrative Support, Filing & Database Records, Appointment of Scheduling, Email

Correspondence, Event Planning, Greeting Visitors, Organizing office rooms and meeting rooms, Microsoft Word, Excel,

PowerPoint, Office, Basic knowledge of finance and accounting, Multi-Line Telephone

Leadership

GMU(George Mason University)Korean American Student Association Representative

GMU(George Mason University) Vietnamese Student Association Representative

GMU (George Mason University) Immanuel Christian Fellowship Small group Leader

Love 146 Activist, Save the Children Activist, Human Rights Campaign Activist, International Justice Mission Activist, To

Write Love on her arms Activist

Languages

Korean, Limited French, Limited Chinese

Experience

[DayCare Director] [Lord’s Church of Virginia] [2011-Present]

Create and develop appropriate curriculum for the students

Financial responsibilities, buying essential equipment and supplies for the Teachers and students

Managing communication between the Parents and teachers and students

Stable environment for the new Church to have someone who has Childcare/Teaching Experience (+7 years)

[Administrative Assistant] [Columbia College Fairfax campus] [2011-2014]

Served as the first contact before seeing staff member, Resolving conflicts of students and staff

Organized, filed, research any database information from staff and students

Provided quality customer service, and organized scheduling, email for staff members

Organized, Stocked: Meeting rooms, supply rooms, copy room

[HEad manager] [Deale Umai Sushi House] [2011-2013]

Schedule waitress and cooks work schedule, maintain register and orders at all times

Progressed from waitress, cook, and assistant manager to head manager. Trained waitresses and cooks.

Maintain physical environment of the restaurant and fixed any complaints from customers in high-stressed situations

Sign off for orders in store and balanced checkbooks and restaurant accounts

Maintain Website and update new menus and orders from the restaurant website.

• Monitored and evaluated over 20 staff members and resolved conflicts between staff.

Education

[AA Asociates of Arts] [2015] [NVCC Northern Virginia Community College]

Major: Global Affairs

Minor: Conflict Analysis and Resolution

[Ib Diploma Canidate] [2011] [Gar-field Senior high School]

Advanced Diploma: IB Diploma Candidate

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References

Sook ki Kim

Lord Church of Virginia

Teacher Assistant

Cell: 703-***-****

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John Kim

Columbia College (Fairfax Campus)

Testing Administrator/IT support

Cell: 571-***-****

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Contact this candidate