Customer Service Sales
Resume:
Paula NuSharon Leak-Jones
Newark, New Jersey 07112
**********@***.***
Objective
To secure a position utilizing my experience in customer
service and collection skills for an opportunity in a
professional organization.
Experience
02/14-Present Hertz Corporation Newark, NJ
Transporter
* Transport vehicles safely between airport and off-
airport locations
* Provide outstanding customer service
04/12-05/13 Bank of America Newark, NJ
Senior Mortgage Collector II- Legacy Asset Servicing
*Review and manage 30 day to 180 day accounts
*Serviced delinquent or high risk borrowers in order to
secure payments
*Providing resolutions and payment programs to customers
exhibiting financial hardships
*Assisted Customer Relations Managers in the collecting of
modification documents
*Provided excellent customer service while discussing
liquidation options to prevent foreclosure
*Assists management in the reporting of daily collections
and timekeeping
*Consistent Achievement in quality, productivity and
monthly goals
11/03-04/12 Customer Advocate/Senior Collector II
*Managed a portfolio of delinquent credit card accounts
totaling an average of $5 million monthly from 30 days past
due through 150 days
*Tasked with the responsibility of mitigating the
potential losses by exciting repayment solutions to
assist customers with curing their delinquent accounts
*Maintained and secured customers and bank information at
all times
*Provided useful skip tracing techniques to team in order
to enhance customer contact
11/02-05/03 Allied Office Supplies Inc. Clifton, NJ
Customer Care Representative
*Handled telephone inquiries related to office supplies,
furniture and beverage orders
*Processed and verify customer orders and credit
adjustments
*Interacted with inside and outside sales representatives
*Monitored the day to day process of all orders processed
within 24 hours
*Utilized software for customer accounts status and
billing concerns
*Performed multiple tasks in a fast paced environment
*Handled or resolved customers and employee questions
06/97-04/02 Nextel Communication Rutherford,
NJ
Retention Specialist/Customer Assistant
*Handled potential disconnection escalations from customer
care
*Negotiated strategies to prevent customers from canceling
Nextel services
*Solved complex customer related problems and ensure
customer satisfaction
*Retained accountability for customer issues and churn
rates
*Made outbound calls to customers for products and
services of Nextel
*Utilized system for customers account status and billing
issues
*Mentored and trained new employees on company system and
procedures
Education Montclair State University Montclair,
NJ
Family and Child Studies
Skills Intermediate in Microsoft office, AS400LS,
Powerpoint, Word, Negotiating, Collecting,
Billing,Problem Solving, Organization, Written and verbal
communications
Contact this candidate