Customer Service Human Resources

LISBEL SUAZO

Orlando, FL ***** - 407-***-****

************@*****.***

OBJECTIVE

Desire a responsible position that promotes personal and professional growth, where my performance can tangibly

impact the organizations goals. My extensive practical experience in public relations has provided me the opportunity

to refine my interpersonal skills. I am an extremely motivated and talented person with useful insights into future

trends.

SKILLS

Bilingual, fluent in Spanish and English. Excellent telephone personality, Computer Literate and Customer service

experience. Proficient Knowledge in Windows 98-XP Professional, Word, Excel, PowerPoint, Outlook, Internet,

WordPerfect, 10-Key, Typing, Data Entry, Lawson, ADP, Tenant, Escreen, PeopleSoft, Kronos, Stromberg and Request

Managing System (RMS). Miscellaneous other clerical duties, including routine filing, use of copier, fax, scanner and

other office machines, Class D & G license.

WORK EXPERIENCE

FIRSTSERVICE RESIDENTIAL Orlando, FL

HUMAN RESOURCES ASSISTANT

February 2014/Present

Provide administrative and HR support. Answer incoming calls and emails concerning PTO, Vacation time, Policy,

Payroll and other concerns. Assist with HR related routine inquiries, prepare letters and mailings, distribute department

mail, support the recruitment process, on-boarding, screening candidates, background checks, drug testing and offer

letters. Bi-weekly payroll inputting and distributions of paychecks. Support HR Generalists with routine data entry into

ADP, HRIS system and run reports as needed. Created a filing system for new and current employees, maintaining

proper and current documentations. Update files for employee personnel files in line with company policies and

government regulations. Respond to employment verifications as needed. Assist with the preparation and handling of

new hire and/or termination paperwork and files. Assist with HR related special projects such as benefits enrollment.

Perform or assist with any operations as required to maintain workflow and to meet schedules. Participate in some

meetings and work groups to integrate activities, communicate issues, obtain time-off approvals, resolve problems and

stay updated with new developments, requirements, policies, and regulatory guidelines. Perform any range of special

projects, tasks and other related duties as assigned.

CONNEXTIONS, Inc. Orlando, FL

HUMAN RESOURCES RECRUITER(PROMOTED)-Laid off

June 2013/January 2014

Screening possible candidates call and schedule interviews, offer employment, drug test, creating IDs for employees

using DNA Fusion, on-board and terminate employees. Recording all actions using Kronos and Lawson programs.

Assist new employees by providing orientation information packets, reviewing company policies, benefit programs,

gathering withholding and other payroll information. Assist HR generalist in hearings, terminations, processing FMLA

paperwork and sit taking minutes for meetings. Assist in payroll inputting bank account information and PTO

information onto Lawson portal. Maintain personnel records, up-dating and tracking new and old employee files. Other

clerical duties as assigned.

HUMAN RESOURCES ADMIN.

January 2013/June 2013

Assist the Human Resources department in fielding questions and inquiries from both current and potential employees.

Serve as a liaison between HR staff and Company employees to assist in preparing materials for new hires. Greet HR

visitors and respond to any questions and inquiries regarding benefit programs, Human Resources policies and

company policies. Prepare appropriate documentation and process necessary paperwork for future and current

employees. Assist in background testing and drug testing, assist in employment verifications as necessary, and provide

information to callers and potential employees. Answer multiple phone lines and direct individuals to appropriate

department. Prepare materials for new hires, assist new hires in the on boarding process, creating security badges,

filing and other clerical duties as assigned.

LOCKHEEDMARTIN Orlando, FL

HUMAN RESOURCES ASSISTANT – CONTRACT OVER

November 2010/November 2011

Owning and performing all aspects of the On-boarding process for all Global Training and Logistics (GTL) new hires,

transfers and rehires. Gathering & validating candidate pre-employment documents and inputting candidate data into

LMPeople, LM Careers, RMS and in-house tracking tools. Support recruiters by scheduling interviews, forwarding &

tracking a variety of pre-employment & hiring documents, creating and maintaining electronic folders for candidates,

and coordinating building access with site security if appropriate. Provides office support activities to include

processing peer to peer gift cards, ordering office supplies, maintaining a monthly staffing calendar and maintain daily

status report outlining tasks completed throughout the week. Excellent customer service providing information to all

levels of employees regarding personnel policies and procedures. Performs other duties as assigned to successfully

support the center's operations

ORANGE COUNTY PUBLIC WORKS Orlando, FL

ADMINISTRATIVE TECH- HUMAN RESOURCES TECH - SCHOOL

May 2009/October 2009 - Job Freeze

Provide support by preparing monthly and weekly reports for the Chief Engineer. Receive correspondence and invoices

for input / monitoring. Update and maintain daily status report outlining tasks completed throughout the week. Take

minutes for all Utility, Inmate, Coordinators and Foreman’s meetings. Create and prepare correspondence as requested

for typing and finalizing letters to civilians and commissioners. Provide excellent customer service to civilians

inquiring about information concerning R&D.

HUMAN RESOURCES TECH

November 2007/May 2009 - Promoted

Participate in interviewing, selecting, coordinating and evaluating employees. Enter employment applications into

PeopleSoft, download, sort, and prepare and route employment applications for screening of minimum qualifications.

Maintain H.R./Safety files; enter disciplinary and other H.R./Safety information into tracking data base. Assists by

preparing job advertisements, prepare internal and external job postings. Complete data input and close recruitment

files once the hiring decision has been made. Maintain predetermination Hearings (PDH), grievance files, employee

notification and related employee relations issues. Assist in the coordination and administration of employee training

programs. Assist, process, research and assist with resolution of payroll issues.

ADMINISTRATIVE SUPPORT CLERK

April 2005/November 2007

Provides support by preparing correspondence, agendas, and materials including administrative and public reports for

reproduction and distribution. Enter and manipulate data and information in Kronos, Web HR, word processing,

spreadsheet, and other database applications by creating word processing templates. Invoice tracking for fiscal

division. Participate in interviewing, selecting, coordinating and evaluating employees. Provide customer service while

covering front desk reception area.

OCWEN FEDERAL BANK, FSB Orlando, FL

REDEMPTION/CANCELLATION SPECIALIST – CONTRACT OVER

January 2004/December 2004

Worked with Real Estate Brokers, Asset Managers, and client to compile property management expenses and loan

payoff figures. Provide redemption figures to previous mortgagors in a timely manner. Follow up with county offices

to insure redemption funds are accounted for. Process redemption certificates to deed property back to previous

mortgage after redemption. Receive notices of servicing withdrawal from client. Collect file, collect information on

property management and legal expenses, collect all check payments and send to VA. (Careers USA)

VALENCIA COMMUNITY COLLEGE Orlando, FL

RECEPTIONIST – HUSBAND IN MILITARY

February 2000/November 2000

Screen telephone calls and office visit requests for public assistance. Initiate application procedures for health program,

greet customers and answered questions concerning requirements for enrollment & program information. Filing, pick

up and distribute incoming mail, and handled all correspondence. Complete reports and projects assigned.

ORANGE COUNTY EP Orlando, FL

SECRETARY – NEW JOB

August 1998/February 2000

Prepare correspondence, memoranda, reports, and standard notices for professional staff. Answered phone, scheduled

appointments for clients, filing and update accounts. Collect payment for copies made. Assist the Executive Secretary

on projects due for The City of Orlando. (Spherion former Interim)

EDUCATION

Columbia College

Human Resources

Orlando, FL/ATTENDING

University of Phoenix

Human Services

Orlando, FL

Columbia College

Psychology/Human Relations

Orlando, FL

Okaloosa Applied Technology Center

Administrative Assistant - Certified

Fort Walton Beach, FL/February 2003

University High School

General Diploma

Orlando, FL/May 1995

Contact this candidate