Customer Service Administrative Assistant

Rachel Ferrari

**** ******* ***** **. ***** Rouge, LA 70816

email: ********@****.*** • mobile: 917-***-****

Strengths

• Solid software skills (Windows and Apple systems) including Microsoft Office

• Knowledge of modern office equipment

• Strong interpersonal and organizational skills

• Team player acknowledged as "Total Quality and Customer Service Professional"

Work Experience

Executive Assistant to CEO

Tax Credit Financ e LLC, Baton Rouge, LA

2007 - Present

• Prepared expense reports, monthly balance sheets, P&L statements and general banking

• Managed office agendas and deadlines

• Captured documentation during meetings

• Responsible for day-to-day clerical work and correspondence with worldwide clients

• Prepared payroll and accounts payable check requisitions

• Prepared travel arrangements (both foreign and domestic)

• Maintained office equipment and other duties as assigned

• Assisted with acquisition agreements, independent contractor agreements, licensing

agreements, territorial agreements, as well as all corporate documents, minutes, agendas,

and annual registration forms

Medical Records Clerk

East Jefferson General Hospital - Metairie, LA

2006 - 2007

• Responsible for promoting the hospital's physicians and services via inbound and outbound calls

• Maintaining and retrieving patient files

• Filing all patient data upon receipt of information; initiating records for new patients and creating

computer index; preparing filing labels; maintaining filing statistics; auditing filing sequence

• Requesting information from various departments and responding to corresponding

requests

• Distributing patient lab reports to physicians, and materials to other departments.

• Photocopying records and documents for billing and legal services.

• Maintaining office equipment and other duties as assigned

Administrative Assistant

Peterbil t of Louisiana - Baton Rouge, LA

2004 - 2005

• Responsible for customer billing and collections

• Making follow up calls for collection purposes

• Quickly and effectively solving customer challenges

• Answering the phone and providing information

• Data entry/book keeping

• Scheduling appointments and updating customers with status of services being rendered

• Ordering and tracking of various parts to ensure timely delivery of service

• Maintaining quality control/satisfaction records

• Helped grow customer base through participation and assistance with various

advertising/marketing endeavors

Office Representative

State Farm Insurance - Wood-Ridge, NJ

2002 - 2004

• Duties included answering a high volume of calls through a multi-line telephone system

• Responding to inquiries and providing information about the agency to callers and visitors

• Accepting, organizing and initiating applications for insurance

• Photographing and cataloging insured items

• Typing correspondence, memos, reports, other materials and managed document index

system

• Maintaining appointment lists, meetings and calendars

• Opening, sorting, and delivering; mail, parcels, downloads, email, applications/resumes,

and logs

• Operating postage machine, preparing outgoing mail for delivery to the post office, and

transmitting facsimiles

• Routinely re-order department supplies and maintaining basic office equipment.

• Assisting with special administrative projects

• Handling overflow work from other employees

• Performing other duties as needed to ensure the smooth operation of the office

Education

Bachelor of Science, Psychology

University of New Orleans - New Orleans, LA

2010 - 2013

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