Testiing,Test Lead

NAGARAJA THIPPESWAMY

#****, *** ****, *** *****, “D“Block, AECS Layout, Kundanahalli, Bangalore-560037

Mobile: 886-***-****

Email:*******.***********@*****.***

SUMMARY

Result Oriented QA Test Lead with 10 years of professional experience in IT with an extensive background in quality

assurance, design verification and testing Methodologies. Ability to train, lead and motivate team members. Excellent self-

starter and ability to do multi-tasking, prioritize difficult project to maintain highest quality while reaching the timeline. Very

proactive, results-oriented, fast learning are some of the core strengths.

PROFESSIONAL SUMMARY

• An accomplished QA Lead with extensive experience in Project management, requirements definition, software testing

and quality assurance in Telecom, Health care, Insurance and HR/Payroll domains.

• Experienced in developing and implementing comprehensive SDLC and test methodologies.

• Worked as primary liaison with Business, QA, Development teams and Vendors for major releases, recreation of

customer issues, subsequent hot fix and patch testing and successful release of patches.

• Strong Skills in using testing methodologies and Web application testing, Functionality Testing, Integration Testing,

System Testing, Business Function Testing, Database testing and UAT support.

• Specialized in analysing the functional specifications and writing detailed test plans, test cases, execution of test

scenarios, analysing the actual results against the expected results.

• Log, track, and verify resolution of software and specification defects along with documenting all phases of QA process.

• Coordinate defect review meeting between various stake holders.

• Participated in CMMi,level 3 process implementation and audits.

• Estimate, releases cost, schedule and identify constraints, risks and manage them.

• Good exposure to agile methodology.

• Good exposure to Business Intelligence (BI) and Data Analytics.

• Good exposure to production support. Tracking production tickets on daily basis, recreation of customer issues and

assigning to team members.Prepare RCA for production defects.

• Conducted various user conferences, training and demos showcasing new functionality and enhancements. Evaluating

and gathering specific client expectations on QA.

• Reengineer QA methodologies and processes that resulted in establishment of complete traceability of requirements and

enhanced test quality.

• Managed various QA phases, Train and Mentor team members on process/test methods

• Meet daily with team members to verify goals, responsibility, and understanding of assigned projects; help clarify their

projects and roles by reviewing their test cases and documentation.

EDUCATION: Bachelor of Engineering, in E&CE

WORK SUMMARY:

• Working at Fidelity National Information Services (FIS), India Pvt Ltd .Bangalore, Software Test lead/QA Lead from

March 2011 to till date.

• Worked at Polaris Software Labs,Gurgaon as Team Lead since from Nov 2010 to March 2011

• Worked at IBM India Pvt. Ltd., Bangalore as a Senior System Engineer from Dec 2007 to Nov 2010

• Worked as System Tester at IBM India Pvt Ltd outsourced by Magna InfoTech Pvt Ltd . Bangalore, from June 2006to

Nov 2007.

• Worked as Testing Engineer at Unified Technologies, Bangalore from Aug- 2004 to May 2006

SKILLS SUMMARY

SQA Testing & Methodologies Regression & Negative Testing Defect/Bug Tracking

Agile methodology,Scrum expert, UI & Compatibility Testing Test Strategies & Coverage’s

Test Plans, Cases & Processes FunctionalData Interface & Migration Testing QA & QC Standards

Requirements Performance/Load/Stress Testing Project Plan,

Scripting & Documentation Database Testing, Risk Management, Estimation, DR

Test Evaluation Report Business Intelligence, Dashboard,Data Analytics plan,RCA

Production support, UAT support testing

FP Analysis, SRS preparation

TECHNICAL SKILLS:

Windows 7/XP/2000,HP-UNIX 10.2,Visual Studio 2010, Java, Selenium Web drivers, Oracle 9i, SQL Server 2008, MS Office, MS

SharePoint, HTML, XML, INFORMIX Ver 7.2DB,

TOOLS:

HP Quality Center 10.2, TFS 2010,WinCVS, IBM Test management tool, RPM, DRTT, RMT, Run rate tool. Clear Quest, Toad for

Oracle 9.7.2, SOAP UI for web services, Bela tool for web methods, SVN, Test Director 7.6., and Win CVS

PROJECT EXPERIENCE:

Current: Fidelity Information Services (FIS) India Pvt. Ltd.

Role: QA Lead (July12–till date)

Client: Ceridian, USA/Canada

Technology: Java, .Net, SQL Server 2008

Project 1:CESA-CBI:

Ceridian Security Manager Use Ceridian Security Manager to manage your client profile and user accounts.

Ceridian Business Intelligence Use Ceridian Business Intelligence for near real-time access to your payroll output and easier access

to data across your organization in aggregated and detailed formats. This service enables you to make better, timelier business

decisions.

HPL and HPW applications input HR/Payroll data into CBI system.

Responsibilities:

• Managed design, development, and execution of the entire test process; track and report progress of test execution;

document and coordinate the detailed execution plan for all cycles to support testing.

• Managed and performed hands on project planning, auditing of system requirements, creation and certification of

documentation, tracking progress metrics and defects and mentoring the team.

• Worked on preparing Estimate, Master Test Plan and Detail Test Plan.

• Managed the off-shore test teams by delegating tasks to the team and tracked the same.

• Communicated business requirements, goals, and directives to the technical team and served as client interface for

managing user expectations and achieved client satisfaction.

• Implemented QA process and maintained the quality system documents.

• Conducted daily scrum meeting with offshore team, reviewed assignments, defects and queries on daily basis.

• Worked with onsite team, to get solution to all queries raised by offshore team on daily basis.

• Meet weekly with team members to verify goals, responsibility, and understanding of assigned projects; help clarify their

projects and roles by reviewing their test cases and documentation.

• Report project status to management team on daily/weekly basis.

• Raise and track the problem logs to closure.

• Participated in peer review for the test conditions and test cases

• Involved in UI testing, back end testing and reports generation at analytics section.

• Performed Functional, Integration, Security and Regression testing

• Formulated Quality assurance plan. Measured and monitored actual test results.

• Tested application security features, including user role assignment, passwords and compatibility across multi browser

types.

• Coordinated with different groups to get the requirements and train them before release.

Role: Senior QA (March’ 11–June’ 12)

Client: State of MN, USA

Technology: Java, .Net, SQL Server 2008

Project 2: CapMed is an online PHR (Personal Health Record) provides an easy-to-use, comprehensive health record that allows

individuals and families to take charge of their own healthcare. Online PHR offers a cost-effective, simple method of tracking and

reviewing your family's medical records .Personal Health Record functionality varies based on the type and brand of PHR you

choose.

Responsibilities:

• Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned project releases.

• Performed Functional, Integration, Security and Regression testing.

• Designing test cases for testing the application.

• Executed test cases for functionality testing, GUI testing and regression testing.

• Involved in testing the user interface.

• Prepared test report and bug reporting

• Implemented QA process and maintained the quality system documents.

• Provided the training for the new joiners in the team.

Past:Polaris Software Labs,

Role: Senior QA, Module Lead:Nov 2010 to March 2011

Client: RBS, UK

Technology: Java, .net, SQL Server 2008

Project: RBS Insurance _CSR_BusinessIndexing:

RBS Claims System Replacement (CSR) programme will be implementing Guidewire’s ClaimCenter as the replacement for UIS

Claims processing/management. This project deals with the implementation of the Image component of this programme. The

objective of this project is to build a system that can capture document images and link them to the appropriate claims. The

components – Vignette Image Capture, TIBCO iProcess, Java business indexing application and the interfaces between them will

be built to meet the objective.

Responsibilities:

• Involved and Coordinated with Business Analytics team in requirement gathering.

• Analysed business requirements & developed Test Plan, Process & reporting/metrics in MS Excel.

• Identified various scenarios and performed Functional, Integration, System and Regression testing.

• Generated reports in Excel to show the test status of the test scripts and participated in the meetings to walk through the

defect reports periodically.

• Participated in peer review for the test conditions and test cases

• Followed all the test process and shared with the team to improve the quality of testing.

• Provided the training for the new joiners in the team.

• Provided test effort for all the small/medium Work Request.

• Meet weekly with team members to verify goals, responsibility, and understanding of assigned projects; help clarify their

projects and roles by reviewing their test cases and documentation.

• Actively involved in QA process improvement activities like process flow, problem resolution, bug tracking, etc.

Past: IBM India Pvt. Ltd

Role: Senior System Tester

Client: Vodafone Italy

Projects:

Project 1:Dealer Station is an application which is used to develop instruments for Vodafone dealers for selling Vodafone products

and services (E.g. SIM, ADSL, Mobile equipment’s and accessories, Advance Services, Post activation services, Promotions, Value

Cards). The Vodafone dealers are the core sales channel that sells products and services. There are business channels which are

supported by Dealers which have access to all the functionalities of the Vodafone for selling their products. Through the Dealer

Station web site, dealers can access to functionalities such as: -Customer subscription; - SIM activations; - Post activation

functionalities; - Back office functionalities.

Technology: ASP.Net, Oracle 9i/SQL

Project 2: CCM/BESFO, ClarifyCRM 12.5, Amdocs product, is used by all the Vodafone Italy call centres for the customer

relationship management. This acts as a reference for the Vodafone Italy Call Center agent (Representatives - REP) to perform front

and back end activities for a contacting customer. The order Management for the 3G products of Vodafone is done by BESFO

system which is a subsystem of CCM.

Technology: Clarify 12.5, Java, Corba,C,C++,JSP,

Project 3:OCA/OAG: Omnitel Customer Administration is one of the applications used in the Call Centers. It allows operators to

manage information about customers, stored in CCBS database. The application is a front-end tool to manage information regarding

customers, SIMs, MSISDNs, services and their functionalities, (the interface management with the network), calls, bills, and, in

general, everything about the customer management and the CCBS system.

Object Analysis Group consists of a set of services offered to the Call Center and VO channels that are used to perform operations

on billing objects, customer and other features. OAG has been built as a centralized server, thus making it possible to lower impacts,

costs of initiatives to canvass and ensure the integrity of DB CCBS for billing, rating, provisioning and other subsystems. This

system structure avoids repeating the same business logic in the different applications.

Technology: Forte 4GL, Application and Web Server 5.2.25,Oracle Database Server 9i&10i, Web logic Application Server

Java Development Kit (JDK) Eclipse

Responsibilities:

• Reviewed and analysed Business Requirements and assisted team lead in making the test plan, developed Test Cases

and Test Procedures based on FRD.

• Performed Functional, Integration, Security and Regression testing.

• Worked on preparing test conditions, test cases and test data.

• Performed Backend testing of the application to check whether data was going on proper and designated database tables

and checked the content retrieved on various windows against the database tables to make sure that the process retrieved all the

customers' data by executing SQL queries.

• Tested application security features, including session expiry, book marking, passwords and compatibility across multi

browser types.

• Provided test effort for all the small/medium Work Request.

• Participated in peer review for the test conditions and test cases

• Followed all the test process and shared with the team to improve the quality of testing.

• Validated web methods by using SOAP-UI tool.

• Provided the training for the new joiners in the team.

• Validated product release by testing its requirements and certify if it can be eligible for User Acceptance testing.

Role: QA Lead

Client: AT&T, USA

Technology: Java, C++, Informix 4GL,Oracle 9i, LibE 3.3, SQL Server 2000, INFORMIX Ver 7.2, HP-UNIX,WINDOWS 2000/XP

Project 4: SOP- P (Signalling Operations Platform - Provisioning) is a platform for core and local provisioning of the call processing

updates for the signaling network elements. This highly automated system support the manual, automated input and derives and

delivers link, routing and screening recent changes and table updates for the CPED work centre in Cincinnati and Kansas City .

Responsibilities:

• Reviewed and analysed Business Requirements and assisted team lead in making the test plan, developed Test Cases

and Test Procedures based on SRD\BRD.

• Analyzed the Business requirements and prepared the SRS for the development and testing team.

• Performed Functional, Integration, Security and Regression testing.

• Performed Backend testing of the application to check whether data was going on proper and designated database tables

and checked the content retrieved on various windows against the database tables to make sure that the process retrieved all the

customers' data by executing SQL queries.

• Coordinated with vendors, AD team, JST and SIT team.

• Conducted status and triage calls with the client and delivered project status.

• Managed the off-shore test team by delegating tasks to the team and tracked the same.

• Worked on Function Point analysis for application. Prepared new base line document which helped team to get more FP

points and increased productivity.

• Participated in BRD/SRD/ Design review meetings to understand requirements.

• Participated in both peer and external review for the test conditions and test cases.

• Meet weekly with team members to verify goals, responsibility, and understanding of assigned projects; help clarify their

projects and roles by reviewing their test cases and documentation.

• Provided timely support to UAT team before going 'Go-Live'.

• Implemented QA process and maintained the quality system documents.

• Provided the training to the new joiners in the team.

Past: Unified Technologies

Role: Testing Engineer

Client: Enmed Inc., U.S.A.

Technology:VC++, Windows 2000, Star Team 5.3.

Project:MedPACS Universal is a complete PACS solution designed to meet the needs of a wide range of medical specialties that

deal with images, by allowing them to centralize storage and streamline imaging workflow. It fits the needs of the different imaging

departments such as cardiology, ophthalmology, radiology, pathology and dentistry. Built in accordance with the DICOM 3.0

standard, MedPACS offers a scalable and affordable PACS solution that was once out of reach of most medical practices.

Responsibilities:

• Designing test cases for testing the application.

• Executed test cases for functionality testing, GUI testing and regression testing.

• Involved in testing the user interface.

• Worked on preparing test conditions, test cases and test data.

• Prepared test report and bug reporting

• Participated in peer review for the test conditions and test cases

• Provided the training for the new joiners in the team.

Personal Profile:

Nationality : Indian

Languages Known : English, Kannada,and Hindi.

Sex : Male

Marital Status : Single

Passport : Valid

Date:

Place: Bangalore (Nagaraja Thippeswamy)

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