Customer Service Manager

Richard A. Fasano

*** **** ******* ****** ****: (646) 831-

1015

Staten Island, NY 10308 Email: **********@*****.***

SUMMARY OF QUALIFICATIONS

A Facilities Manager with over twenty years of experience working in the banking, publishing, architectural/engineering firms

throughout New York; proven record managing multiple properties with hundreds of employees; hands on in all aspects of the

job.

AREAS OF EXPERTISE

• Excellent customer service

• Vendor management relationships

• Vendor liaison for large-scale moves

• Project management for renovation and facility upgrades

• Ability to work within demanding timeframes and under budget

• Coordinates internal and external moves and interfaces with internal departments

EXPERIENCE

STV Incorporated 2007-Present

New York, NY

Facilities Manager

• Manages a combined staff of 9 between Facilities and the Plan Desk

• Worked on supervising the renovation of the elevators in two buildings and the renovation of all six floors over the past year by

the General Contractor and all his subs

• Maintain daily operations of six floors within two buildings

• Work with building cleaning Supervisor to insure nightly cleaning takes place and is done properly

• Work with building manager to ensure that all speakers, alarms and strobes are working properly and update fire alarm charts

for each floor when staff members leave

• Work with Fire Extinguisher company to keep all devices operational and up to date on all floors including Computer and server

rooms

• Report all heat and AC related issues to the building as well as leaks/floods

• Work with the building management to ensure proper temperatures on all floors throughout the year

• Also work with the building manager requesting use of the freight elevators and dock

• Conducts daily walkthroughs of all floors to ensure that Facilities staff is replenishing bathrooms with C-folds, toilet tissue,

toilet seat covers and feminine products to make sure all bathroom dispensers are working properly

• Checks all pantries daily to ensure that areas are refilled and kept clean

• Have staff take inventorory of pantry and janitorial supplies and place orders with appropriate vendors

• Do space planning for all departments for incoming employees

• Coordinate moves with the IT department and be the liaison with moving companies

• Update floor plans quarterly via AutoCAD

• Speak to vendors on a one-to-one basis regarding certain projects for the firm, and get written proposals for the job to be

performed

• Setup ID cards for incoming employees and maintain system and software

• Work with HR department requesting nameplates from Rubberstamp Company for incoming employees

• Work with quality control personal to insure proper Records Management for all Departments

• Oversees Plan Desk, who works with Marketing Department to get proposals ready for delivery

• Can roll up sleeves when necessary and cover all aspects of the job including building of cubicles

Source Media 4/02-3/07

(Formerly Thomson Media-Publishing Company)

New York, NY

Maintenance Supervisor/Office Manager

• Supervisors the follow-up of various projects by the facilities staff of six

• Coordinates internal and external moves, and schedules meetings with vendors in order to obtain proposals for various

types of work

• Works directly with building management setting up the use of the freight elevators

• Daily walk-through in three buildings to ensure proper working conditions

• Maintains all office equipment, copiers, water coolers, coffee, and soda machines

• Ordering and up-keep of all supplies and purchasing of all Pantry supplies

• Backup for all shifts, including the Facilities Manager and Mailroom Supervisor

• Responsible for all inventory in warehouses, ex: furniture and parts, as well as archive boxes responsible for internal

disconnects and reconnects of computers and phone lines

• Generates floor plans through the Auto-Cad system and retrieves sign-offs from managers on upcoming moves

• Works directly with Moving companies and obtains bids for all projects

• Breaks down projects in order of importance, coordinates work with vendors and follows-up until projects are completed

• Responsible for fire evacuation charts and scheduling of fire drills

• Set up card keys for incoming employees, and delete existing card keys for terminated employees

• Responsible for delegating the changing of all light bulbs, air freshener dispensers, refills and batteries

• Changes tumblers and replaces missing furniture parts in Knoll and Steelcase furniture

• Sets up, pulls product from warehouse and reconfigures cubicles, from surfaces to panels

• Sets up record retention for all former issues of financial publications

• Experience with area builds outs and expansions plus cubical assembly

• Created extensive spreadsheets showing comparisons for all vendor work

JP Morgan/Chase/Chemical/MHT 7/91-7/01

New York, NY

Office Manager/Supervisor

• Supervised 4 employees

• Controlled and updates office supplies daily

• Designed a database on excel to keep track of all office supplies ordered at the end of each month, to cut costs of

overstocking and duplicating orders by individual departments

• Maintained all office equipment including fax machines, microfilm and microfiche readers, printers, and copiers for their

meter readings, supplies and maintenance records

• Set up remittance service though trustees and vendors for the distribution of securities bondholder reports for 10 accounts

monthly

• Instructed staff in the breakdown and storage of company microfiche

• Set up bills and invoices for payment though the accounts payable area and reconciled invoice differences between the

bank and the vendor

• Planned and created floor plans for three relocation projects within the company, including staff, phone, and equipment

relocation, arranged for new phone and computer lines when necessary

EDUCATION

Brooklyn College

Business Administration

American Institute of Banking

OSHA Completed GHS Training

For Chemicals in the Workplace

10 Hour OSHA Certification class completed June 2014

References Furnished upon Request

Contact this candidate