Customer Service Human Resources

VERONICA VILLA

**** ********** *****, **** ******, CA 90660

Cell: 562-***-****

********.*.*****@*****.***

Skills Profile

Administrative professional with 15 years experience working for higher education institutions, educational

programs, for profit and nonprofit organizations, Adept at office management; Strong Organization and

Communication Skills Goal oriented, responsible and highly motivated Experience in supervising student

workers, working collaboratively and fulfilling special requests Bilingual English/Spanish read, speak, and write

Proficient in MS Office, Outlook, Word, Excel, Quickbooks, PowerPoint, Picture It and Print Shop Deluxe,

People Soft, TA-100 Human Resources knowledge ensure that personnel files are in order according to

licensing requirements, Process new hires and process I-9 forms SEVIS/DSO knowledge

Education

Bachelor of Science in Human Service/Management, University of Phoenix, 2013

Certificate in Professional Office Administration, University of Southern California, 2007

Experience

Administrative Assistant, Graduate Admission October 2006 - November 2013

University of Southern California

Organize work flow and administrative support to the Assistant Dean of Graduate Admission. Maintain

Assistant Dean’s calendar and events calendar.

Coordinate special events and departmental meetings. Interact with departments and representatives formally

on behalf of Assistant Dean and Office of Graduate Admission.

Coordinate with vendors to arrange facilities, gathering sites, guest accommodations, catering and distribution

of promotional material.

Manage departmental budgets, process expense reports, monitor ProCards, process check expense reports

against ASR’s on a monthly basis to ensure accounts are billed correctly

Research and evaluate the effectiveness of existing internal process. Refine review processes to create a more

efficient system for student workers and Graduate Admission team.

Screen resumes and schedule interviews for perspective candidates.

Interview candidates and student workers. Also participate in job fairs.

Supervise 12 staff members and 6 student workers and coordinate tasks. Approx. 6 student workers hired

simultaneously and ensure file review duties are performed accurately, over 40,000 graduate admission files

reviewed last admission cycle.

Provide Technical support for prospective students, graduate units, staff and new users for the following

databases: Apply Yourself graduate admission application system and Student Information System (SIS)

Track exempt staff monthly accruals.

Manage and maintain official and confidential documentation, ensure departmental policies and procedures

are implemented.

Review and prioritize incoming mail, screen incoming calls, and provide customer service to callers on an as -

needed basis, order office supplies, inventory office materials and maintain office needs.

Assist in file review as needed.

Executive Secretary January 2004 - October 2006

USC School for Early Childhood Education

Organize and expedite work flow through the Director’s office. Assist in projects as requested, and daily tasks

as needed. Maintain Director’s calendar, accept and decline commitments on Director’s behalf.

Coordinate all staff meetings and events; manage travel arrangements for Director and team members.

Record and transcribe minutes at board and management meetings.

Compose and produce quarterly State Preschool Fiscal & Attendance Report.

Assist Director in budget composition and processing. Process and maintain independent contract agreements.

Monitor budget, compose spending reports and process business expenditures.

Maintain USC Human Resources Policies & Procedures including payroll.

Process payroll for 250 employees.

Process termination paperwork. Post new positions on USC website.

Ensure that the personnel files were in compliance per licensing requirements. Ensure that TB health records

were up to date.

Participate in the interview process.

Coordinate arrangements with internal/external vendors regarding travel, lodging, refreshments, and

presentation materials Handled all assigned matters of communication including the most sensitive and

confidential information.

Maintain PROMIS database

Assist the Family & Community Partnership manager with Policy Council Meetings.

Make day-to-day administrative decisions; provide direction and guidance to staff.

Assist the Family and Community Partnership Manager, Education Manager, and Health Manager with their

departments to ensure their files were in compliance for the Federal Review.

Process intake applications and worked closely with the Family Advocates to ensure that parents questions

and concerns were answered.

Translate for Spanish speaking families.

Assist in the classroom when needed to ensure the student ratio was in order.

Executive Assistant February 2000-February 2002

Long Beach Day Nursery

Assisted the Executive Director and Finance Director with daily office operations.

Worked in collaboration with the Human Resources director to ensure that all personnel files were updated

according to State and Federal licensing requirements.

Preformed a variety of clerical duties, establish and maintain office and record keeping systems, data entry.

Direct mailings to over 5,000 donors.

Update donor’s files in the web base system.

Communicate policies and any other concerns with parents, translate to Spanish speaking parents.

Reconcile financial records.

Solicited support and or contributions from local community agencies; provide guidance to staff.

Human Resources Assistant March 1995 - February 2000

Howards Janitorial Services

Screen applications and schedule interview with perspective candidates.

Interview candidates for vacant positions.

Post new positions on Monster Jobs.

Process I-9 and work on personnel file for new hires.

Process terminations.

Process worker compensation paperwork.

Conduct safety trainings for new hires in English and Spanish.

Process payroll for 150 employees.

Ensure that documentation of chemicals are in file per OSHA regulations.

Ensure that personnel files are in compliance. Ensure that Resident Alien Cards where up to date.

Document employees disciplinary actions such as verbal, and written warnings.

Ensure that all personnel information is maintained confidential.

References Available upon request

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