Customer Service Maintenance

Joseph Kliebert

Senior Maintenance Manager - US ARMY

Fayetteville, NC

****.********@*****.*** - 912-***-****

Highly motivated Master Mechanic with proven management and maintenance operation expertise in a fast

pace service industry where failure is not an option. Direct, inspect and perform field level maintenance

on hundreds of heavy duty wheeled vehicles, track vehicles, power generator sets and material handling

equipment in austere environments. Inform and assist logistics clerks with work orders, parts requisitions and

organizational reports using the latest information systems. Provide direction and supports to employees with

verbal and written evaluations to a professional and safe work environment. Demonstrate my work ethic by

going the extra miles that are need to accomplish the goal.

WORK EXPERIENCE

Senior Maintenance Manager

US ARMY - Fort Bragg, NC - 2013 to Present

Supervise and offer technical guidance to two team supervisors establishing a Maintenance Readiness Rating

of 92% by proficiently engaging time/personnel management of over 25 mechanics supporting 175 pieces of

equipment.

• Enforce compliance with shop safety program, accountability and use of maintenance hand and shop power

tools with no serious incident in guides with Department of Defense (DOD) and local regulations.

• Perform diagnostic troubleshooting of 35 maintenance tools and equipment to determine maintenance repair

criteria, using Test Measurement Diagnostic Equipment (TMDE) specifications determined by DOD.

• Execute inspections on 175 pieces of equipment and annotate on appropriate forms/documents to assist

updating Logistic Information System with applicable data.

• Overseeing emergency assessment, repair and recovery of equipment in hazardous environment to ensure

safety of employees and equipment in accordance with DOD regulations.

• Generate proper maintenance forms and publications using logistic information systems and software to

ensure employees document repairs and hours associated to task.

• Provide mentorship and evaluation for up to 10 employees on monthly performance and situational events

to assist with career progression and personal growth.

Maintenance Team Leader

US ARMY - Fort Stewart, GA - 2006 to 2013

Managed and offered technical direction to six entry level mechanics in the completion of their duties to promote

an efficient and productive work environment.

• Conducted in-process examination of employees repairs and overhaul of engines, transmissions, power train

components, hydraulic system, fuel system, electrical systems and components on army wheeled vehicles,

generator sets and material handling equipment (MHE) to focus on integrity of maintenance support.

• Directed and assisted in repairs and recovery of disabled equipment in complex and adverse situations to

achieve efficient readiness goals.

• Performed field level maintenance on 250 wheeled vehicles by troubleshooting and repairing power

plant/packs, powertrain components such as engines, transmissions, transfers, final drives, propeller shaft

assemblies, fuel systems, air induction and exhaust systems, cooling systems, brake systems, steering

systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist, winch hydraulic systems,

electrical systems to include wiring harness, starting, and charging systems.

• Delivered guidance and assessments for up to six employees on monthly performance and situational events

to promote team integrity.

Maintenance/Logistic Instructor

US ARMY - 2010 to 2011

Trained over 50 Iraqi Army mechanics/soldiers on motor pool operations and vehicle maintenance as part of a

Maintenance Advise and Assist Team (MAAT) in the Al Anbar Provence of Iraq during 12 month deployment

in support of Operation Iraqi Freedom/New Dawn

• Created and organized training material for students and assist with translating using translation software

to optimize the quality of instruction.

• Developed and published a group competition between five different maintenance organizations throughout

Iraq with teams of five mechanics each to evaluate the overall accomplishment of the MAAT mission.

EDUCATION

North Central Institute - Clarksville, TN

2014

Diploma

Wheel Vehicle Maintenance School - Fort Jackson, SC

2006

Diploma

Army Parachutist School - Fort Benning, GA

2003

Diploma

U.S. Army Signal School - Fort Gordon, GA

2003

High School Diploma

William Monroe High School - Stanardsville, VA

2003

ADDITIONAL INFORMATION

AREA OF EXPERTISE

• Diesel Maintenance • Maintenance Operations • Leadership

• Shop Foreman • Personnel/Time Management • Training

• Logistics Operations • Employee Relations • Accountability

• Customer Service • Reading Comprehension • Communicating

• Process Analysis and Improve • Complex Problem Solving • Diagnostic Information Systems

Contact this candidate